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Skrill Prepaid card Problem

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georgaras1995
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Skrill Prepaid card Problem

Sat Nov 30, 2019 12:36 am

Hello! Today i received Skrill prepaid card. I tried to withdraw 280 EUR from a local ATM but for some reason it told transaction failed and nothing happened  :(
Later i signed in my Skrill account and the amount was reduced by 290 EUR (without doing something at all)  >:(

I opened a ticket at Skrill and i will wait until Monday to visit the bank.
I hope they answer soon.

Did the same occur to anyone?

Best regards!
ArberPro
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Re: Skrill Prepaid card Problem

Sat Nov 30, 2019 7:09 am

It happend to me many times,  just call skrill and they will refund you.
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arbusers
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Re: Skrill Prepaid card Problem

Sat Nov 30, 2019 8:40 am

georgaras, judging from the profile name I can say you are Greek. This means that most probably the problem is on your bank's side as there might be some leftovers from the capital controls. Instead of visiting your bank, losing some hours in the queues, and in the end living with no real answers, you better call Skrill first as ArberPro suggested.
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Wolfie
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Re: Skrill Prepaid card Problem

Sat Nov 30, 2019 9:15 am

Same thing happened to me yesterday. It seems they have some problem with their servers. First i could not log in. After it was solved i tried a withdrawal by card and same thing with you happened. The money is substracted but transaction stays as pending. This situation has happened once before to me and money was refunded after a week if i remember correctly. And by the way my card is not from greek skrill.
Last edited by Wolfie on Sat Nov 30, 2019 10:01 am, edited 1 time in total.
georgaras1995
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Re: Skrill Prepaid card Problem

Sat Nov 30, 2019 10:21 am

Thanks for your replies!  :D  :)
georgaras1995
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Re: Skrill Prepaid card Problem

Tue Dec 03, 2019 12:17 pm

I opened cases in Skrill, 5 days passed but still no reply (they closed one open case i made).  :(

Wolfie did they refund you and/or answer?

Yesterday i called them, then i waited around 10 mins (for a representative to answer) and finally the call ended because i was calling to UK and (mobile units over).

Does it worth it to call them again (lose amount from phone) or better wait?

Best regards!  :D
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Wolfie
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Re: Skrill Prepaid card Problem

Tue Dec 03, 2019 12:24 pm

In my case it was refunded. Maybe there were lot of transactions that day and all failed. So if they are checking all transactions one by one i think there might take some time for all clients. There is no reason to worry.
georgaras1995
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Re: Skrill Prepaid card Problem

Thu Dec 05, 2019 3:18 pm

They refund the amount today! (after 6 days)  ;)
They were waiting the financial settlement from the bank.

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