Arbusers

hello

Have you ever encountered negative balance problems on Orbitx?

Yes and Alot

How is it possible?
if you have 100 euros and you bet 100 euros if you lose you have 0 euros
You can never be negative unless it's a bug.
What do you think

well maybe after 2 months they might debit you for a wrong grading and you have negative.

jagas wrote: ↑

Tue Jun 28, 2022 11:05 pm

well maybe after 2 months they might debit you for a wrong grading and you have negative.

yes, wrong grading later corrected.

Example, you have 100 euros, you place bet#1 at odds 2.0 : the bet lost, but Betfair mistakenly graded it as a winner.

Your balance is 200 euros, you place another bet, bet#2, and you lose the bet : your balance is 0.00.

Later, Betfair corrects bet#1, your balance goes from 0.00 to -300. Or I guess that's the way it happens?

Would be stupid from Orbitx not to put the balance back to 0.00, who would deposit to an account that has a -300 euros balance lol.

junoreactor wrote: ↑

Wed Jun 29, 2022 12:57 pm

jagas wrote: ↑

Tue Jun 28, 2022 11:05 pm

well maybe after 2 months they might debit you for a wrong grading and you have negative.

yes, wrong grading later corrected.

Example, you have 100 euros, you place bet#1 at odds 2.0 : the bet lost, but Betfair mistakenly graded it as a winner.

Your balance is 200 euros, you place another bet, bet#2, and you lose the bet : your balance is 0.00.

Later, Betfair corrects bet#1, your balance goes from 0.00 to -300. Or I guess that's the way it happens?

Precisely I still follow the results of my bets and I know when I lose or when I win
And there has never been a balance that I could not explain following a bet (gain or loss)

The only weird point is that my balance was zeroed twice following a transfer between Ortix Bet and one of the Ortix casinos (Marble/Livedealer)

In April 2021 (i.e. 1 month after opening my Orbitx account) and February 2022. I opened a ticket each time and after days of exchanges (print screen..) and investigations of AC listed they gave me back my money
And yet in March 2022, AC told me that my account had been closed because it was stopping their partnership with Oxbit (I was not warned)
Subsequently I asked that my balance be transferred to PIWI then they replied that I was at 0 euros

I no longer had any way to take a print screen to show my balances because my account had been closed

After asking for explanations they told me that my balance was at -3200 EUROS then after a new check and several months later they told me that my account was at -222 euros

What can I do? I had about 1141 euros

Honestly, i think something is wrong that no one knows or someone know.

When you withdrawl from Orbit using Ac, they take about 12 to 25 hours to process the withdrawl and each time they reply that upline is checking your bets. So how it the world would they miss the accounting after such hours. Doesnt make sense to me. But like always maybe i am missing something or maybe they have fewer accountants.

HI EVERYBODY

UP FOR YOUR MY TOPIC

Hi send you me conversation with ACSupport they occured a lof of bug on my balance
I was in positif but they closed my Orbitx account because they told AC stoped his parternship with Orbitx
I have printscreen of my balance 5 days before they closed it and AC provided my file that shown that I was earning money since(from) this printscreen
Please can you help me
____________________________________________
Gérald
19 juin 2022 18:59
À Support AC

Hello,

I quote you

In the 1st tab of June 4, 2021, our team fixed the problem and credited 1314.05 eur to your account. After that, we sent an email asking for your attention. You have confirmed that the amount has been received. Thus, there is no question regarding your concern that you have raised with us.

if we keep your logic, you confirmed that there was a bug on my balance on February 25, 2022 and that this problem was solved you accepted my screenshot with my balance of +376.60 euros
In addition the gains made since February 25 we are at 1,149.90
I leave you 2 days to transfer my 1,149.90 euros to me and I let you talk with Orbitx and Marble casino, which have encountered synchronization problems and bugs.
I know now that I am not the only one having encountered this problem....
In addition in a chat you told me that my account was negative -3528 euro then -216€ you don't know

___________________________________________________________________________________________________________________________


Have a good day

Le jeu. 17 mars 2022 à 10:56, :
HI

I CANT PROVIDE ANYTHING Because you told me that you closed my account whitout informed me before

maybe you can reactivate it and reset my password and I will provide my history

__________________________________________________________________________________________________________________
Tin (Asianconnect)

Mar 17, 2022, 17:49 GMT+8

Hi Gerald ,

Good day!

Thank you for choosing ASIANCONNECT88!

We could provide your betting history so you can check and review your previous bets on your Orbit account.

Let us know if you have preferred date.

Should you have further inquiries, please do not hesitate to contact us.

Thank you.

Best Regards,
Tin
Support Agent Team


___________________________________________________________________________
Gerald

Mar 17, 2022, 17:20 GMT+8

Sorry...

But you must be kidding..
I have 1182 euros on my MARBLE(live dealer) CASINO wallet and 6 euro on my exchange wallet

Do try to steal from me???

You decided to close my orbitx account without me informed and I was playing the morning and I wasn't able to connect anymore. all this happened one week ago

___________________________________________________________________________________
Tin (Asianconnect)

Hi Gerald,

Good day!

Thank you for choosing ASIANCONNECT88!

Please be informed that after thorough checking you do not have any funds on your Orbit account.

Thus, no funds will be transferred to your AC wallet or betting account.

Should you have further inquiries, please do not hesitate to contact us.

Thank you.

Best Regards,
Tin
Support Agent Team

From what I read above, I understand that AsiaConnect asked you to specify a certain time period in order to check the betting history. Did you accept that or not?
Is your account referred by arbusers? If yes, we could have a look with our AsianConnect manager to clarify what is going on there.
As for the sudden stop of Orbit and AsianConnect cooperation, as far as I know no player reported a loss of funds or anything like that. There were some open bets that went far in time, but this is also sorted out.
Regards