Arbusers

Hello people,
i want to share this negative experience i'm having with Orbit through Asian connect.


Yesterday i asked a withdraw and after few minutes, while trying to place a bet, i received the error "account suspended".
I immediately wrote to Asian connect and i found out that my account is under investigation for "potential irregular betting activities" and my money is blocked.

About this, i need to specify that i have NEVER been involved in any "irregular betting activities", i'm not involved in shit like betting on fixed matches, money laundering or fund passing (i don't even understand the point of fund passing, why should i want to pass funds from me to... ME? and even pay 3% to Orbit while i could just make a bank transfer between my accounts and pay 1 euro).
The account is really mine, all the documents are real, the money i use to bet comes from my 100% legal job, I already asked withdraws in the past without problems and i passed 2 times the KYC with Asian connect.

I'm just a bettor who like many others uses Orbit as sharp side of arbing. We all know that, even if in the long run we are destined to lose on Orbit and win on the soft bookies, in the short term there can be winning streaks on the sharp side too, so i tried to withdraw 30% of the bank to redistribute it to the other sites where i have lost, that's all.


I must say i'm disappointed with Orbit, that i used regularly for long time and to whom i paid thousands in commissions.
If i won't be allowed to access my money, blocked without reason, this will be a huge blow to Orbit's credibility and reputation, forcing us to think that the only reason is to get rid of winners, even when they win only temporary due to an absolutely normal variance in events distribution.
I have videos that show my account activity on Orbit and the account statement in Excel file, and i'm ready to submit all necessary documents to the Gaming control authority and the appropriate legal channels if the problem won't be solved.

I hope that sharing my experience will help and warn others who are using Orbit or thinking about starting, and i'll keep the topic updated hoping to hear something new soon.
I apologize for the long post but i wanted to explain everything in detail.

Ste wrote: ↑

Sun Apr 13, 2025 8:47 am

About this, i need to specify that i have NEVER been involved in any "irregular betting activities", i'm not involved in shit like betting on fixed matches, money laundering or fund passing

Every person passing funds saying that hes innocent

Grant wrote: ↑

Sun Apr 13, 2025 10:11 am

Ste wrote: ↑

Sun Apr 13, 2025 8:47 am

About this, i need to specify that i have NEVER been involved in any "irregular betting activities", i'm not involved in shit like betting on fixed matches, money laundering or fund passing

Every person passing funds saying that hes innocent

I don't ask to believe my words, but the objective numbers.
The account statement talks for me: if Orbit is not in bad faith, will be easy to see there is no irregular shit in my normal betting with thousands and thousands of bets lost and won with normal variance

In nearly 90% of threads here in the forum about account closure is missing the most important factor. It has never been about winning or losing, but what BETS you placed. On which market placed you bets - were there any bets considered outside of your normal routine/markets? Which markets, specifically lower divisions, lower liquidity, market status, the bet itself - was it a market order a waaaay out of money.. and on and on and on. Most people do not say a word about the topic, considering it some kind of a strategy or a secret... which is not.

Yes, there is always the possibility that something went wrong because we all use VPN-s accessing brokers and usually most popular services. But as long as you keep your books in order, everything is okay and nothing to worry about. (at least I am not). I do keep record in Excel for every single bet I make, keep every single receipt (yes I do sharbing), I can prove every single transaction beyond doubt. Also I am accessing AC site with my real Static IP address, never tried to hide/mask it or else.

So there is nothing to worry about, if you play fair. But fair game is something that is not very popular these days, unfortunately.

I hope everything works just fine for you, just keep calm and don't take it personally. It is not

that's why i'm worried... i do everything fair and anyway i'm in this situation.

i'm 100% sure all my bets are regular, i bet always on the same sport and same leagues, the amount depends on how much i want to risk on a specific outcome and how much i'm allowed to bet on the soft books, so it can be 10 or 1000, doesnt depend on me.
i bet always in the same way since i started using Asian connect, and when i only lost, deposited money and i was down -10.000 nobody asked nothing... but now that i won, i try to withdraw and magically i'm suspended and under investigation.

i hope things won't go in this direction:
the-ddd-tactic-and-how-to-avoid-being-m ... ker-t8464/

I have no opinion on this specific case as the account in question is not referred by arbusers. I am not in position to intervene on behalf of the OP and therefore I have no opinion who is wrong and who is right here. I simply hope the OP gets back his funds one way or another.

Also, I brought this case to the attention of AsianConnect, even if I had no obligation.

At this stage I would like to do some commenting. I handled 100s of similar cases over the last years. I lost counting. My take is that you can't rely in anyone's words or opinion. It is the hard evidence backed with data that counts. And this goes to both sides of the fence, not just one.

Since the beginning of the year I noticed an alarmingly increasing number of cases enabling Orbit and/or Piwi. The only agent offering both is AsianConnect. It is a pain handling cases like this and the pain goes to all parties. The players, the agent, the white-labels, and of course us, arbusers.

With the info that I have from both the agent and players, I understand that all cases were in the end treated correctly. The friction is there and it is very irritating for the players, most of whom, after getting their funds are moving to other agents, leaving AsianConnect with a bitter opinion. And I really can't blame them.

