Arbusers

The KYC requirements they make up for "Proof of Address" and lock up the account after using it for weeks is crazy. Had to provide a new ID, proof of funds, and proof of address issued by municipality or police. First two parts were done easily. Pof A is ridiculous. Police or town have no clue what they mean by vague "Proof of Address".I submitted tax docs, a signed affidavit with my municipality confirming address and still not enough. Locking up my account and all the money in there. I just want to be done with them and pull my money. Do not use Sportmarket unless you want impossible KYC requests and your money locked away

And this is what i was talking about here and there for ages. This bullshit "proof od address" is nothing else than another excuse for bookie to close accounts/withold payments, anyone who think it is to protect bettors must be insane. And you must be really naive if you think they wont cross the line soon. They will, they will introduce another crazy obstacles so you all are gonna wake up one day when its nearly impossible to pass KYC. Mark my words and let me know in 5 years

In most cases the proof of address and many other KYC parameters are used as an excuse by the regular bookmaker against the smart bettor. No question about it. But Sportmarket has absolutely no reason to act like a regular bookmaker, unless there is something hidden in this case.

BTW fines from the IoM lately are breaking every records. Anyone willing to stay relevant and inside business, would take them seriously.

Nothing out of the ordinary here, just a small scale arber on PS38. KYC hit after I was offline for 5 days too and all the required prior KYC was done on signup. Have just had to go into city hall multiple times because their Proof of Address requirements are insanely picky but yet the document type is quite vague. Optimistic this can get figured out its just been an exhausting and stressful process

Grant wrote: ↑

Fri Jul 04, 2025 9:23 pm

And this is what i was talking about here and there for ages. This bullshit "proof od address" is nothing else than another excuse for bookie to close accounts/withold payments, anyone who think it is to protect bettors must be insane. And you must be really naive if you think they wont cross the line soon. They will, they will introduce another crazy obstacles so you all are gonna wake up one day when its nearly impossible to pass KYC. Mark my words and let me know in 5 years

I totally agree.Why don't they make mandatory to pass all that KYC rubbish BEFORE accepting any deposits?. I even asked for this before wasting my time opening accounts in several sites, usually they don't even reply. In my opinion that's what a serious business would do.

And what's the point with all those useless "regulators" and "gaming authorities"? most bookies do whatever they want with their costumer's funds and personal information!...ohhh but they have a "license".

Let me remind you the following observation - if user's first post here in the forum is: "help me I have a problem, it is way more probable that something is not quite right ."

If the user did not do anything wrong - he will have full access to his money as we see all the time again in the threads.

Tonton wrote: ↑

Sat Jul 05, 2025 6:31 am

Let me remind you the following observation - if user's first post here in the forum is: "help me I have a problem, it is way more probable that something is not quite right ."

If the user did not do anything wrong - he will have full access to his money as we see all the time again in the threads.

99% of the time that is correct. I for example was banned by one of the agents for something I did not do and thankfully I had video evidence and Arbusers admin's help so I lost my account but got my money back. I was accused of funds passing on a football match between two European nations in a market with decent liquidity and not only that but on the Mollybet platform, not on Orbit or any other white label exchange, which is beyond laughable.

Hello everyone,

Thank you to Cmm and Grant for sharing your concerns, and to all other forum members for contributing your thoughts to the discussion.

Sportmarket uses a trusted third-party provider for KYC verification, and our procedures fully align with industry standards and regulatory obligations. The documentation we request is standard and nothing outside what’s expected in the financial and betting sectors.

For clarity, here is the specific requirement for Proof of Address (PoA) as listed in our Help Center:

Proof of Residence (dated within the last 3 months)
Accepted formats: PDF or clear image (full page, not cropped)

Must show:

• Your full name
• Your residential address (must match your Sportmarket account)

Acceptable documents include:

• Bank or credit card statement
• Utility bills (electricity, gas, water, TV, internet)
• Government-issued tax documents
• Official proof of residence from your local municipality or police

We cannot discuss individual cases in public, out of respect for the privacy of our clients. However, we can confirm that the vast majority of verifications are completed smoothly and promptly when appropriate documents are submitted.

