Arbusers

Hello guys,
This case happened during and after CL match Leipzig - Real Madrid. Initially, I placed a 1000 eur back bet on Leipzig after they scored early in 2nd minute(had the intention to try to trade for a couple of ticks ). However the goal was disallowed, and the market cleared after var confirmed decision. My bet wasn't fully matched (only 800/1000 was matched). I expected that the bet would be then fully canceled because similar situations happened many times before when the goal was disallowed by var, and bets placed between the goal and var decision were canceled. So I didn't trade out expecting that the initial bet would be canceled.
I waited until the end of the match, as they usually fix that in a couple of minutes, but sometimes they fix that after the end of the match, and that is also stated in their rules.
I contacted Betinasia just after the end of the match and sent them a screenshot of my bet, asking why is not canceled. (The bet wasn't settled yet)
During a live chat conversation, orbit settled the bet. Initially, my account balance was fully restored, so I thought they finally canceled the bet. However, a couple of moments later, I discovered that my partially matched bet (800/1000) wasn't canceled, but somehow became fully matched. My account became shorter for 1000 euros.

Then I asked for explanations as to why the bet was not canceled and how became fully matched after the end of the match.
For the first response, I waited 7 days(but I had to request a response almost every day until they finally responded ) and they explained that the goal was disallowed on the field and VAR confirmed that, so there is no cancelation of the bet in that case. This exact case is not described in orbit rules, so obviously they can decide whatever they want in this situation. Another thing is their live score above markets showed 1-0 and market odds reflected that until var decided to disallow the goal. Markets were livelily traded, and thousands were matched until Var confirmed the decision. Although the goal was disallowed on the field they put a score 1-0, and after the var decision, they suspended the market and returned the score to 0-0. For example, Pinnacle cancels all bets in cases when the wrong score is displayed.

Then I asked again for an explanation about editing my bet after the end of the match and again waited for 7 days. From the entire start of the conversation, they didn't say a single word about that, and that remained until the end. Finally, orbit said that after careful consideration, the bet would not be resettled, still not giving any explanation.
So it seems they can edit your bet and depending on the final score you can lose even more than was matched.
The other thing is their level of disrespecting players. I waited 14 days and got no word of explanation. I have a feeling that they would never respond if I wasn't so persistent. I have a feeling that my money ended up in their pockets, and they hadn't any intention to return.

Betinasia said to me that I was unlucky and expressed their hope that this wouldn't occur again. I am still unable to understand the term "unlucky" in this particular case. Do they want to say that editing bets happen from time to time, and I was unlucky this time?

As I know Curacao gambling commission is useless here, so I guess I can't complain anywhere?
Is there any other betfair clone that can be recommended?
Thanks.

Something similar happened to me with a void bet, which had to be paid but the thing that most upset me was the total lack of respect from Betinasia towards the customer which is total. I've been waiting for days for answers to my questions but I haven't received them. no response which is why I am thinking of closing the account with them in the future.

Tbh, I believe that Orbit has to be blamed, at least much more than agents. However, we don't have evidence of how agents communicate with Orbit, so we can't clearly say who is responsible for the lack of communication.

well in my understanding, isn't it normally the rule on betfair/orbit/sharp, that when the immediate decision on the disallowed goal is made on the pitch by linesman and referee, the bets won't get canceled and cleared?

in this case the punters speculated that VAR will overturn the decision on the pitch and the goal will be given, because Sesko was not in offside..also the commentator says it's a goal, but they disallowed the goal anyhow and the ruling on the field stands.. (https://www.youtube.com/watch?v=kAR5LhDLrZQ)

well this was back in April, but I had now 2 cases in the last week where the decision on the disallowed goals was made on the pitch and the bets after the goal were canceled and cleared..one was in my favor, one against me, so I won't complain, but it leaves me a little bit clueless what the applied rules are to this day..maybe the rules have changed or something, thank you for advice..

last example was yesterday in Carabobo match at 7:40..ruling was on the pitch, but bets taken after the disallowed goal were canceled and cleared (https://www.youtube.com/watch?v=nwOV8-u4fdk)

Betfair, orbit, sharp are different companies and they are uncomparable. Used betfair for many years, never had any problem. orbit already become known for scamming number of people, without giving any explanation. Some of their rules are unclear, and I strongly suspect they use that to get free money from the market as in my case, i.e they trade against their customers. Although I have a clear evidence that I am scammed, they keep saying that bet will stand, without giving any explanation. Fortunately they stopped cooperation with BIA, so now I can use exchange service again. Hopefully sharpexch will be ok. I will wait some time, to see how they perform, before start to use them.