Server's failure

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arbusers
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Server's failure
« on: December 21, 2019, 07:20:56 AM »

We are sure you noticed a major failure of our website this week as we have been down for a total of 3 and a half days.

We apologize for this.

Thankfully, we were able to address any urgent needs and requests via Skype, Facebook, and Twitter. Thank you for reporting the situation via Skype, even for complaining, we are sorry we didn't answer all messages as the number was enormous.

What caused all this? A major failure of our servers. That was beyond our anticipation and it is due to our server's provider. Because of the holiday period and the combination of weekends, it was very difficult to bring back technicians and supporting personnel and this resulted in a long failure period.

Is it finished? No, it is not finished as our technicians are still working on it. You might have noticed that parts of the portal are still not accessible. They will be soon. We are taking all appropriate measures to ensure this will not happen again.

We will keep you updated when we have more news.

Thank you for understanding.


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