BetBurger | Live and Pre-game surebets
RebelBetting - Turn betting into investing

Megapari have blocked my 1 year old account, 5260 Euros balance.

Share ideas and experience on bookmakers. Search before starting any account
EatSleepArbRepeat
Gaining experience
Gaining experience
Karma: 1
Posts: 25
Joined: Thu Nov 07, 2013 11:09 pm

Megapari have blocked my 1 year old account, 5260 Euros balance.

Fri Jan 06, 2023 4:28 pm

Hi everyone. You will see I've been a member for a very long time but not particularly active. @Arbusers has always been really helpful on various referrals and very giving with his own time for advice. For the most part I have just kept my head down and got on with placing my bets wherever I can get my bets down for the last 20 years. Arb, Value, Trade, Punt, I've done them all.

I am currently Isle of Man based. The post is both a warning about Megapari and a request for help. When I was considering the move to IOM, I looked here at threads for bookmakers that weren't UK facing that I would gain access to by moving to IOM. A few posters had mentioned they were playing at Megapari. I could immediately see they had the same odds as 1xBet, this link is obviously concerning but the odds are very appealing, so I started slow and played small stakes to begin with. I have never held a 1xBet account.

Megapari are now blocking my account with 5260 euro balance, claiming "Fabricated Documents" about my UK Passport (as well as other crazy responses) and doing the Support / Security dance.

It was blocked on 1st December. It was over 1 year old by this stage and had transacted thousands in deposits and withdrawals.

As time has gone on, it has become more apparent that this is not a mistake, it is deliberate behaviour by Megapari. No amount of emailing has changed the situation. Their behaviour which you can read below is utterly ridiculous.

I found that most Megapari customers complaining on Trustpilot were getting their issues resolved.

Megapari had my original Trustpilot review blocked on 12th December as containing harmful / illegal content.

I posted a much briefer Trustpilot review on 19th December, which has been ignored and was the only one on Trustpilot without response.

I redrafted my original version yesterday and it was worded in such a way that it could not be blocked.

Megapari have now removed their Trustpilot page today. I wonder why ?

I am pasting the Trustpilot review below which outlines their behaviour.

If anyone has any answers to the 4 unknowns below, that would be appreciated :

1. Has anyone here filed a Curacao gaming complaint and achieved a positive outcome ? The fact that the complaint form states you waive all legal rights once submitted makes me view this as the very final play once I have given up on all other options.

2. Is there anyone on here from Hungary that can advise of any Gambling Authority / Legal action against the company that I could try. Megapari company is registered in Hungary. Isle of Man Gaming Authorities advised that I'd need to specifically target Hungary with any private action.

3. Is anyone aware of who the Megapari hierarchy are that I could contact in person. I am actively watching for when the next SBC conferences are and checking for attendee information. If you are reading Megapari, yes, I am considering flying to both Hungary and to any future SBC conference you are attending.

4. Anything obvious that I haven't mentioned that would be obvious in resolving this issue ? (Yes I know, do not ever play somewhere that looks like 1xBet)

I have had discussions with the Ecopayz wallet around the conduct of Megapari as a merchant that they permit to transact with Ecopayz customers. Those discussions are ongoing, Ecopayz have stated they are not responsible for a private issue between Merchant and Customer. I have called into question their due diligence on the merchant.

Edit : @Arbusers asked Ecopayz for assistance on my behalf in December, the response that Megapari provided to Ecopayz was that my account was not blocked and there was no issue. I have been continuing my own discussions on support tickets with Ecopayz.

The odds link with 1xBet, the speed of their Support responses, the similarity of Megapari Support language to the 1xBet thread on here and the locations involved when you check Megapari employees online lead me to believe it is not just the odds on the site that are being shared by Megapari and 1xBet. This may present an interesting question for the 1xBet Support person that has recently appeared on the forum. "Security Service" is a very familiar phrase from my Megapari experience. But even though the link appears obvious, for now, I'd rather tackle this specifically as a Megapari only thread.

Thanks for reading, Trustpilot post about their full behaviour below.

Megapari have blocked my 1 year old account, 5260 Euros balance.

I am an experienced sports gambler with 20 years experience betting in various jurisdictions. (UK / Isle of Man / Malta / Gibraltar / Curacao)

If you are considering playing with Megapari, the problems I continue to experience after winning money, following months of losing with no problems, will be of interest to you.

I am verified on all platforms and known to various gambling enforcement agencies. As you can see I am also fully verified here on Trustpilot. I make no comment on how any other customer will be treated, I can only evidence my own experience.

