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service down

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alealeale
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Re: service down

Wed Jun 13, 2018 4:04 pm

(i'm afraid that it's caused by italian sites themselves, difficult to fix by bov and the other services)
christianj
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Re: service down

Thu Jun 14, 2018 8:01 pm

also, all the corner kicks arbs between bet365 and pinnacle are all wrong.

can you fix please
BetOnValue
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Re: service down

Fri Jun 15, 2018 10:17 am

christianj wrote: also, all the corner kicks arbs between bet365 and pinnacle are all wrong.

can you fix please
Hello,

Thank you for getting in touch.
Please send an email to contact@betonvalue.com with all the details, an example of event and also specify if it was live or pre-match etc.
For a quick solution of the issues (whenever you encounter any), we kindly advise you to contact our Customer Support Team using this email address contact@betonvalue.com.

Kind Regards,
BetOnValue Crew
alealeale
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Re: service down

Tue Jun 19, 2018 4:37 pm

pinnacle odds are wrong!
i've informed you 2-3 hours ago through the site...you don't answer, you don't fix, you have removed pinnacle odds and then put them again (I took and did a mistake)...what a delusion
alealeale
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Re: service down

Tue Jun 19, 2018 4:44 pm

I think that at 4 pm during world cup assistance should be available...
Pinnacle odds are right on the other services...I wouldn't have posted my complain in public but you don't even answer to my email...what should I do to communicate with you during a tuesday afternoon?
(I'm not angry for the odds problem itself...errors can happen but for the quality of your assistance)
Last edited by alealeale on Tue Jun 19, 2018 5:03 pm, edited 1 time in total.
alealeale
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Re: service down

Tue Jun 19, 2018 7:39 pm

9.36 PM...still wrong odds (shame on me, second error trusting in bov)
no answer at all and this is not the weekend
thank you
alealeale
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Re: service down

Wed Jun 20, 2018 6:59 am

This morning everything's working perfectly...have you worked tonight? I really can't understand the difference between yesterday night and today at 7 am.
Thank you anyway but your yesterday behavior did worth a complaint.
Last edited by alealeale on Wed Jun 20, 2018 11:04 am, edited 1 time in total.
christianj
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Re: service down

Wed Jun 20, 2018 10:23 am

i think the service is overloaded with bookies, alot of wrong arbs and they stay open for very long.

Refreshing manually always is need for you to find something very real.

@ale try to check well before you bet especially on the live bet
alealeale
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Re: service down

Wed Jun 20, 2018 10:33 pm

christianj wrote: i think the service is overloaded with bookies, alot of wrong arbs and they stay open for very long.

Refreshing manually always is need for you to find something very real.

@ale try to check well before you bet especially on the live bet
Thank you Christian :) I don't bet live and I know very well bov service by now, have been their customer continuously since 2011 but we are in the middle of the seven-year itch  :D love and hate with them so this year I decided to find a lover (BB) spending more money to save my quiet.
alealeale
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Re: service down

Thu Jun 21, 2018 8:34 am

beware: pinnacle odds still wrong (at least on one case)
@bov crew: you aren't yet answering to my mail...what's happening? never happened before
Attachments
Schermata 2018-06-21 alle 10.29.38.png
Last edited by alealeale on Thu Jun 21, 2018 8:35 am, edited 1 time in total.
alealeale
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Re: service down

Thu Jun 21, 2018 11:27 am

now pinnacle is missing on world cup...incredible, really incredible...
BetOnValue
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Re: service down

Fri Jun 22, 2018 7:04 am

alealeale wrote: I think that at 4 pm during world cup assistance should be available...
Pinnacle odds are right on the other services...I wouldn't have posted my complain in public but you don't even answer to my email...what should I do to communicate with you during a tuesday afternoon?
(I'm not angry for the odds problem itself...errors can happen but for the quality of your assistance)
Hello,

Thank you for getting in touch and please accept our apologies for this late reply.
Indeed we are encountering issues with Pinnacle's odds and we had to remove them from our website. We are collaborating with the bookmaker to solve the problems in the shortest time possible.
Regarding your previous emails, sadly they landed in Spam and that’s why we replied with a delay.
Sorry for the inconvenience, but we are sure you know that we really reply to our users’ emails in good time.

Kind Regards,
The BetOnValue Team
BetOnValue
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Re: service down

Fri Jun 22, 2018 7:08 am

alealeale wrote: beware: pinnacle odds still wrong (at least on one case)
@bov crew: you aren't yet answering to my mail...what's happening? never happened before
Hello,

Again, sorry for the delay and that you thought we ignore your emails.
By mistake, they landed in the Spam folder. We always reply our users' emails, so don't hesitate to get in touch whenever you need.

Kind Regards,
The BetOnValue Team
BetOnValue
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Re: service down

Fri Jun 22, 2018 7:16 am

alealeale wrote: I think that at 4 pm during world cup assistance should be available...
Pinnacle odds are right on the other services...I wouldn't have posted my complain in public but you don't even answer to my email...what should I do to communicate with you during a tuesday afternoon?
(I'm not angry for the odds problem itself...errors can happen but for the quality of your assistance)
Hi again,

Please note that Pinnacle's odds may be correct indeed on other services, but we don't use the same data source. This situation is not a pleasant one for us either, we are really willing to show Pinnacle's odds again especially that World Cup is on.
Thank you for your patience and sorry again.

Kind Regards,
The BetOnValue Team
BetOnValue
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Re: service down

Fri Jun 22, 2018 7:29 am

christianj wrote: i think the service is overloaded with bookies, alot of wrong arbs and they stay open for very long.

Refreshing manually always is need for you to find something very real.

@ale try to check well before you bet especially on the live bet
Hello Christianj,

Thank you for getting in touch.
I depends on the subscription you have, if you are subscribed to the Silver one, don't forget it implies 3 minutes delay.
However if you encounter this kind of issues with the Gold product, please send an email to contact@betonvalue.com with all the details and the Customer Support team will assist you further.

Kind Regards,
The BetOnValue Team

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