Ladbrokes how long to collect winnings?

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Goojybooboo
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Goojybooboo

Ladbrokes how long to collect winnings?
« on: February 23, 2021, 06:11:22 PM »
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I am wondering if there is anyone else in the same position like me. Or if anyone could provide a reliable advise.
I tried to withdraw a low 4 fig amount and I find myself in a situation where Ladbrokes keeps asking me for the same documents again and again. I tried with the best cameras I could possibly find but again they do not accept my photos. On top of that their Customer Service is one of the slowest I could ever imagine as it might take them a week before rejecting my documents. Needless to say my account is legit.
Is there any way I could speed up this process? A fast lane maybe? Or any trick to make them answer faster and in the end accept my documents? I am afraid If they continue like this it will take me 2 months to collect my winnings.
I would appreciate any answer. Thank you very much in advance.
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risilloch
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risilloch

Re: Ladbrokes how long to collect winnings?
« Reply #1 on: February 23, 2021, 08:48:39 PM »
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Arbusers wrote an article that addressed this issue. Maybe another forum member can provide the link.

I think ultimately you need to threaten them with legal action - https://www.gov.uk/make-court-claim-for-money

Hopefully, you have a history (and evidence) of what steps you have taken in supporting them meeting their KYC requirements and can show how they are being deliberately obstructive.

You'll get your money eventually, they are just trying to discourage you from winning with them again.

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arbusers
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arbusers

Re: Ladbrokes how long to collect winnings?
« Reply #2 on: February 24, 2021, 09:49:25 AM »
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There is a similar story here: https://arbusers.com/index.php?topic=7826.0

If you are looking for further information on how to take legal action against a bookmaker, read the following: https://arbusers.com/portal/how-to-take-legal-action-against-a-bookmaker/

However, in my view, Ladbrokes is not a rogue bookmaker, and it definitely worth it giving them some more time until the issue is resolved.
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Gambleridis
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Gambleridis

Re: Ladbrokes how long to collect winnings?
« Reply #3 on: March 19, 2021, 05:47:05 PM »
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It is a common tactic these days.
Bookmakers, ewallets, fintec, they are all the same.
They call it the DDD tactic: Delay, Dont inform, Discourage.
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arbusers
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arbusers

Re: Ladbrokes how long to collect winnings?
« Reply #4 on: April 14, 2021, 05:52:42 AM »
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They call it the DDD tactic: Delay, Dont inform, Discourage.

They don't use the term ''Don't Inform''. They call it ''Don't educate'' instead, as they want to keep players (some of them legitimate) in the dark, so they really never know what hit them. In most of the cases I understand why they use the DDD tactic, but there are some completely unjustified to receive a treatment like this.
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neopas
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Re: Ladbrokes how long to collect winnings?
« Reply #5 on: May 05, 2021, 09:35:04 AM »
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Very recently I had to face a DDD situation from a well known bookmaker (not Ladbrokes) where they refused to comment further in my case while keeping my funds. They then sent me an email saying that no further correspondence will take place and they will keep my money as a result of a business decision. They also used the word final.
I was advised by arbusers to contact the regulatory body while forwarding all emails to the bookmaker too. Magically they came back to the table saying that they are still looking at my case and they will reply within the next days.
Nothing is final, no DDD tactic works, until you decide that you lost your money.
Thank you.
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