Brokerstorm SCAM(?) - over 3000 EUR disappear from my account on Orbit Exchange

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Author Topic: Brokerstorm SCAM(?) - over 3000 EUR disappear from my account on Orbit Exchange  (Read 1972 times)
Player2020
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Player2020


Another disturbing piece of news for players playing Betfair by various agents. Over 3000 EUR disappear from my account on Orbit Exchange operated by Brokerstorm


Be very careful if you want to use this agent's services. They offer Betfair games through various sites like Whitehorse, Orbit Exchange, Fair Exchange and others. As long as I was winning little money, there was no major withdrawal problem, but I won several thousand euros in the last few months and my account was suspended. Their claim is that it is Betfair's decision (odds manipulation). Obviously this is a pack of lies because my bets were 100% fair and all my problems with the Brokerstorm started when I tried to withdraw part of my money.
Below I am presenting my correspondence with Brokerstorm:


I: Hello! What happened with my money in Orbit Exchange. In the Account Statement, I can see the withdraw (all my money), but I did not order it. Please restore my account balance.

Brokerstorm: Please be informed that your account is currently being investigated by Betfair as your bets are subject.
Following the above, we will keep you posted as soon as we have further news in regards to your account.

I: Can I have more information, please. My bets are ok. When will I get my money back?

Brokerstorm: We have already inform you  that your account is currently being investigated  by Betfair as your bets are subject. Following the above, we will keep you posted as soon as we have further news in regards to your account.

I: I want to know what happened with my money on my Orbit Exchange account. All of my money disappear and I have no information about this.

Brokerstorm: As Betfair informed us that after investigating your gaming, they voided quite lot of your bets (detailed bet list has been provided to us) because they were subject of odds manipulation.
This is also stated in our Terms and Conditions>Specific Prohibitions:
“”Use of the Platform to manipulate a market in a way that is linked to a sports event that is played to a completely or partially pre-determined result (i.e. use relating to match-fixing or odds manipulation). Should there be fraudulent activity or irregular betting pattern found in a player’s account; The company reserves the right to forfeit balance, cancel / void such bets and / or suspend player’s account”
Following the above, your account will remain permanently suspended.

I: Please be advised that all my bets were completely legal and none of the events I have placed have been voided, which can be seen on my player account. Please let me know what about my money on the player's account.

Brokerstorm: We already informed you that you case is permanently closed by Betfair and we are not able to complete any transactions from or to your account.


It looks like an attempt to seize my money by Brokerstorm. All bets were 100% fair (no manipulate, no fraudulent activity, no money laudering). My winnings were not big, usually no more than 50 EUR per game. I played mainly football matches Premiership, Seria A, La Liga and F1 races.

Can anyone help me? I will be very grateful for advice on how to get my money back.
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legio
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legio


I had a not so great experience with them as well. Deposited 5k, made it to 15k without withdrawing/sending documents, requested a withdrawal of 10k and they told me "Betfair is investigating" the last bet (won 7k) without presenting any proof whatsoever. After a tense discussion and sending the KYC documents, they sent me the funds and told me that they will close my account. No funds were withheld. They DO LAY bets against customers, so they are not happy when customers trick them/win against them.
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dealer wins
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dealer wins


"Odds manipulation" on a betting exchange.  How does that possibly work in even the most mad of mad imaginations?
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cigo
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cigo


"Odds manipulation" on a betting exchange.  How does that possibly work in even the most mad of mad imaginations?
Thay are levels in betting like in buisnes, some thinks you will never get (also me)
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dealer wins
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It is impossible to manipulate a betting exchange market.

All you can do is either offer odds, which may or may not get matched, or take available odds on offer.

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Never trust a goose!!!
tingastd
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tingastd


Accounts closed without explanation or reason or alleging transfer of funds are beginning to be a cheap excuse for not accepting users who are not profitable for whitelabels
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Rosa123
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Rosa123


Hello

Sorry to hear of your problem. I have exactly the same problem did you get any resolution?

Thanks
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leonbet
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leonbet


There are many exchange agents and some bookmakers.Some of them are white labels, others are black labels.Several are supported by the arbusers forum, most are not supported here.But you need to understand one thing, whether it is white labels or black, whether they are supported on this forum or not, you will encounter the same problems.When you win enough, when you beat the exchange or the bookmaker in the long run, when you hurt them, the agent will never stand by you.You don't have to be angry with them or blame them, it's just their business when the customer wins - the agent loses.This is the simple truth.The solution in such cases is to go with an agent through this forum.This way you will be able to count on the support and help of someone who really cares about you.But you should be aware that this is only a partial solution.Arbusers will only be able to help you with a problem that has already arisen.The complex solution for all of you who want an exchange and Asian without problems is another.There are some private agents, not brokers, but agents who can give you what you are looking for.And please don't ask me who these people are or how to contact them, as if I won't give an answer.Just open your eyes wide and look around.The Internet is not just about forums and websites.The internet is vast!Good luck all!
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BROKERSTORM
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BROKERSTORM


