M8bet.net voided my bets from the previous four days

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Costa
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M8bet.net voided my bets from the previous four days
« on: February 22, 2021, 09:42:47 AM »
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With a quick Google search of M8bet, you will see that they are: ‘Ultra-competitive Asian Sportsbook’, ‘leading betting operator in Asia’ and other positive qualifications. Yes, this is true. I had no reason to doubt their reputation and trustworthiness. Even more, in the last fifteen years, I have used many Asian bookmakers and I may say I trust in the morality and sense of justice of the management of this business in Asia.

Amid all of this, my incident with M8bet seems strange and unexplainable. I will summarize my story here and I am open to any ideas for resolving this problem.

With the services of my agent bet-football, on December 30th 2020, I got an account with M8bet in HKD and 20% settlement.

Almost a month, this account was constantly losing. I made through my agent several deposits, each one of €2-3,000. Till January 25th (Monday), the account was at minus almost €5,000. The same day, things turned over. With live betting on Wycombe – Tottenham, during the break, I made 4 bets, of €1,050 each, on over 4, over 3,75 and over 3,5 that brought me, from this match only, winnings of over €4,000. The next three days were also successful for me and on Thursday I had €8,400 of winnings for the week. But on Thursday night, logging in my account, I saw that my whole betting activity of the current week was void. It included all the settled bets I had made from Monday to Thursday and they had brought me total winnings of €8,400. Annulled were also bets on upcoming events on Saturday that if decided correctly would had brought me a loss of €500. I.e. with this action I was deprived of €7,900 of winnings for all the voided days. Annulled were dozens of bets and for all of them was pointed as reason ‘abnormal betting’. This term I know from my experience with Singbet. They apply it for matches of the lower leagues when their system catches unusual money flows on certain outcomes. But they void the bets before the start of the match with an explicit message.

In my case with M8bet, the cancellation because of the ‘abnormal betting’ is done post factum - on Thursday and is applied on all bets for the previous four days, as well as for several bets on upcoming events on Saturday.

M8bet have explained in their terms what they find for ‘abnormal betting’ as long as an explanation of the unacceptable practices. Here is the named piece of their rules:

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‘Company shall be entitled the right to claim for all losses and damages suffered by the company as a result of fraud against the Customer or group of Customers acting in concert or as a syndicate. "Wrongdoings and/or fraud" shall include but not be limited to attempts to beat the rules and regulations, single account per player, betting limits, win limits, hacking, false personal information, any actions and/or omissions which Company deems to be a fraud and/or wrongdoings.

Our Company reserves the right to refuse/reject and suspend without prior notification any Customer who is suspected of cheating, hacking, attacking, manipulating or damaging the Operator's normal betting operations (including the Internet Betting Service). Any of the "abnormal bets" will be VOID without prior notification. The use of artificial intelligence or "bots" on the Internet Betting Service is strictly forbidden. Our company will take measures to prevent and detect the use of programs that are designed to enable artificial intelligence (non-humans) to utilize the Website. Any attempted or actual use of artificial intelligence by the Customer will lead to termination of their Account or Voiding the bets, at the discretion of our company.

In the event of odds mistake attributed to typing or human error, the company reserves the right to correct the odds mistakes and to settle accounts with the accurate odds.’

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My whole betting activity in M8bet was in good faith and none of my bets could be qualified as unacceptable practice according to their terms. Most of my bets are on major leagues and live betting where everything happens before our eyes. Pointing on fixed games, syndicate actions, automated betting or so ever would be absurd and unprofessional. I am sure M8bet have the technical ability to check and assure of this. And as I previously mentioned, I believe in the morality and sense of justice of the Asian bookmakers. I have had this manner of betting with dozens of bookmakers. I have stopped using most of them because of them setting unacceptable for me limits but no one has ever even hinted of an ‘abnormal’ betting activity. I have been deceitfully caused damage to by lot of companies and I can count some of them by memory: SSP, Globet, Betchampion, Pointbet, Starbet, Betchance, Goldvictory, Staybet. I hope I will not have to add M8bet to this list. I have made screenshots of all of the canceled bets and I can provide them to anyone willing to competently help with this case. I hope it reaches the respective manager form M8bet that will show common sense and fairly examine it. Any other decision than paying the canceled bets would be a loud injustice and will reasonably make a dangerous precedent of ‘unfair bookmaker’s practice’.

