BetBurger | Live and Pre-game surebets

Arbusers policy and procedures for complaints.

Respect the rules. If you don't like them go elsewhere.
User avatar
arbusers
Administrator
AdministratorAdministratorAdministratorAdministratorAdministrator
Contact:
Karma: 634
Posts: 6366
Joined: Thu Dec 30, 2010 4:34 pm

Arbusers policy and procedures for complaints.

Sun Oct 03, 2021 10:36 am

Our forum is the loudest voice in the smart gambling scene. Over the last years we mediated in 100s of cases brought up by our members, including complaints for bookmakers, payment processors, agents and software developers. We are proud to say that we saved millions of Euros that were returned back to their owners. We are always here for our members and we will go to extremes to serve and protect their legitimate interests.

However, we noticed that many people are taking advantage of this voice and they try to use our forum with dubious purposes. Some of these purposes include defamation, blackmail and fraud. Our forum is not for these people.

In our efforts to filter bad will, we came up with certain criteria one has to fulfil before posting any complaint in our forum:

1. We need to see at least 10 meaningful posts before allowing any complaint.
2. One must be a member for at least 1 month before posting a complaint.
3. For every case, only one thread is available for complaining. Multiple posts in various parts of the forum will be deemed as spam.
4. Once a complaint is resolved, members who raised the complaint must include (Resolved) in the title of their thread.

In addition, we are ready to intervene on your behalf to any payment processor, an agent, an alert service or anywhere else you wish, provided that your account in question is referred by arbusers. If your account is not referred by arbusers, please don't bother. We prefer spending our time and moral capital for people that work with us. This is fair for them, and we will do the best for them.

We believe in a fair game. Feel free to comment, any good idea will be adopted immediately as always.
User avatar
arbusers
Administrator
AdministratorAdministratorAdministratorAdministratorAdministrator
Contact:
Karma: 634
Posts: 6366
Joined: Thu Dec 30, 2010 4:34 pm

Re: Arbusers policy and procedures for complaints.

Sun Dec 04, 2022 10:43 am

arbusers wrote:
Sun Oct 03, 2021 10:36 am

In addition, we are ready to intervene on your behalf to any payment processor, an agent, an alert service or anywhere else you wish, provided that your account in question is referred by arbusers. If your account is not referred by arbusers, please don't bother. We prefer spending our time and moral capital for people that work with us. This is fair for them, and we will do the best for them.

It is time to remind that we can only intervene in cases when your specific accounts are referred by arbusers. During these last months we noticed an exponentially growing number of people asking us to intervene for accounts that are not referred by arbusers. We prefer spending our moral capital for people that work closely with us. This is a lesson we had over the years, that highlights reciprocal cooperation as the best way to survive in a very hard environment like this one.

Return to “Rules ”