Arbusers

Grant wrote: ↑

Fri Jan 10, 2025 5:56 pm

Out of curiosity, what was your highest bet? Cause if that low you talking about any "money-transfer" accusations are just riddiculous to me. Yeah, could be still possible but highly unlikely in my opinion.

I don't remember placing a bet of more than 200€ on Orbit in the last month.
There is no way they can prove these claims about money transfers. It is clear theft. They know it too. But Premiumtradings should answer why they rushed to close the account.

After a second investigation conducted by Orbit, they revealed that the initial result was inaccurate and my account has been cleared. All accounts have been reopened by Premiumtradings.
The explanation from Premiumtradings for closing the accounts is that they took this action to protect the rest of their customers and their integrity.
To a point I understand their actions and I apologize, but they should understand the situation I found myself in.
I thank Arbusers and the community for the opportunity they gave me to publicize my problem and for the strength to solve it.

good to hear that.

Congrats to all involved parties and especially dtzortzo for getting his well deserved accounts and funds back.

I am taking the opportunity to once again say, this is the nature of this business. Cock-ups do happen often. Agent style of betting is the riskiest style of smart betting. As I monotonically repeat, brokers come with an extra layer of risk. It is not the same as betting in a shop or a betting terminal down the corner. Brokers are offering valuable solutions and for these solutions, there is an extra layer of risk.

Anyone starting an agent/broker account, acknowledges that this kind of shi.t will happen at any point of a smart betting career. Maybe it happens twice, we have seen that with other members. But lets hope this will never happen again with the OP.

From our side (arbusers), we do our best to protect our referred member's best and legitimate interests to agents, brokers and exchanges.

Finally the Orbit account was reopened with limits. So I withdrew my funds and said goodbye to Orbit. I hope I won't face a similar problem with Fairexchange.

For so many years I knew that the exchange is paid by the players' commissions. I also knew that a profitable account has higher commission rates. But the exchange setting limits is the first time I've encountered it. What the hell, they were placing bets for themselves and mine were against them?
Now, I tick on my CV that I have been limited by an exchange. The next step is to be limited by Pinnacle and finally retire.

I appreciate the immediate response of Premiumtradings to immediately withdraw the funds from Orbit.

dtzortzo wrote: ↑

Mon Jan 13, 2025 9:02 am

For so many years I knew that the exchange is paid by the players' commissions. I also knew that a profitable account has higher commission rates. But the exchange setting limits is the first time I've encountered it. What the hell, they were placing bets for themselves and mine were against them?
Now, I tick on my CV that I have been limited by an exchange. The next step is to be limited by Pinnacle and finally retire.

I appreciate the immediate response of Premiumtradings to immediately withdraw the funds from Orbit.

First of all, all Betfair alternatives ARE NOT exchanges like Betfair, they take positions of your bets. Dont know how they operate now but years ago they used to set 10% commission for winning customers after few weeks. Limited by Pinnacle? Cmon, this is even easier than being limited by Orbit.

Grant wrote: ↑

Mon Jan 13, 2025 10:30 am

First of all, all Betfair alternatives ARE NOT exchanges like Betfair, they take positions of your bets. Dont know how they operate now but years ago they used to set 10% commission for winning customers after few weeks. Limited by Pinnacle? Cmon, this is even easier than being limited by Orbit.

True. Dtzortzo is limited by a white-label and not Betfair directly.
As for Pinnacle, it is more relevant than ever. But even if Pinnacle limits you, this is not a reason for retirement.

Hi,
Svet here

Once again, I want to extend my apologies on behalf of my team to our customer, dtzortzo, for the inconvenience caused by the exchange. We always strive to prioritize our customers' cases and push them to the top of the list with the exchange or sportsbooks. However, solutions are not always as quick as we would like.

I hope this is understood.

As per the latest update from our team handling this case, everything has been restored to the customer as it was previously.
Additionally, as a gesture of goodwill for the inconvenience caused, we’ve compensated the customer with a small benefit.

For any further issues, I’ll be here to assist.

Until we meet again.
Svet N. | PremiumTradings team