It is obvious to say that Megapari have a very impressive site, with excellent markets and very competitive pricing. That's why people are attracted to play with them.

My account is over 1 year old and has transacted thousands by Ecopayz.

My account started off as a net loser, but they still paid me no problem. Withdrawal was immediate.

They deleted my payment method in September, just as I was slightly in profit, 2000 balance, total deposits 1223.

Support stated that I could setup a different payment wallet and use that. There was no explanation for the deletion of my Ecopayz wallet.

However. As soon as I tried to withdraw to my new Jeton payment method, they rejected the transactions and every support contact told me to use the method that they had deleted. This went round in circles over many days and emails. I was also told to rollover money with more bets. I complied.

I was eventually referred to Security team and told that they would be helpful in getting my payout to be approved.

My experience with Megapari Security Team is the most distressing experience I have ever had with a betting company, after 20 years betting globally.

I have included my Passport photo in every email, I even included a shared drive download location in my final email of 9th December.

I will now present a section of my escalation email of 5th December outlining what Megapari Security did to me.

I have sent it to all known email addresses in Megapari. I have sent further emails on 5th 6th and 9th December and been threatened with blocking of my email address (Security Team). I had 1 month of no reply after the threat was made to block my email.

Today 5th January on giving them a final chance and again enclosing my passport IMG_0736, they have told me in several email replies to "pay attention to the requirements of the Security Department, otherwise further actions are impossible".

They refuse to state what this requirement is. By replying they have also implicitly confirmed that they have received my passport file IMG_0736.

I have had no contact from Customer Claims since my account was blocked on 1st December, nor my escalation on 5th December, nor after my contact today 5th January.

All departments of Megapari have copies of my passport and everyone here can see that I am fully verified by Trustpilot with the same passport.

---
Email : 05/12/22
Now we return to your supposed Security team where your Support team told me that my issue would be finally resolved (why not the Finance team ?) - this is your actions of Thursday 1st December

1. Please send us your passport. I complied.
2. Please send us your other passport, the number does not match the number you registered with. I complied and explained that it has been replaced with the new passport (1).
3. Please send us the passport from (1) positioned at a different angle. I complied.
4. Please send us proof of your new Jeton wallet ownership and transactions to Megapari. I complied.
5. Four hours later. Please send us your passports, both of them. I complied.
6. We are not receiving your attachments. Please send them in JPG format.

Given that you stated (2) and (3) several hours previously - your request in (5)(6) is clearly false or a mistake.

7. Dear user, unfortunately, the photos that you have send us can not be accepted for verification. Please send us the photos of your true identification document.
In case of giving us the fabricated documents your account will be blocked according to our Terms and Conditions

8. I take a fresh photograph IMG_0736 which has both passports together, I ensure that it is immediately in JPG format and do not edit the properties in any way. It is immediately sent to you.

You now refuse to engage with me, at all. You repeatedly send the same reply.

---
Megapari Security
Dec 2, 2022, 9:45 AM
to support, me
Dear user, all consulting on the matter of your request was provided earlier in this mail thread.
----
End email.

Ownership of MegaPari is - VdSoft & Script Development N.V (Curacao) & VdSoft Development Kft / Galaxsys Tech Kft (Hungary).

Megapari are licensed by Curacao E-Gaming. Master license #365/JAZ with the unique identifier GLH-OCCHKTW0710132021
campeones
To become a Pro
To become a ProTo become a ProTo become a Pro
Karma: 75
Posts: 385
Joined: Fri Mar 10, 2017 9:44 am

Re: Megapari have blocked my 1 year old account, 5260 Euros balance.

Sat Jan 07, 2023 3:36 pm

There are some many things I would like to comment about...

First, you described your self as a bettor with 20 years of experience in your back, and obviously by moving to the IOM shows you are not an average bettor but someone much bigger. A shark maybe.
So why on hell someone like you plays in Megapari? What is it that made you play with them? It stinks all over with the word Russia.

Second, as I wrote in another thread about Parimatch, I have a theory that I can't prove with solid proofs. It is just a theory saying that all bookmakers related to Russia in one way or another belong to the same people. That includes 1xbet, megapari, Parimatch etc. I never believed these articles showing the guys from the Moscow gyms pretending being entrepreneurs. It must be someone far higher in the hierarchy, because that is the way business are done there.

