Arbusers

After 4-6 years of playing there, I got into an unpleasant situation, it turns out the match that I played fell under suspicious betfair , and referring to them they don’t give me winnings, the question arises, why such a broker is needed, before that I lost on the exchange 10 -15,000 euros, I would like that these events also be canceled and returned to me the lost???
[#499557] Betfair Investigation
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Sportmarket Support




A customer support staff member has replied to your support request, #499557 with the following response:

Hello ,

You are receiving this email because you have traded on the match between Ararat Armenia vs. FC Lokomotiv Yerevan via Betfair. Since last week, there has been some discussion with Betfair about this match and the settlement for this event is still pending with Betfair.

For this reason we will have to deduct € 2,160 of winnings from your account until the settlement is finalised.

We are working closely with Betfair to resolve this as soon as possible and we will keep you posted on the progress.

If you happen to have any followup questions, please do let us know.

We are very sorry for the inconveniences caused.



Kind regards,

Ben
Sportmarket
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How is this Sportmarket froze your money?
They clearly said: "You are receiving this email because you have traded on the match between Ararat Armenia vs. FC Lokomotiv Yerevan via Betfair. Since last week, there has been some discussion with Betfair about this match and the settlement for this event is still pending with Betfair.

For this reason we will have to deduct € 2,160 of winnings from your account until the settlement is finalised.

We are working closely with Betfair to resolve this as soon as possible and we will keep you posted on the progress."

The reason for this delay is simple. If they have suspicion that match was fixed they will investigate it. Who there to blame? Its normal practice and nothing to be mad about. If they pay out then its good if not, then well you have accept that risk when betting on suspicious matches.

this is not acceptable, since before that I lost a lot of money on the exchange, and strangely enough no one wanted to conduct an investigation on these games

the funniest thing is that a week after this match I played as if there was nothing, I just noticed that betfair disappeared from my list of selected books, and no one told me anything, but as soon as I wanted to withdraw money, I immediately found a problem)
A customer support staff member has replied to your support request, #451294 with the following response:

Hello,

Kindly note that Betfair is removed from your Pro account as per the decision of our management until the situation with the previously mentioned match is resolved.

All the best,



Ollie
Sportmarket Customer Support

Hello Asterix!

Thank you for sharing your story here, sadly, we will not be able to comment any personal detail publicly. Everything has been communicated with you via email into much detail and if there is something additional that you would like to ask us, feel free to send us an email and we would be more than glad to give you a response.

I need money that disappeared from my account, not email ...

well man, I'm with Sportmarket since I started serious gambling and I can firmly say they are a ultra serious company. They wouldn't stole you a single euro. We are not talking about Premium trading and similars. And as I read from your description there is nothing you can blaime them. If the match went under investigation, this is not their fault, but on BF side and they've to wait for their response.
Ofc this is my opinion reading your story. And as the broker involved is SM, I'm sure it can't be different than this. We are talking about 2k euros...it's nothing for a leading company like them, c'mon. You've been just unlucky and wait for BF

ps: Title is also very unfair and reading the story it doesn't represent the truth. Admins should correct it

the truth is that in my account it was 2160 euros and now there is 0 where they who knows

asterix wrote: the truth is that in my account it was 2160 euros and now there is 0 where they who knows

Betfair apparently, temporarily, froze your funds. What do you expect? Sportmarket to pay you out of their own pockets?

I would like to

Lol. If singbet voids your bets, does you broker pay instead of them?  It’s exactly same thing. You can’t pretend nothing and you are simply talking s*it about a serious company

everyone is very serious, but when you ask for a withdrawal of funds not where you are making the deposit, they will unscrew you and say that they don’t accept any document, whatever it is, because they don’t accept it and that's it

Asterix, we would kindly ask you not to spread lies here given that your available balance has been paid out

on the account of lies, you certainly were in a hurry, an affordable balance due to a shortage of 2200 euros?

As said before, everything has been explained via email correspondence, if you feel something hasn't been explained in full, please do let us know and we will answer any question you might have.

We will not communicate this case via forums any further.