Warning: Do not buy Betburger long packages

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bigtuna
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bigtuna

Warning: Do not buy Betburger long packages
« on: January 12, 2021, 11:26:00 AM »

Hello everyone,

Here's a warning against buying anything longer than a month with Betburger, even though they provide discounts.

Today they closed my account, even though I had prepaid 6 months and they are not willing to refund anything.

Their reasoning was that I supposedly broke their T&C. I was not aware that I was not allowed to create custom Chrome extensions that helps me pick the bets faster. I assume they got that clause in their T&C due to people reselling information. I have not done that.

They sent me a warning yesterday, telling me to stop doing what I was doing, so of course that's what I did. But even still, they decided to close the account 10 hours later.

I'm a long time member and all up I've spent up towards 10.000 EUR with Betburger, so it's really disappointing how they would treat such a customer.

So I would not suggest anyone to do long subscriptions, as Betburger can essentially close your accounts and confiscate the money without much reasoning. This is a bit ironic, as it's a strategy we all know bookies use too. And what is even more ironic, is that Betburger is breaking almost every single bookmakers' T&C on a daily basis.
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middler
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middler

Re: Warning: Do not buy Betburger long packages
« Reply #1 on: January 14, 2021, 08:33:06 AM »

Something similar happened to me a few weeks ago, when they launched the beta api.

I have never used them to resell any information whatsoever. I asked them what was the infringement, in order to change the bot configuration if needed, but they didn’t even give a chance to do so, and closed my account 2 days after I paid the subscription.

My api key changed every time I switched filters. I was tired of manually changing it since I was testing strategies and modified filters so many times, so I automated it. Seems like that is against their terms somehow.

After being a customer since the very beginning and even helping them with the spanish version of their website.

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neopas
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neopas

Re: Warning: Do not buy Betburger long packages
« Reply #2 on: January 14, 2021, 11:26:49 AM »

No matter what they say, Betburger is still the best service in the market. But indeed their quality went down for the last year.
Buying subscriptions for smaller times is good and provides a guarantee you don't loose money, but longer subscriptions are much cheaper.
Personally, I don't use BetBurger the way these people are using it. 1 tab is enough for me to do my job, and I will continue like this, so no need to change anything here.
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