Skrill Prepaid card Problem

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Author Topic: Skrill Prepaid card Problem  (Read 2218 times)
georgaras1995
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georgaras1995

Skrill Prepaid card Problem
« on: November 30, 2019, 12:36:21 AM »
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Hello! Today i received Skrill prepaid card. I tried to withdraw 280 EUR from a local ATM but for some reason it told transaction failed and nothing happened  :(
Later i signed in my Skrill account and the amount was reduced by 290 EUR (without doing something at all)  >:(

I opened a ticket at Skrill and i will wait until Monday to visit the bank.
I hope they answer soon.

Did the same occur to anyone?

Best regards!
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ArberPro
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ArberPro

Re: Skrill Prepaid card Problem
« Reply #1 on: November 30, 2019, 07:09:09 AM »
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It happend to me many times,  just call skrill and they will refund you.
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arbusers
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arbusers

Re: Skrill Prepaid card Problem
« Reply #2 on: November 30, 2019, 08:40:48 AM »
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georgaras, judging from the profile name I can say you are Greek. This means that most probably the problem is on your bank's side as there might be some leftovers from the capital controls. Instead of visiting your bank, losing some hours in the queues, and in the end living with no real answers, you better call Skrill first as ArberPro suggested.
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Wolfie
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Wolfie

Re: Skrill Prepaid card Problem
« Reply #3 on: November 30, 2019, 09:15:18 AM »
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Same thing happened to me yesterday. It seems they have some problem with their servers. First i could not log in. After it was solved i tried a withdrawal by card and same thing with you happened. The money is substracted but transaction stays as pending. This situation has happened once before to me and money was refunded after a week if i remember correctly. And by the way my card is not from greek skrill.
« Last Edit: November 30, 2019, 10:01:51 AM by Wolfie » Logged
georgaras1995
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georgaras1995

Re: Skrill Prepaid card Problem
« Reply #4 on: November 30, 2019, 10:21:56 AM »
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Thanks for your replies!  :D  :)
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georgaras1995
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georgaras1995

Re: Skrill Prepaid card Problem
« Reply #5 on: December 03, 2019, 12:17:16 PM »
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I opened cases in Skrill, 5 days passed but still no reply (they closed one open case i made).  :(

Wolfie did they refund you and/or answer?

Yesterday i called them, then i waited around 10 mins (for a representative to answer) and finally the call ended because i was calling to UK and (mobile units over).

Does it worth it to call them again (lose amount from phone) or better wait?

Best regards!  :D
 
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Wolfie
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Wolfie

Re: Skrill Prepaid card Problem
« Reply #6 on: December 03, 2019, 12:24:53 PM »
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In my case it was refunded. Maybe there were lot of transactions that day and all failed. So if they are checking all transactions one by one i think there might take some time for all clients. There is no reason to worry.
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georgaras1995
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georgaras1995

Re: Skrill Prepaid card Problem
« Reply #7 on: December 05, 2019, 03:18:27 PM »
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They refund the amount today! (after 6 days)  ;)
They were waiting the financial settlement from the bank.
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