Arbusers

24.07.21 I have ordered a payout of €500 from Orbit exchange via BetInAsia. After 2 days of requesting a withdrawal, I contacted their support via chat asking why the withdrawal waiting time takes so long. I received information that only this time it will take a little longer.

The next day I logged into my Orbit account and saw that my account balance was 0, there was a payout in the history of all my funds on the exchange. I thought they were just wrong and instead of 500 euros they paid out the whole money, but in my neteller account I did not find any receipts.

I logged in to the mail and read the message that my account was completely blocked because illegal activity was detected on it.

There are at least a few questions.
Is it legal to withdraw funds without my consent?
The money in my account was won when betting with people where they ended up?
How do I recover them?

I attach screenshots to the message.


https://ibb.co/PCTVgBz
https://ibb.co/Lkn2vX8

From what i see (small markets and odds) they are just doing their jobs, and no money back ...
Good thing tho that you show all info to us and didnt hide it .

blizard wrote: (small markets and odds) they are just doing their jobs, and no money back ...

Does that mean that small markets and odds can't be bet on?

Skurwol wrote:

blizard wrote: (small markets and odds) they are just doing their jobs, and no money back ...

Does that mean that small markets and odds can't be bet on?

I dont know ...  but they raise flags and we cant tell if they use it as excuse or not , even if you show us more betting history.

I can take screenshots of the entire betting history.

Where can I report this matter?

Any update regarding this.
Did you get your money back?

As I also place bets on ATP Challenger events and I am a bit concerned that if placing bets in those small tournaments can get you in trouble.