Hello Player2020,

Firstly we would like to thank Arbusers for official access. As we saw the topic of Rosa123 has been resolved and we are really happy for this. Let's focus on your case now. Can you please confirm that your Brokerstorm username was "storm232" in order to help you further?
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Player2020
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Player2020


Nice to see you at Arbusers. Yes, my nickname on Brokerstorm is storm232. I hope you will solve my problem as soon as possible.
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BROKERSTORM
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BROKERSTORM


Hello,

Nice to meet you, too! I am here to help you solve this case. At first we would like you or other users to inform us how did you find liquidity  to place bets like the following markets , by checking the next days games for example :

Soccer Athletic Bilbao v Betis   2020-11-23 20:03:17 Betis +2    Athletic Bilbao -2   
Soccer Burnley v Crystal Palace   2020-11-23 17:30:00 Burnley win both halves Soccer
Burnley v Crystal Palace   2020-11-23 17:30:42 Crystal Palace +1   Burnley -1

Waiting for your response!
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Player2020
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Player2020


Hello,

Nice to meet you, too! I am here to help you solve this case. At first we would like you or other users to inform us how did you find liquidity  to place bets like the following markets , by checking the next days games for example :

Soccer Athletic Bilbao v Betis   2020-11-23 20:03:17 Betis +2    Athletic Bilbao -2   
Soccer Burnley v Crystal Palace   2020-11-23 17:30:00 Burnley win both halves Soccer
Burnley v Crystal Palace   2020-11-23 17:30:42 Crystal Palace +1   Burnley -1

Waiting for your response!

This question is a bit strange. Markets with handicap are very liquid and can easily place bets with very high stakes. I think you can place bets worth tens of thousands of euros in these markets. I look at my betting history now and I can see that my bets in these 3 markets were worth ... 300 EUR.
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BROKERSTORM
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BROKERSTORM


Soccer Liverpool v West Brom  2020-12-27 16:30:05 Liverpool win both halves Lay WON 10.82
Soccer Liverpool v West Brom 2020-12-27 16:30:05 Liverpool win both halves Lay WON 171.53
Soccer Liverpool v West Brom 2020-12-27 16:30:05 Liverpool win both halves Lay WON 4.33
Soccer Liverpool v West Brom 2020-12-27 16:30:05 Liverpool win both halves Lay WON 77.57
Soccer Liverpool v West Brom 2020-12-27 16:30:05 Liverpool win both halves Lay WON 6.00
Soccer Liverpool v West Brom 2020-12-27 16:30:05 Liverpool win both halves Lay WON 40.00


Dear Mr Player2020 (storm232)

Orbit fraud department after receiving information from Betfair informed us for manipulation odd and fund passing activity from your account.
After your account review, we saw that all your winning came from markets with empty liquidity like both halves to win and sending off.
In cases like that our policy is very clear, account closure and fund confiscate.
We would like to inform you as we checked from our investigation that your total deposit amount was 300euros and you withdraw 6000euros from Brokerstorm, so the lost part in your case is Brokerstorm and not you.
We remain at your disposal for any additional assistance

Best Regards
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Alfa1234
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Alfa1234


Soccer Liverpool v West Brom  2020-12-27 16:30:05 Liverpool win both halves Lay WON 10.82
Soccer Liverpool v West Brom 2020-12-27 16:30:05 Liverpool win both halves Lay WON 171.53
Soccer Liverpool v West Brom 2020-12-27 16:30:05 Liverpool win both halves Lay WON 4.33
Soccer Liverpool v West Brom 2020-12-27 16:30:05 Liverpool win both halves Lay WON 77.57
Soccer Liverpool v West Brom 2020-12-27 16:30:05 Liverpool win both halves Lay WON 6.00
Soccer Liverpool v West Brom 2020-12-27 16:30:05 Liverpool win both halves Lay WON 40.00


Dear Mr Player2020 (storm232)

Orbit fraud department after receiving information from Betfair informed us for manipulation odd and fund passing activity from your account.
After your account review, we saw that all your winning came from markets with empty liquidity like both halves to win and sending off.
In cases like that our policy is very clear, account closure and fund confiscate.
We would like to inform you as we checked from our investigation that your total deposit amount was 300euros and you withdraw 6000euros from Brokerstorm, so the lost part in your case is Brokerstorm and not you.
We remain at your disposal for any additional assistance

Best Regards

It would help if you would add the actual matched odds, because simply betting on those markets is no proof of funds passing.  Always getting matched at odds that are completely off would be a strong indication though.
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Player2020
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Player2020


Soccer Liverpool v West Brom  2020-12-27 16:30:05 Liverpool win both halves Lay WON 10.82
Soccer Liverpool v West Brom 2020-12-27 16:30:05 Liverpool win both halves Lay WON 171.53
Soccer Liverpool v West Brom 2020-12-27 16:30:05 Liverpool win both halves Lay WON 4.33
Soccer Liverpool v West Brom 2020-12-27 16:30:05 Liverpool win both halves Lay WON 77.57
Soccer Liverpool v West Brom 2020-12-27 16:30:05 Liverpool win both halves Lay WON 6.00
Soccer Liverpool v West Brom 2020-12-27 16:30:05 Liverpool win both halves Lay WON 40.00


