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service down

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Re: service down

Mon Apr 23, 2018 10:58 am

Alfa1234 wrote:
alealeale wrote:
Alfa1234 wrote: It appears slow and I get the impression they turned off some markets to speed things up.
which markets are you referring to? I notice many odds are missing but this is an old issue.
some italian bookies odds come and go, like always...a chart like this:_____  ___ ____    ____
especially on saturday they really go insane, with all due respect.
I flag only 6-7 sports so maybe I don't be affected by markets missing
Hard to say exactly, some basketball etc does not appear to come up.
Hello,

We noticed you mentioned some missing markets and in order to assist you further it would be great if you could send us an email at contact@betonvalue.com with some specific examples.
Our Support team will make further investigations and get back to you as soon as possible.

Thank you,
The BetOnValue Team
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Re: service down

Sun May 06, 2018 5:58 pm

beware guys! pinnacle odds going crazy...I don't know if the problem is only for bov but football odds are wrong
edit: pinnacle side issue, no bov fault (for once)
Last edited by alealeale on Sun May 06, 2018 6:03 pm, edited 1 time in total.
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Re: service down

Wed May 09, 2018 10:58 am

!!!!!!!!attention!
all sbobet ah are wrong! It's been for two hours that they are matching soft -ah with sbobet -ah (and not sbobet +ah).
big mistakes can happen if you bet those events.
I've informed but nothing get fixed
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Re: service down

Thu May 10, 2018 7:42 am

Hello,

Indeed there were some issues for Pinnacle and Sbobet these days, but everything is back to normal.
If you spot any other errors, please send us an email to contact@betonvalue.com anytime.

Kind Regards,
The BetOnValue Team
alealeale
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Re: service down

Sat May 12, 2018 11:47 am

Beware of Sbobet odds! It's happening again, all the handicaps are inverted
Last edited by alealeale on Sat May 12, 2018 12:00 pm, edited 1 time in total.
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Re: service down

Mon May 14, 2018 7:57 am

alealeale wrote: Beware of Sbobet odds! It's happening again, all the handicaps are inverted
Hello,

Unfortunately we are  experiencing some problems with this bookmaker. Our relevant department is investigating and trying to solve them as soon as possible.

Kind Regards,
The BetOnValue Team
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Re: service down

Fri May 18, 2018 1:10 pm

today it's pinnacle turn, beware of wrong odds
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Re: service down

Mon May 21, 2018 10:27 am

alealeale wrote: today it's pinnacle turn, beware of wrong odds
Hello,

The issues with Pinnacle were solved since Friday.

Kind Regards,
The BetOnValue Team
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Re: service down

Mon May 21, 2018 1:05 pm

Hi! Last saturday there were some wrong odds on Pinnacle, I took one and skipped the others.
Probably it was a Pinnacle issue (beta version was working slow  etc.)...but in the meantime I had already informed the other guys to pay attention, then I went out and couldn't post: "everything's working good now!".
Sorry for this, I'm not interested in ruin your business  :)
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Re: service down

Tue May 22, 2018 12:16 pm

Hi again,

There's nothing to worry about, we just wanted to inform you all that everything was back to normal that weekend.
Thank you for your implication.

Kind Regards,
The BetOnValue Team
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Re: service down

Tue Jun 05, 2018 7:58 am

Hello! Is bov working bad today? Is anyone getting site crash very often this morning?
I can't understand if the problem is by my connection side or by their software.
Thanks
Last edited by alealeale on Tue Jun 05, 2018 8:00 am, edited 1 time in total.
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Re: service down

Tue Jun 05, 2018 9:01 am

alealeale wrote: Hello! Is bov working bad today? Is anyone getting site crash very often this morning?
I can't understand if the problem is by my connection side or by their software.
Thanks
Hello,

Thank you for getting in touch.
We didn't encounter any issue with our website this morning, can you please be more specific regarding what exactly happened?
Looking forward to your reply.

Kind Regards,

The BetOnValue Team 
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Re: service down

Tue Jun 05, 2018 9:14 am

see #21 please...now it's 11:12 and that match begins at 11:00 (i don't use live)
It seems it doesn't refresh properly
Attachments
Schermata 2018-06-05 alle 11.11.55.png
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Re: service down

Tue Jun 05, 2018 9:40 am

alealeale wrote: see #21 please...now it's 11:12 and that match begins at 11:00 (i don't use live)
It seems it doesn't refresh properly
He again,

Thank you for all the details provided. This is a starting time issue that may happen from time to time.
Our relevant team will investigate further this situation and solve it as soon as possible.
Also, for any issue you encounter or any question you might have, please send an email to contact@betonvalue.com and our Customer Support Team will take care further.

Kind Regards,
The BetOnValue Team
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Re: service down

Tue Jun 12, 2018 4:26 pm

A question to bov customers: do you have the same problem as me? Do some bookies disappear for a very long time and then are shown again? I'm using about 15 bookmakers and 4-5 of them are working this bad way. (You can see on betbrain.com if your bookies are present or missing). Bov technicians haven't been able to fix this issue since last year or even before, thanks.
I'm sorry to ask this question in public but it's the only way to compare my problems to yours.

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