AsianConnect is well aware of it as I alarmed them several times and I made sure the management understands what I am talking about. There is a price to be paid and it will be paid. In a hypothetical scenario that a group of illegitimate players, a syndicate, or any other organisation, is attacking these specific white-labels and AsianConnect, the laters should take all appropriate measures to stop the illegitimate action, without harassing the majority of the legitimate players that use their services. So far we do not see that.

But to be fair and realistic, I should not leave a stein in AsianConnect’s reliability. For products outside Orbit and Piwi, they pay with speed of light, better than Bet365, WillHill and the betting shop of your neighborhood.

Now I know I am repetitive, but allow me to repeat once again that brokers come with an extra layer of risk. It is not the same as betting in a shop or a betting terminal down the corner. Brokers are offering invaluable solutions and for these solutions, there is an extra layer of risk. Anyone engaging in business with them, understands and accepts this extra layer of risk.

thank you very much for the info and for alerting Asian connect about the situation.

i have nothing to hide and (if Orbit is not in bad faith and is not trying the DDD tactic with me) i fully trust that the analisys of my betting activity will confirm it.
i understand that words can't be trusted, but numbers are numbers, and i have thousands of bets in my p/l records that will prove nothing is irregular.

As far as I know, there is one official broker - Betfootball. The rest use a franchise and work through it. In any case, Betfootball clients have had no complaints about the broker, but I regularly see such posts from the rest.

Ste wrote: ↑

Sun Apr 13, 2025 3:50 pm

the amount depends on how much i want to risk on a specific outcome and how much i'm allowed to bet on the soft books

If you only arb you can provide the soft bookies receipts so fund passing is out of the question.
Usually that is the (supposed) main reason for suspended accounts.
Perhaps you took some fixed match, despite yourself?
Unless they haven't put you in trouble for open positions, probably it's only matter of time to get your account available again.

alealeale wrote: ↑

Mon Apr 14, 2025 6:46 am

Ste wrote: ↑

Sun Apr 13, 2025 3:50 pm

the amount depends on how much i want to risk on a specific outcome and how much i'm allowed to bet on the soft books

If you only arb you can provide the soft bookies receipts so fund passing is out of the question.
Usually that is the (supposed) main reason for suspended accounts.
Perhaps you took some fixed match, despite yourself?
Unless they haven't put you in trouble for open positions, probably it's only matter of time to get your account available again.

sure, i have the account statements from the local bookies as well. i do mostly arbing and also trading, that's all.

but fund passing, as i understand, is when you find an empty market and for example you lay someone who is losing at 1.01 with a lot of money and you back it with another account to surely lose on one side and win it on another, right?
it doesnt make sense for me cause i have no reason to do it, also i have thousands of small/medium bets, not few large ones at strange odds. so i dont understand how Orbit could even think i'm doing this, just a quick look at my account statement would exclude this possibility.

yes, i had an open position when the account was suspended, i wrote to the Asian connect support if at least it could be closed but it wasn't, and in the meantime it was lost. fortunately it was a lay at 1.25 so the damage was not too big. but annoying anyway because before losing the odds went higher and i could have cashed out (later i thought that maybe i had enough time to close the position on another exchange, but at the moment i was so nervous i totally forgot about it).

i dont bet on football (as i understand football has the most fixed matches), and if i had bets on a fixed tennis match i was totally unaware of it. i wouldnt even know how to understand if a match is fixed or not... i just open the market selector and i check what is being played and will be played during the day.
when i don't find arbing occasions i try to trade, mostly i back favourites when they are losing and hope they recover the disadvantage so i can cash out.

i hope i clearly answered to all the questions and i repeat: nothing irregular.
i cant find a reason why my account is under investigation.

UPDATE - i just received news from Asian connect:

"We're happy to inform you that the investigation into your Orbit account has concluded, and your account has been reactivated.
We apologize once more for any inconvenience this may have caused and extend our gratitude for your patience and understanding throughout the process."

I'm glad everything is solved but, as Admin said in another post "they should take all appropriate measures to stop the illegitimate action, but without harassing the majority of the legitimate players that use their services".
This weekend of fear of unfairly being deprived of my funds, lack of sleep, and overthinking about what to do to demonstrate i'm not involved in any illegal activity has been extremely stressful and not deserved.

For this reason i decided to keep on Orbit only the smallest amount of funds i need for trading, and switch my arbing to a different exchange (referred by Arbusers to have an additional support in case of problems)

Congratulations for getting your funds back.

Ste wrote: ↑

Mon Apr 14, 2025 11:21 am

For this reason i decided to keep on Orbit only the smallest amount of funds i need for trading, and switch my arbing to a different exchange (referred by Arbusers to have an additional support in case of problems)

Are there any other liquid exchanges besides Betfair and its clones (Orbitex, Piwi and so on)?

man wrote: ↑

Tue Apr 15, 2025 1:00 am

Ste wrote: ↑

Mon Apr 14, 2025 11:21 am

For this reason i decided to keep on Orbit only the smallest amount of funds i need for trading, and switch my arbing to a different exchange (referred by Arbusers to have an additional support in case of problems)

Are there any other liquid exchanges besides Betfair and its clones (Orbitex, Piwi and so on)?

i know Matchbook, Smarkets and Sharp (the first 2 are restricted in many countries, the last is a clone too)