Dear Mr Player2020 (storm232)

Orbit fraud department after receiving information from Betfair informed us for manipulation odd and fund passing activity from your account.
After your account review, we saw that all your winning came from markets with empty liquidity like both halves to win and sending off.
In cases like that our policy is very clear, account closure and fund confiscate.
We would like to inform you as we checked from our investigation that your total deposit amount was 300euros and you withdraw 6000euros from Brokerstorm, so the lost part in your case is Brokerstorm and not you.
We remain at your disposal for any additional assistance

Best Regards

I can't believe what I'm reading. What are you talking about?
I see you are looking for any argument to seize my money and not lose your reputation.
First you mention some games from two months ago, then a game between Liverpool and West Brom.
In this case, you show some of my bets but leave out most of them. You showed only my winning bets but where are my lost in this market?

My bets were:


27-12 2020
19:24   30778679   27-12 2020
17:51   English Premier League / Liverpool v West Brom / Liverpool win both halves / Yes
Lay
1.35   171.53   Won   0.00   171.53   

27-12 2020
19:24   30777873   27-12 2020
17:41   English Premier League / Liverpool v West Brom / Liverpool win both halves / Yes
Lay
1.45   77.57   Won   0.00   77.57   

27-12 2020
19:24   30773960   27-12 2020
16:55   English Premier League / Liverpool v West Brom / Liverpool win both halves / Yes
Lay
2.04   1.89   Won   0.00   1.89   

27-12 2020
19:24   30774173   27-12 2020
16:58   English Premier League / Liverpool v West Brom / Liverpool win both halves / Yes
Lay
2.06   20.00   Won   0.00   20.00   

27-12 2020
19:24   30776436   27-12 2020
17:27   English Premier League / Liverpool v West Brom / Liverpool win both halves / Yes
Lay
2.08   150.00   Won   0.00   150.00   

27-12 2020
19:24   30779952   27-12 2020
18:09   English Premier League / Liverpool v West Brom / Liverpool win both halves / Yes
Lay
1.35   10.82   Won   0.00   10.82   

27-12 2020
19:24   30780390   27-12 2020
18:16   English Premier League / Liverpool v West Brom / Liverpool win both halves / Yes
Back
1.38   250.00   Lost   250.00   0.00   

27-12 2020
19:24   30775799   27-12 2020
17:20   English Premier League / Liverpool v West Brom / Liverpool win both halves / Yes
Lay
2.06   100.00   Won   0.00   100.00   

27-12 2020
19:24   30777641   27-12 2020
17:39   English Premier League / Liverpool v West Brom / Liverpool win both halves / Yes
Lay
2.00   6.00   Won   0.00   6.00   

27-12 2020
19:24   30778463   27-12 2020
17:48   English Premier League / Liverpool v West Brom / Liverpool win both halves / Yes
Lay
1.50   4.33   Won   0.00   4.33   

27-12 2020
19:24   30777466   27-12 2020
17:37   English Premier League / Liverpool v West Brom / Liverpool win both halves / Yes
Lay
2.04   15.53   Won   0.00   15.53   

27-12 2020
19:24   30771531   27-12 2020
16:30   English Premier League / Liverpool v West Brom / Liverpool win both halves / Yes
Back
2.14   250.00   Lost   250.00   0.00   

27-12 2020
19:24   30780526   27-12 2020
18:18   English Premier League / Liverpool v West Brom / Liverpool win both halves / Yes
Back
1.38   47.00   Lost   47.00   0.00   

27-12 2020
19:24   30776171   27-12 2020
17:24   English Premier League / Liverpool v West Brom / Liverpool win both halves / Yes
Lay
2.08   100.00   Won   0.00   100.00   

27-12 2020
19:24   30772474   27-12 2020
16:40   English Premier League / Liverpool v West Brom / Liverpool win both halves / Yes
Back
2.14   88.00   Lost   88.00   0.00   

27-12 2020
19:24   30776718   27-12 2020
17:29   English Premier League / Liverpool v West Brom / Liverpool win both halves / Yes
Back
2.02   23.00   Lost   23.00   0.00   

My loss in this market was exactly ... 0.33 EUR !!! A bit small for fund passing.

You have very weak arguments. It's even better to say you don't have any arguments. You make up anything to defend your position and not paid my winnings.

In this situation, I think you should disclose all correspondence with Betfair and manager from Orbit Exchange. If you do not want to disclose it to the public, you can submit it via a private channel to Arbusers. I can also share my betting history. I hope that Arbusers (if he agrees, of course) will take a position on this and settle our dispute.

Finally, I will say that you have lost the last remnant of my trust.

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