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Orbit paid out 2k EUR without my knowledge to an account known only to them

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Skurwol
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Orbit paid out 2k EUR without my knowledge to an account known only to them

Tue Jul 27, 2021 8:21 pm

24.07.21 I have ordered a payout of €500 from Orbit exchange via BetInAsia. After 2 days of requesting a withdrawal, I contacted their support via chat asking why the withdrawal waiting time takes so long. I received information that only this time it will take a little longer.

The next day I logged into my Orbit account and saw that my account balance was 0, there was a payout in the history of all my funds on the exchange. I thought they were just wrong and instead of 500 euros they paid out the whole money, but in my neteller account I did not find any receipts.

I logged in to the mail and read the message that my account was completely blocked because illegal activity was detected on it.

There are at least a few questions.
Is it legal to withdraw funds without my consent?
The money in my account was won when betting with people where they ended up?
How do I recover them?

I attach screenshots to the message.
Image

https://ibb.co/PCTVgBz
https://ibb.co/Lkn2vX8
Last edited by Skurwol on Tue Jul 27, 2021 8:42 pm, edited 1 time in total.
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blizard
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Re: Orbit paid out 2k EUR without my knowledge to an account known only to them

Wed Jul 28, 2021 9:34 am

From what i see (small markets and odds) they are just doing their jobs, and no money back ...
Good thing tho that you show all info to us and didnt hide it .
Last edited by blizard on Wed Jul 28, 2021 9:49 am, edited 1 time in total.
lodhi
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Re: Orbit paid out 2k EUR without my knowledge to an account known only to them

Wed Jul 28, 2021 1:10 pm

>:( >:( >:(
Last edited by lodhi on Wed Jul 28, 2021 2:23 pm, edited 1 time in total.
Skurwol
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Re: Orbit paid out 2k EUR without my knowledge to an account known only to them

Wed Jul 28, 2021 4:02 pm

blizard wrote: (small markets and odds) they are just doing their jobs, and no money back ...
Does that mean that small markets and odds can't be bet on?
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blizard
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Re: Orbit paid out 2k EUR without my knowledge to an account known only to them

Wed Jul 28, 2021 9:19 pm

Skurwol wrote:
blizard wrote: (small markets and odds) they are just doing their jobs, and no money back ...
Does that mean that small markets and odds can't be bet on?
I dont know ...  but they raise flags and we cant tell if they use it as excuse or not , even if you show us more betting history.
Skurwol
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Re: Orbit paid out 2k EUR without my knowledge to an account known only to them

Wed Jul 28, 2021 9:25 pm

I can take screenshots of the entire betting history.

Where can I report this matter?
shashwat
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Re: Orbit paid out 2k EUR without my knowledge to an account known only to them

Sat Sep 11, 2021 3:56 pm

Any update regarding this.
Did you get your money back?

As I also place bets on ATP Challenger events and I am a bit concerned that if placing bets in those small tournaments can get you in trouble.

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