To make my words clear with visual aids, I am applying the following screenshots:

- Statement with the days of the canceled bets:



- Statement for each of the canceled days:











You can see here all the events and the total amounts bet on all markets. Clicking on an event, a list with all the bets made on it comes up. As I said, they were dozens, so I apply a screenshot of only those 4 with biggest bets on Wycombe - Tottenham:



My agent is familiar with this case and promised to ask M8bet for an answer but until today there is still no result.
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hardcore
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Re: M8bet.net voided my bets from the previous four days
« Reply #1 on: February 22, 2021, 10:12:01 AM »
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First of all, I am sorry to hear that your bets have been voided. Hopefully you will get your money back.
I see the word "nova88" on your screenshot. If I am not mistken, nova88 was a new name of former ibcbet/maxbet. Is m8bet a ibcbet/maxbet/dafabet clone? 
What were your limits on top soccer leagues? Could you please give any examples?
What raises a red flag is that bet-football is the only agent that offers m8bet accounts. I wonder why other well-known agents like asiancoonect, betinasia, sportamrket etc don't offer m8bet accounts.
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Costa
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Re: M8bet.net voided my bets from the previous four days
« Reply #2 on: February 22, 2021, 10:50:10 AM »
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M8bet uses the odds feed of IBCbet, as do many other bookmakers, incl. the maxbet and dafabet you mentioned. "nova88" existed as a button in my account, but was inaccessible to me. In fact, M8bet was the only opportunity for me to bet with IBCbet odds. Limits vary depending on the league and the time remaining until the start of the event. The most common limit was HKD 11,700, which with 20% settlement is approximately €245.70. But hours before the match and during the live, the limits reach 200,000 HKD. You can bet repeatedly on the same outcome, as the total limit for the match is 2,000,000 HKD.
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vinciguerra
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Re: M8bet.net voided my bets from the previous four days
« Reply #3 on: February 22, 2021, 11:38:57 AM »
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Honestly, I admire you still believe in "in the morality and sense of justice of the Asian bookmakers", because obviously you got screwed here. They noticed you were winning a large amount and stole it from you. In general, I personally never experienced a "better" morality in Asian bookmakers vs the rest of the world, but that could be me.

I agree with hardcore. The fact no other agent offers M8Bet (and they have been around for years and years) is a red flag. I doubt you'll find a customer representative in this forum, but I wish you good luck.
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hardcore
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Re: M8bet.net voided my bets from the previous four days
« Reply #4 on: February 22, 2021, 12:04:31 PM »
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Unfortunately, as ibc/maxbet made a decision to leave asian odds/mollybet platforms it means they don't welcome sharp action any more. So I doubt it is possible to find an ibc/maxbet/dafa clone which will welcome sharp action now. I'll be happy if I am wrong.
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linzhaopeng
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Re: M8bet.net voided my bets from the previous four days
« Reply #5 on: February 22, 2021, 01:33:21 PM »
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They do not welcome arbitrage players
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Costa
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Re: M8bet.net voided my bets from the previous four days
« Reply #6 on: February 22, 2021, 02:14:06 PM »
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They do not welcome arbitrage players

In order for the betting to become arbitrage, one more bookmaker/exchange is needed. I suppose, In Asia, as in the other parts of the world, people’s personal space is respected. I mean, one should not have such inappropriate interest in whether my bets are risky or arbitrage. For them, I am just a player who bets on what they offer. The relationship between me and M8bet cannot be dependable on my activity with other bookmakers/exchanges.
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vinciguerra
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Re: M8bet.net voided my bets from the previous four days
« Reply #7 on: February 22, 2021, 02:34:00 PM »
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The relationship between me and M8bet cannot be dependable on my activity with other bookmakers/exchanges.

What you (and I) believe doesn't really matter though, does it.. What the book (self-servingly) believes, matters.
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apoel81
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Re: M8bet.net voided my bets from the previous four days
« Reply #8 on: February 22, 2021, 04:42:39 PM »
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Even if your bets were arbitrage, it is your betting agent that you should blame imo.

Bet-football should have warned you that m8bet void winning bets etc.

Doubt their is anything you can do though. Mediators does not handle agents complaints and i don't believe bet-football will cover those money from their own pockets.
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kustef
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Re: M8bet.net voided my bets from the previous four days
« Reply #9 on: February 22, 2021, 06:04:23 PM »
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m8bet produce own odds but you have the opportunity to access nova88 when you have account with m8bet... They will deduct money from m8bet balance and credit to nova88 (basicly they act like a broker in this case )
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apoel81
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Re: M8bet.net voided my bets from the previous four days
« Reply #10 on: February 22, 2021, 06:17:43 PM »
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m8bet produce own odds but you have the opportunity to access nova88 when you have account with m8bet... They will deduct money from m8bet balance and credit to nova88 (basicly they act like a broker in this case )

which broker offer that option?
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