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KYC Pinnacle & withdraw from a restricted country

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TSP
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KYC Pinnacle & withdraw from a restricted country

Sun Jun 22, 2025 6:10 am

Hello,
sorry for the newbie question.

I live in EU, have a Pinnacle account since a couple of years.
I'm using a VPN to access it because Pinnacle is restricted in the country.
Yesterday I decided to withdraw some funds to my Skrill account (last time I did that was a long time ago), and it was denied. Now they ask me ID & address verification.

I can still access my account, the funds are here but withdrawals are blocked.
My question is : if I upload the documents asked, will they allow the withdrawal (as it's obvious I'm not authorized to use Pinnacle) ? If not, what should I do ?

Thanks in advance for the help.
Tonton
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Re: KYC Pinnacle & withdraw from a restricted country

Sun Jun 22, 2025 7:02 am

Just ask Pinnacle themselves - they will provide you with the correct course of action/process.
TSP
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Re: KYC Pinnacle & withdraw from a restricted country

Wed Jun 25, 2025 7:36 am

Update : everything is fine, I uploaded some documents to verify my profile (the address verification was more difficult as my bank statement was denied, don't know why), and I could withdraw without any problems or questions asked.

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