You say that Megapari is registered in Hungary. Frankly, I have never seen many gambling related companies being registered in Hungary. Something stinks here again. But since Hungary is still an EU member state you could search for 2 things:
a. The Hungarian Ombudsman.
b. A lawyer that would start the The European Small Claims procedure. If you are based in the IOM, I am not sure if this is applicable for you.

As for Curacao, I remember a lawyer from Curacao posting in the forum some years ago. Maybe the search button would help.
EatSleepArbRepeat
Gaining experience
Gaining experience
Karma: 1
Posts: 25
Joined: Thu Nov 07, 2013 11:09 pm

Re: Megapari have blocked my 1 year old account, 5260 Euros balance.

Sat Jan 07, 2023 4:36 pm

campeones wrote:
Sat Jan 07, 2023 3:36 pm
There are some many things I would like to comment about...

First, you described your self as a bettor with 20 years of experience in your back, and obviously by moving to the IOM shows you are not an average bettor but someone much bigger. A shark maybe.
So why on hell someone like you plays in Megapari? What is it that made you play with them? It stinks all over with the word Russia.
Thank you for your reply. Yes, this is possibly a fair criticism, but the point of the original post is to alert people that are in any doubt, of the realities of any company that looks like 1xBet.

As I said, I found Megapari here, on this site, arbusers. I've never signed up to 1xBet. I knew 1xBet were Russian so I've never signed up there. It's not in dispute.

I started very small. I'd had no payment issues for months and believed them that I could still withdraw to an alternative wallet. I was wanting to play the big World Cup games with big prices available. The move to IOM also had costs and has ongoing overheads, there's no point paying the money to not use all the opportunities IOM presents. I've now paid a big penalty.

campeones wrote:
Sat Jan 07, 2023 3:36 pm
Second, as I wrote in another thread about Parimatch, I have a theory that I can't prove with solid proofs. It is just a theory saying that all bookmakers related to Russia in one way or another belong to the same people. That includes 1xbet, megapari, Parimatch etc. I never believed these articles showing the guys from the Moscow gyms pretending being entrepreneurs. It must be someone far higher in the hierarchy, because that is the way business are done there.
I now share your opinion and say more below, but I still wish to keep the thread to Megapari only.
campeones wrote:
Sat Jan 07, 2023 3:36 pm
You say that Megapari is registered in Hungary. Frankly, I have never seen many gambling related companies being registered in Hungary. Something stinks here again. But since Hungary is still an EU member state you could search for 2 things:
a. The Hungarian Ombudsman.
b. A lawyer that would start the The European Small Claims procedure. If you are based in the IOM, I am not sure if this is applicable for you.

As for Curacao, I remember a lawyer from Curacao posting in the forum some years ago. Maybe the search button would help.
I will definitely search the forum for Curacao and thank you for the advice on Hungary and EU.

This is the key point.

When you look at sites such as AG (Aspire Global) where someone posted about them only yesterday, they all say they are the same thing in the small print even though they pretend to have different brand names.

Megapari has a unique company and license. It has unique social media and large footprints in certain countries (Friends of Russia countries). This was the signal for me to start cautiously with small stakes over 1 year ago.

Do not make the same mistake as me.

I'm also taking the opportunity to put the phrase Megapari Review on the thread so that it is indexed by google and alerts as many people as possible.
User avatar
arbusers
Administrator
AdministratorAdministratorAdministratorAdministratorAdministrator
Contact:
Karma: 622
Posts: 6211
Joined: Thu Dec 30, 2010 4:34 pm

Re: Megapari have blocked my 1 year old account, 5260 Euros balance.

Sat Jan 07, 2023 8:12 pm

campeones wrote:
Sat Jan 07, 2023 3:36 pm
b. A lawyer that would start the The European Small Claims procedure. If you are based in the IOM, I am not sure if this is applicable for you.

I m not sure if this is applicable in this case. The European Small Claims procedure is for amounts lower than 5000 euros, and the amount we discuss is 5260. Also not sure if someone from the IoM or the UK can still use it as the UK is not an EU member state any more.

I highlighted it in the annual reviews, but it is my understanding that rogue bookmakers are specifically targeting amounts that wouldn't be cost effective for a client to pursue with a lawyer. I am not sure if the fee of any Curacao lawyer could be covered by 5260 leaving adequate funds for EastSleepArbRepeat.
risilloch
Has experience
Has experienceHas experience
Karma: 25
Posts: 129
Joined: Sun Sep 18, 2011 8:54 pm

Re: Megapari have blocked my 1 year old account, 5260 Euros balance.

