Arbusers

We are contacting you to let you know that we need to make some changes to the way in which we provide services to you.

How we are planning to operate after Brexit

The United Kingdom is expected to leave the EU on 31 October 2019 (commonly known as “Brexit”). We have been working hard to minimise any impact this has on our members and to ensure that NETELLER can continue to provide you with uninterrupted services after Brexit.

To do this we need to change how we provide services to our members in the European Economic Area (“EEA”).

Our services are currently provided to members in the EEA through Paysafe Financial Services Limited (company number 04478861), a UK Financial Conduct Authority authorised and regulated electronic money institution (FRN: 900015).

After Brexit, we will provide services to our members in the EEA through a Paysafe group company based in Ireland, Paysafe Payment Solutions Limited (“PPSL”) (company number 626665). PPSL is authorised and regulated by the Central Bank of Ireland as an electronic money institution (register number C184986).

Changes to our terms of use

After Brexit your NETELLER Account and the services you receive from NETELLER will be provided by PPSL and will be governed by new terms of use between you and PPSL. The new terms of use will be substantially the same as your current terms of use with Paysafe Financial Services Limited and you will receive the same services as you do today. Minor changes to the current terms of use are required to reflect the transfer of your NETELLER Account to PPSL, including:

    changing the details of the NETELLER service provider to PPSL;
    changing the governing law and jurisdiction to Ireland; and
    changing the details of the applicable point of contact if you have a complaint.

We are making these changes to the following terms of use:

    NETELLER Account Terms of Use
    NETELLER Cryptocurrency Terms of Use
    NETELLER VIP Terms and Conditions
    NETELLER Rewards Program Rules
    NETELLER Agent Referral Terms and Conditions
    Paysafe Affiliates Terms and Conditions

You can view each of the new terms of use by clicking on the links above.

The new terms of use will apply to your NETELLER Account from 31 October 2019. Until 31 October 2019, your NETELLER Account will continue to be governed by your current terms of use, which can still be viewed and downloaded here.

What do you need to do now?

You do not need to do anything if you agree to the changes described above. These changes will come into effect on 31 October 2019 and will automatically apply to the services we provide to you from that date. Any existing balance with Paysafe Financial Services Limited will automatically be transferred to PPSL and will remain available to you as normal.

If you do not agree with the changes, you may close your NETELLER Account and terminate any other services you receive from us with immediate effect prior to 31 October 2019. For further information regarding your termination rights please see the relevant section(s) of your current terms of use, for example section 16 (Suspending or Closing Your Account and Cancelling Your Card) in the current NETELLER Account Terms of Use.

Thank you for your patience as we make these necessary changes to our business.

Regards,
The NETELLER Team