Arbusers

If a referee declares a game abandoned for any reason, wagers will be void and stakes returned.

Calibermonkey wrote: ↑

Fri Jun 24, 2022 10:18 pm

Hello,

I have a bet placed on the Redbull salzburg match VS CSKA Sofia today on the Molliebet platform at Penta88. This match was abandoned in the 74th minute. Because the match was abandoned the bet should be void, however, in my molliebet account I can see the bet as Lost. I found the following in the terms of Penta88:

Soccer point 3:

If a referee declares a game abandoned for any reason, wagers will be void and stakes returned.

If I read it correctly the bet should be voided and not lost.

Order ID: 125751135

Can you please look into this? Thanks in advance.

Sportmarket wrote: ↑

Sat Jun 25, 2022 10:02 am

Calibermonkey wrote: ↑

Fri Jun 24, 2022 10:18 pm

Hello,

I have a bet placed on the Redbull salzburg match VS CSKA Sofia today on the Molliebet platform at Penta88. This match was abandoned in the 74th minute. Because the match was abandoned the bet should be void, however, in my molliebet account I can see the bet as Lost. I found the following in the terms of Penta88:

Soccer point 3:

If a referee declares a game abandoned for any reason, wagers will be void and stakes returned.

If I read it correctly the bet should be voided and not lost.

Order ID: 125751135

Can you please look into this? Thanks in advance.

Hello Caliber,

We can see that this bet is placed on Sportmarket! We are in touch with the partners and we are hoping that they will overturn the settlement in short time. Also, for swift replies, always make sure you send email to our Support Team (support@sportmarket.com) and they will assist you ASAP. You had luck I was around today and checked here...

Anyway, we will sort this!

Stay safe.
Sportmarket Team