Thank you for your understanding.

Hello SM, a question about Source of Funds: most of your customers are full time arbers and earn several thousand euros or dollars per month doing transparently this.
What about providing you evidences of those bets from personal accounts clearly visible back and lay (for instance) or the couple of bets of the arb showing you the gain n times?
Is it enough? Because there is no grey area in doing this. Thanks.

Hello alealeale,

Thanks for raising this.
As long as customer can demonstrate where the funds come from and back the explanation up with the evidence, we are more than fine with it.

Sportmarket wrote: ↑

Sat Jul 05, 2025 9:00 am

Hello alealeale,

Thanks for raising this.
As long as customer can demonstrate where the funds come from and back the explanation up with the evidence, we are more than fine with it.

Thank you very much!

I had to moderate this thread and others, as someone found a way to circumvent our policies. You can read our policies on complaints here: arbusers-policy-and-procedures-for-complaints-t8267/

arbusers wrote: ↑

Thu Jul 10, 2025 5:27 am

I had to moderate this thread and others, as someone found a way to circumvent our policies. You can read our policies on complaints here: arbusers-policy-and-procedures-for-complaints-t8267/

I understand the reason for these policies, and of course it is possible that the moderated comments were not truthful, but on the other hand if Sportmarket is indeed becoming more stringent, or perhaps even abusive, with its KYC policies, this would be valuable information for both new and established Sportmarket users. And please keep in mind that I say this as someone who's been extremely satisfied overall with Sportmarket's service.

I hope it's not the case, but if Arbusers' partnerships with Sportmarket and other brokers prevent him from allowing excessive criticism of their practices on the forum, then this may dilute the value of this forum over the long term. Of course, nobody wants to be spammed with multiple threads listing unfounded complaints, but I hope that this forum can find a fair compromise that allows truth to emerge from the substance of the threads.

Meise wrote: ↑

Thu Jul 10, 2025 6:24 am

I understand the reason for these policies, and of course it is possible that the moderated comments were not truthful, but on the other hand if Sportmarket is indeed becoming more stringent, or perhaps even abusive, with its KYC policies, this would be valuable information for both new and established Sportmarket users. And please keep in mind that I say this as someone who's been extremely satisfied overall with Sportmarket's service.

I hope it's not the case, but if Arbusers' partnerships with Sportmarket and other brokers prevent him from allowing excessive criticism of their practices on the forum, then this may dilute the value of this forum over the long term. Of course, nobody wants to be spammed with multiple threads listing unfounded complaints, but I hope that this forum can find a fair compromise that allows truth to emerge from the substance of the threads.

All constructive and genuine criticism of Sportmarket (or any other broker) is welcome on our forum, especially when it comes from an established member with a proven track record like yourself.

We have referred a substantial number of clients to Sportmarket, and these bettors engage in activities such as KYC verification, deposits, and withdrawals on a daily basis. If there were any issues with Sportmarket, I have no doubt that at least one of these users would report it immediately. Would you not do the same?

This is why we place greater trust in a complaint raised by a respected, long-standing member than one from a new user who spams the forum and irresponsibly posts sensitive personal documents online.

To be absolutely clear, there is no requirement to be referred by us in order to voice your concerns. As long as our forum policies and procedures are followed (as outlined above), everyone is free to share their experiences.

Over the past 15 years, we’ve seen how forums can be used to unfairly pressure companies. Our policies are designed not to silence anyone, but also not to turn our platform into a weapon.

Finally, we openly challenge anyone to point to another website or forum online or offline that hosts more complaints against our supported companies than we do. The most thorough and harsh criticism of these companies comes directly from our members and us.