ArbMate Support

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ArbMate
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ArbMate Support
« on: April 10, 2019, 01:38:39 PM »

Feel free to post your questions about our services here or contact us via email.

Please NOTE that if the answer to your question requires to provide private information like Account Email, Transaction ID and etc, you should send your question via email.

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If you would like to report a problem with wrong arbitrages and wrong odds, follow these instructions:
1) specify if the problem is for Live or PreMatch
2) provide a screenshot of the arbitrage
3) provide a screenshot of the arbitrage calculator
4) provide a screenshot of the odd history
5) provide a screenshot of the selected odd in the bookmaker (the bookmaker must be in English or Russian language)
NOTE: you could combine steps 1,2,3 and 4 by taking a single screenshot of your entire ArbMate application window.
6) any additional information like when this problem occurs, in what situations and etc.
7) your ArbMate account ID

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If you would like to report an odds navigating issue, follow these instructions:
1) specify which domain(web address / URL) of the bookmaker you are trying to navigate: www.example.com or www.example1.it and etc
2) specify if the problem is for Live or PreMatch
3) specify if the problem is with a "direct linking" type of navigation or with "odds navigator" type of navigation
4) specify in exactly what stage of the navigating process you are meeting troubles: for example if it navigates you to the wrong event; if it navigates you to the event page, but it is not selecting the odd; if it is selecting the wrong odd; if it is not filling the amount in the betslip and etc.
5) provide a screenshot of the page where you are navigated (including the page address)
6) any additional information like which market it is not navigating (you could take a screenshot of the arbitrage), at what time, in what condition and etc
7) your ArbMate account ID

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If you would like to report no or missing arbs, follow these instructions:
1) send a screenshot of each of your settings tab (filters, selected bookmakers and etc). The entire screen must be captured (not only the part with the settings), so we could see the arbs are truly missing.
2) specify if the problem is for Live or PreMatch
3) your ArbMate account ID

Before sending the information for missing arbs, we encourage you to try the following first:
1) Refresh the arbitrages page with CTRL+F5 to clear the cache.
2) Reset your settings: http://prntscr.com/ope2rf
NOTE: Please note, that if you are trying to get Live arbs in the morning there aren't many events at that time.
Not getting any arbs is mostly because of badly configured settings and selected bookmakers.
The most common mistake is made in the markets filter: http://prntscr.com/ope3vt
Make sure to uncheck all the markets like on the screenshot above, because by checking them you are actually removing arbs that includes the checked market and this is drastically reducing the arbs count.

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If you would like to report that a bookmaker is not working, first please check if you have access from your profile and from the same place you could see if it is involved in any arbitrages with the other bookmakers. Because most often people are confused that the bookmaker is not working only because of their settings or just because they don't have access to it anymore and must extend their subscription.

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For any other problem, please try to provide as much as possible information (with details and examples if possible).

Following the above instructions is mandatory. Otherwise, we won't be able to find and fix the problem or it could take much longer time.

For any kind of report you must provide your ArbMate's account ID. The account ID could be found in your profile settings. Otherwise, we will most probably delete the comment and you won't get answered as we want to keep this topic clear and prevent spamming it with posts like "What is your account ID to check the problem?".

All posts like "You have many fake odds and delayed or missing arbs" will be deleted, not answered and won't check if it's true if the information from the points above is not provided.

The polite language while reporting bugs is also mandatory. We understand that you might become angry because something is not working as expected but please note that it is not in our interest to provide misfunctioning services so be sure we will do our best to keep everything up and running and to fix the eventual problems as soon as possible. Compensation could be provided according to our T&C depending on the case (for that matter you should always contact us via email as the compensations won't be discussed publicly in any way).
« Last Edit: November 04, 2019, 07:29:04 AM by ArbMate » Logged

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karaya
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karaya

Re: ArbMate Support
« Reply #1 on: April 16, 2019, 02:29:20 PM »

are you guys planning to have valuebets?
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ArbMate
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Re: ArbMate Support
« Reply #2 on: April 16, 2019, 02:39:24 PM »

are you guys planning to have valuebets?

Every surebet has a value on the soft side, so we already have valuebets in service. Just not in the way that a normal value bet software provides them. You could easily use our filters to get only surebets/odds you need and when arbitrage with such odds appear, the soft side can be considered as having a value. You just have to navigate the odd (if the bookmaker is supported for navigating) or find it manually and place the desired amount.
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vinciguerra
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Re: ArbMate Support
« Reply #3 on: April 22, 2019, 11:23:24 AM »

i don't get it.

i go to: https://www.arbmate.com/surebets-prematch-arbs  to take a look at what your service is about, and i get a long, long list of what are clearly erroneous arbs.   as i'm not a subscriber, the match names are hidden, but very clearly the odds don't exist for that market.

isn't it a good idea you clean these up before marketing to the public?
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ArbMate
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Re: ArbMate Support
« Reply #4 on: April 22, 2019, 11:37:48 AM »

Quote
i don't get it.

i go to: https://www.arbmate.com/surebets-prematch-arbs  to take a look at what your service is about, and i get a long, long list of what are clearly erroneous arbs.   as i'm not a subscriber, the match names are hidden, but very clearly the odds don't exist for that market.

isn't it a good idea you clean these up before marketing to the public?

