Netteller account closed , please help !

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arbuser151
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arbuser151

Netteller account closed , please help !
« on: November 11, 2019, 10:02:39 PM »

Hello  ,

I have the following problem with Neteller .

They have closed my account and i have asked them to proceed a refund for me , after that they asked me to provide them bank statement , i have sent them bank statement and now i receved an email that they finish any business relationship with me and are UNABLE to pay out my balance around 2000euros  , what i can do in that situation , can i make any claim against them ? Does someone have such experience with them ?
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barbero
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barbero

Re: Netteller account closed , please help !
« Reply #1 on: November 11, 2019, 11:18:32 PM »

Of course you can take them to court. But the question is, what did you do to get to that situation? Why are they closing your account and holding your money?
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jonibiza19
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jonibiza19

Re: Netteller account closed , please help !
« Reply #2 on: November 11, 2019, 11:49:30 PM »

Skrill and Neteller are closing a lot of accounts lately. This is like the apocalipse for serious gamblers.
Submit a complaint to FCA asap by this link:
https://help.financial-ombudsman.org.uk/help
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arbuser151
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arbuser151

Re: Netteller account closed , please help !
« Reply #3 on: November 12, 2019, 10:54:51 PM »

Thanks alot for that , i will do it right now ! I hope this can help ! Best regards

Quote from: jonibiza19
link=topic=6851.msg73486#msg73486 date=1573516170
Skrill and Neteller are closing a lot of accounts lately. This is like the apocalipse for serious gamblers.
Submit a complaint to FCA asap by this link:
https://help.financial-ombudsman.org.uk/help
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Downbreak
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Downbreak

Re: Netteller account closed , please help !
« Reply #4 on: November 12, 2019, 11:09:51 PM »

Never heard of any case where neteller or skrill scammed money. Even if your break some of their terms, they usually just send money to the bank account of yours. I think you will get your money with one way or another, but out of curiosity, why dont you call them and ask for further information? A phone call always helps in such cases, since it makes you look real and serious. Good luck!
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arbuser151
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arbuser151

Re: Netteller account closed , please help !
« Reply #5 on: November 13, 2019, 07:56:29 AM »

Yes , i have called them . And they answer like sorry sir we are unable to withdraw yout balance  = We confiscate your money , i can evern record the call and send it ...
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Jouban
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Jouban

Re: Netteller account closed , please help !
« Reply #6 on: November 16, 2019, 09:09:20 PM »

That's rather disturbing. What country are you from?
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chrisgr1984
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chrisgr1984

Re: Netteller account closed , please help !
« Reply #7 on: November 19, 2019, 08:14:39 PM »

Yes , i have called them . And they answer like sorry sir we are unable to withdraw yout balance  = We confiscate your money , i can evern record the call and send it ...

No dont do it , cause its illegal to record them without the permission unless you inform them that " hey I am recording you for security reasons" like most companies doing lol
In all seriousness now, try to call again , one politely asking why and informing them I will provide you with whatever proof of identity you wish(in case we are speaking about your personal account) if not then try to threat them with lawyers etc even thu from my personal experience they will not care much.
Will be important detail for us to give us the region of the account as advices can variety depending the country
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chrisgr1984
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chrisgr1984

Re: Netteller account closed , please help !
« Reply #8 on: November 19, 2019, 08:23:30 PM »

Skrill and Neteller are closing a lot of accounts lately. This is like the apocalipse for serious gamblers.
Submit a complaint to FCA asap by this link:
https://help.financial-ombudsman.org.uk/help

To contact FCA is just a waste of time. They are not able to help you neither are authorized for so they wont get involved at all
« Last Edit: November 19, 2019, 08:54:33 PM by chrisgr1984 » Logged
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