Sun Jan 08, 2023 4:45 pm

arbusers wrote:
Sat Jan 07, 2023 8:12 pm
I m not sure if this is applicable in this case. The European Small Claims procedure is for amounts lower than 5000 euros, and the amount we discuss is 5260.
Couldn't 4999 of the owed amount simply be claimed for? I'm sure the OP would be happy with that.

It would be worth starting the process anyway, if just to inconvenience Megapari with having to interact with officialdom.
I mean, what else is there to lose.
EatSleepArbRepeat
Gaining experience
Gaining experience
Karma: 1
Posts: 25
Joined: Thu Nov 07, 2013 11:09 pm

Re: Megapari have blocked my 1 year old account, 5260 Euros balance.

Wed Jan 11, 2023 3:59 pm

Not much to report on this. I found the Megapari Affiliate programme, again completely separate from the 1xBet programme, but they are not interested in the issues I've raised.

Thanks for the advice above around 5000 euro limits, I will need to properly assess. I am getting towards that avenue or going the Curacao gaming route.


The Megapari Trustpilot is still disabled for new reviews, unless it is my browser / IP they are specifically blocking. But I see no new reviews on it.

They have added a response to my Trustpilot, which makes zero sense.

They accused my UK passport of being "Fabricated Documents", the email where they stated that is on my original post. They have asked for no other documents.

Reply from Megapari

2 days ago
Hello,
the account was registered 09.11.2021 but the verification was first started only on Dec 2022. The documents provided are not eligible to pass the verification in MegaPari. The fact that one brands do accept that kind of documents does not mean it will be accepted by others. The MegaPari team puts a special attention to safe gambling which leads to a thorough proof of identity.

Team MegaPari
EatSleepArbRepeat
Gaining experience
Gaining experience
Karma: 1
Posts: 25
Joined: Thu Nov 07, 2013 11:09 pm

Re: Megapari have blocked my 1 year old account, 5260 Euros balance.

Wed Jan 11, 2023 10:38 pm

I sent a response to all departments, asking what their trustpilot response meant as it makes zero sense.

They replied asked for photos again, I took fresh photos tonight of my old passport, my new passport, the front covers, the inside page, the main page, every possible detail covered.

They then specifically asked for new passport and then reverted to the usual 1 sentence mysterious replies.

It is an impossible situation. My inbox shows that we are now at 50 emails, in this security email chain lasting 6 weeks.

These are the responses between 4pm and 10pm today.

"Please send us the photos of your true identification document."
"Please send us photos of your original new identity document."
"The Security Department is waiting for requested files."
"Please pay attention to the requirements of the Security Department."
"Dear user, all consulting on the matter of your request was provided earlier in this mail thread."


Am I just wasting my time trying to play their impossible game instead of sitting researching Curacao and EU small claims. Probably.








4:14 PM (6 hours ago)
to security, customer.claims, support

Please state your document requirements.

I have read your response on Trustpilot many times.

Your response on Trustpilot makes zero sense.

You have asked for my passport. I have provided my passport.

What is the problem with my passport ? It is the only document you have asked for.

Do you require legal verification of my passport ?



security@megapari.com
4:59 PM (5 hours ago)
to me, support

Dear user, please provide us with colored photos of your national ID card (both sides, please) or the main page of your passport. Photos must be in JPG format.
Scanned copies and screenshots are not accepted for verification. The photos should not be cropped, all data and whole document should be visible and readable on the photo.

Please send us the photos of your true identification document.


security@megapari.com
9:01 PM (1 hour ago)
to me, support

Dear user, please provide us with colored photos of your national ID card (both sides, please) or the main page of your passport. Photos must be in JPG format.
Scanned copies and screenshots are not accepted for verification. The photos should not be cropped, all data and whole document should be visible and readable on the photo.

Please send us photos of your original new identity document.




security@megapari.com
9:39 PM (51 minutes ago)
to support, me


The Security Department is waiting for requested files.



security@megapari.com
10:14 PM (15 minutes ago)
to me, support

Please pay attention to the requirements of the Security Department.


security@megapari.com
10:37 PM (0 minutes ago)
to me, support


Dear user, all consulting on the matter of your request was provided earlier in this mail thread.
neopas
Pro
ProProProPro
Karma: 47
Posts: 527
Joined: Thu Dec 28, 2017 5:08 pm

Re: Megapari have blocked my 1 year old account, 5260 Euros balance.

