A new adventure with Betinasia

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dragspyr59
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dragspyr59

A new adventure with Betinasia
« on: June 08, 2020, 08:50:06 PM »

I am using Betinasia since 2017/2016 i dont remember exactly i have to chek my emails....
I am/was user of Orbitx/9wickets.... never had an issue with them
off course switching from 9wickets/orbit or from an orbit account to another orbit account (Last month) isnt a great  experience
I had passed their KYC with success when i created my account couple years ago and i was ASKED BY THEM to pass a second KYC as i had to change address.Fine by me...its legit

2 successfull KYC

My adventure today
The last time i did a deposit was May of 2020. I made a Neteller transfer to an email provided by them. Everything was ok.
Today my account was almost to zero and i needed to cover some bets...I ve used the same email provided by them. Couple minutes later money returned to my account.
I received a new email by them that i had to registered to their portal first and make a new deposit there. Thats ok its not an issue. 3-5 minutes to register and make the deposit.
I did everything. When i tried to transfer my money to my orbit account i was asked AGAIN FOR THE 3rd TIME to pass KYC.

I made some questions to them
Where is my Id,where is my Passport,where are the utility bills i ve provided the previous time i was asked to pass the KYC?
Do you have them? (i guess they dont have them)
They responded that yes they have them but they cant use/handle them since they contain personal information. What????
They didnt ask for new documents....they ask for the same documents i ve already provided couple years ago...

Poll Number 1
do you believe they have my docs? If yes why they dont use them and they ask again for them?

As i dont feel safe about my personal information i told them i dont want to continue with them its not a good experience.
I just wanted to wait for my bets to settle (Lamia-Panaitolikos and Hamburg-Kiel) and then Bye bye...

Now i have couple houndreds euro on my account. I can always leave the money as a tip to guys like Neno or Angel who helped me before with fast deposit,answers,withdrawals

Poll Number 2
Should i leave the money as a tip or i should ask for my money?

And finally let's cut to the chase
We are always beeing harassed from every KYC/Support group and beeing treated as "thieves". I am not giving them again my id or my passport. They already have them. They can use them they are not expired. But they dont do it.
Are we going to be bullied by agents now???? are we serious???


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dragspyr59
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dragspyr59

Re: A new adventure with Betinasia
« Reply #1 on: June 08, 2020, 09:46:34 PM »

the dispute was solved peacefully

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BetInAsia
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Re: A new adventure with Betinasia
« Reply #2 on: June 10, 2020, 09:45:37 AM »

Hi @dragspyr59, as we appreciate you as one of our customers, we can’t exclude you from the necessary KYC or any other checks that are imposed by any licensed company, including BetInAsia.
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