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BetOnValue - User support and feedback

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Camma23
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Re: BetOnValue - User support and feedback

Wed Mar 29, 2023 11:06 am

Thanks guys, finally they answered
pkpunter
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Re: BetOnValue - User support and feedback

Wed Mar 29, 2023 12:56 pm

man, you don't have to thank them because they answered you, they are the ones who have to thank you because you remain faithful to a service that is totally disorganized, they only have useful graphs and often those don't work either.
Camma23
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Re: BetOnValue - User support and feedback

Wed Mar 29, 2023 9:19 pm

pkpunter wrote:
Wed Mar 29, 2023 12:56 pm
man, you don't have to thank them because they answered you, they are the ones who have to thank you because you remain faithful to a service that is totally disorganized, they only have useful graphs and often those don't work either.
I'm obviously thanking other guys who helped, surely not such a poor service...who needs to be pressed even to pay and renew an expired subscription :DD crazy

Their only luck is that they are offering an unique service...not a single decent competitor as far I know. Otherwise they would close tomorrow
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Re: BetOnValue - User support and feedback

Wed Mar 29, 2023 10:19 pm

of course
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Re: BetOnValue - User support and feedback

Thu Mar 30, 2023 2:08 pm

Hello all,

We are sorry for the unfortunate events that took place some time ago. Our Customer Support department was highly crowded, thus the mentioned delays.

We can assure you that right now we're rocking at 100% of our capabilities and we're fully ready to assist you with all your queries.

For any kind of problem you encounter, please direct your queries to contact@betonvalue.com where we will look to resolve your concerns as soon as possible.

My name is Alexandru and I will offer you my full assistance.

We appreciate your understanding and your support on the matter.


All the best!
BetOnValue Team
pkpunter
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Re: BetOnValue - User support and feedback

Thu Mar 30, 2023 10:28 pm

this post sounds constructive but to be more convincing you could do something concrete such as introducing the soccer statistical markets (fouls, shots, offsides, etc...) and some sports like you had before (cricket, darts, rugby) above all. And reintroduce the possibility of paying by credit card
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Re: BetOnValue - User support and feedback

Mon Apr 03, 2023 12:38 pm

pkpunter wrote:
Thu Mar 30, 2023 10:28 pm
this post sounds constructive but to be more convincing you could do something concrete such as introducing the soccer statistical markets (fouls, shots, offsides, etc...) and some sports like you had before (cricket, darts, rugby) above all. And reintroduce the possibility of paying by credit card
Thank you @pkpunter for your feedback. ^-^ Our IT development team is working on an updated improved platform, with more types of bets available. At the moment we wouldn't be able though to provide you with an ETA for this to be finished as there is a lot of work to be done. However, please note that we take every suggestion or feedback from our players very seriously as we strive to be better by the day and our players' feedback is the most valuable.

And as in the previous post, for any kind of problem you encounter, please direct your queries to contact@betonvalue.com where we will look to resolve your concerns as soon as possible.

We appreciate your understanding and your support on the matter.

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