These are real arbs :) Please see the screenshots.
You could see also the match in Tempobet https://www.tempobet.com/event284115181.html as an example.
« Last Edit: April 22, 2019, 11:45:42 AM by ArbMate » Logged

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Alfa1234
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Re: ArbMate Support
« Reply #5 on: April 22, 2019, 11:44:26 AM »

If you think Tempobet will pay out those clearly erroneous odds you are sadly mistaken. I know what you mean, you are saying the arbs are actually there and it's not an error by the software, but there should still be some way to filter these out as it's a recipe to lose money for people.
« Last Edit: April 22, 2019, 11:59:41 AM by ArbMate » Logged
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Re: ArbMate Support
« Reply #6 on: April 22, 2019, 12:25:05 PM »

If you think Tempobet will pay out those clearly erroneous odds you are sadly mistaken. I know what you mean, you are saying the arbs are actually there and it's not an error by the software, but there should still be some way to filter these out as it's a recipe to lose money for people.

The point here is to prove the arbs are real and odds are not outdated. It is obvious that these odds are so-called "palpable errors / obvious errors" and this is because the bookmaker is showing such odds. You could easily filter such arbs by filtering the odd, or the event or by arb max % for example.
« Last Edit: April 22, 2019, 12:49:01 PM by ArbMate » Logged

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Re: ArbMate Support
« Reply #7 on: April 22, 2019, 01:45:57 PM »

If you think Tempobet will pay out those clearly erroneous odds you are sadly mistaken. I know what you mean, you are saying the arbs are actually there and it's not an error by the software, but there should still be some way to filter these out as it's a recipe to lose money for people.

The point here is to prove the arbs are real and odds are not outdated. It is obvious that these odds are so-called "palpable errors / obvious errors" and this is because the bookmaker is showing such odds. You could easily filter such arbs by filtering the odd, or the event or by arb max % for example.

yes is simple, if you do not wish to see these biggest arbs then you can change your arb filters % and hide them,
the more i uses arbmate the more I like it, please keep improving arbmate, I thinks you are good for arbing community.
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Wolfie
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Re: ArbMate Support
« Reply #8 on: April 22, 2019, 02:35:36 PM »

I have 2 questions:
When will you add other sports ?
When will you add more filters ? For example: Match, over/under, handicap.
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Re: ArbMate Support
« Reply #9 on: April 22, 2019, 02:42:21 PM »

I have 2 questions:
When will you add other sports ?
When will you add more filters ? For example: Match, over/under, handicap.

Tennis at the end of 2019 (we are already working on it). Basketball, next year.
By filter for match, I guess you mean that you want to see only arbs for a particular match - we don't have it in our short todo list but will consider adding it.
Filters for markets - we are already working on it. I don't want to give empty promises for end-date yet.
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Wolfie
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Re: ArbMate Support
« Reply #10 on: April 22, 2019, 03:04:41 PM »


Tennis at the end of 2019 (we are already working on it). Basketball, next year.
By filter for match, I guess you mean that you want to see only arbs for a particular match - we don't have it in our short todo list but will consider adding it.
Filters for markets - we are already working on it. I don't want to give empty promises for end-date yet.

There are other valueable sports but adding tennis first would be nice.
I mean filters for markets. They are very important for professionals which are long term clients.
If you keep the same scanning speed after making this two changes it would be a very useful service.
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Re: ArbMate Support
« Reply #11 on: April 25, 2019, 11:27:28 AM »


Tennis at the end of 2019 (we are already working on it). Basketball, next year.
By filter for match, I guess you mean that you want to see only arbs for a particular match - we don't have it in our short todo list but will consider adding it.
Filters for markets - we are already working on it. I don't want to give empty promises for end-date yet.

There are other valueable sports but adding tennis first would be nice.
I mean filters for markets. They are very important for professionals which are long term clients.
If you keep the same scanning speed after making this two changes it would be a very useful service.

I could say that your wish has come true even sooner than we expected 8)
We have added both the filters you have requested: for match and for markets.

Please see the attached screenshot. Currently, none of our competitors has such advanced filter for markets  8)
We have made it publicly available and now it's time for our arbers to test it and let us know if they see anything wrong.
Cheers!
« Last Edit: April 25, 2019, 11:35:06 AM by ArbMate » Logged

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Wolfie
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Re: ArbMate Support
« Reply #12 on: April 25, 2019, 11:59:04 AM »

You are very responsive and this is very helpful. If you add multifilters too it would be perfect. For example I want some bookies with some filters and some others with other filters. There is a service which already has multifilters, but its not as fast and accurate as you. You can see it there.
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Re: ArbMate Support
« Reply #13 on: April 25, 2019, 12:02:44 PM »

You are very responsive and this is very helpful. If you add multifilters too it would be perfect. For example I want some bookies with some filters and some others with other filters. There is a service which already has multifilters, but its not as fast and accurate as you. You can see it there.

We already have such an option for different bookmakers sets only. We might add the other settings to each set with bookmakers as well. This way when you change the set with bookmakers, the other settings will be applied too. Next week we will start working on it :)
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Wolfie
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Re: ArbMate Support
« Reply #14 on: April 25, 2019, 12:10:55 PM »

You are very responsive and this is very helpful. If you add multifilters too it would be perfect. For example I want some bookies with some filters and some others with other filters. There is a service which already has multifilters, but its not as fast and accurate as you. You can see it there.

We already have such an option for different bookmakers sets only. We might add the other settings to each set with bookmakers as well. This way when you change the set with bookmakers, the other settings will be applied too. Next week we will start working on it :)

Thank you in advance  :)
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