Thu Jan 12, 2023 2:34 am

They obviously don't want to pay. Is it safe sending to Russians all these documents, passport etc? How do we know KGB don't use these documents at their own will? Russia faces sanctions for the war in Ukraine. Why the EU, the UK, the IOM and any other country allow these a..holes to operate? And why people like you willingly become their clients?
EatSleepArbRepeat
Gaining experience
Gaining experience
Karma: 1
Posts: 25
Joined: Thu Nov 07, 2013 11:09 pm

Re: Megapari have blocked my 1 year old account, 5260 Euros balance.

Thu Jan 12, 2023 9:28 am

neopas wrote:
Thu Jan 12, 2023 2:34 am
They obviously don't want to pay. Is it safe sending to Russians all these documents, passport etc? How do we know KGB don't use these documents at their own will? Russia faces sanctions for the war in Ukraine. Why the EU, the UK, the IOM and any other country allow these a..holes to operate? And why people like you willingly become their clients?
Yes. I completely understand and agree with your outlook.

However as I've already stated, sharing odds does not automatically mean that they are the same company as 1xBet.

Their company is registered in Hungary. Only now from experience of actually dealing with them, do I know that there is clearly more than just odds being shared.

Now that I am in the position, you don't just walk away and let them win.
EatSleepArbRepeat
Gaining experience
Gaining experience
Karma: 1
Posts: 25
Joined: Thu Nov 07, 2013 11:09 pm

Re: Megapari have blocked my 1 year old account, 5260 Euros balance.

Mon Jan 16, 2023 5:07 pm

Latest developments.

Megapari disabled their Trustpilot for new reviews on 6th January.

My persistence was doing damage to them.

On Friday 13th January they offered all customers 50 freespins if they would leave a 5* review on Trustpilot.

They have gone from 251 reviews to 1700 and now appear like a reputable company. I have flagged the monetary incentive to leave a 5* review to Trustpilot.

They would rather spend time producing a graphic and paying people to leave Trustpilot reviews than just pay a customer 5260 euros that they are owed. Bizarre behaviour.

Image
B_arber
Gaining experience
Gaining experience
Karma: 9
Posts: 79
Joined: Sun Jan 31, 2021 9:56 am

Re: Megapari have blocked my 1 year old account, 5260 Euros balance.

Mon Jan 16, 2023 5:41 pm

These Russians are something else. They know they will never pay people these FS so they get their trustpilot review re-instated for absolutely... nothing.
czoker
Has experience
Has experienceHas experience
Karma: 5
Posts: 175
Joined: Tue Oct 14, 2014 9:59 am

Re: Megapari have blocked my 1 year old account, 5260 Euros balance.

Mon Jan 16, 2023 9:22 pm

B_arber wrote:
Mon Jan 16, 2023 5:41 pm
These Russians are something else. They know they will never pay people these FS so they get their trustpilot review re-instated for absolutely... nothing.
When I was reading EatSleepArbRepeat I thought exactly the same.
Advertising doesn't cost you anything if you never pay out money from these spins.

Good luck with your problem EatSleepArbRepeat
User avatar
arb12
Totally Pro
Totally ProTotally ProTotally ProTotally ProTotally Pro
Karma: 23
Posts: 1008
Joined: Sun Jul 26, 2020 2:55 pm

Re: Megapari have blocked my 1 year old account, 5260 Euros balance.

Sun Jan 22, 2023 8:21 am

To the Author of the thread,
Congratulations on your intentions to warn others of dangers around by mentioning your experience. Hope that story will cause any inexperienced rookie to do her/his due diligence before entering into any business relationship with any entity. Let your story continues to a happy ending!
I wish you many profits in the future, following your business path.
EatSleepArbRepeat
Gaining experience
Gaining experience
Karma: 1
Posts: 25
Joined: Thu Nov 07, 2013 11:09 pm

Re: Megapari have blocked my 1 year old account, 5260 Euros balance.

Mon Jan 30, 2023 7:17 pm

I have been paid.

I have only been paid because I used a highly irregular method which is not really suitable to be announced on any public forum.

Be very very careful where you play, the evidence is clear, these people and companies can do what they want.
Goojybooboo
Has experience
Has experienceHas experience
Karma: 7
Posts: 109
Joined: Sun Dec 20, 2020 9:17 am

Re: Megapari have blocked my 1 year old account, 5260 Euros balance.

Tue Jan 31, 2023 11:48 am

EatSleepArbRepeat wrote:
Mon Jan 30, 2023 7:17 pm
I have only been paid because I used a highly irregular method which is not really suitable to be announced on any public forum.
Hmmm. I wonder how you persuaded this mafia to pay you.

Return to “Bookies discussion”