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Steps to settle a dispute

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freaked
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Steps to settle a dispute

Wed Dec 08, 2021 12:11 pm

Was there a thread here outlining the steps in order of which we should try to settle a dispute with a book?
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arbusers
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Re: Steps to settle a dispute

Wed Dec 08, 2021 1:18 pm

freaked wrote:
Wed Dec 08, 2021 12:11 pm
Was there a thread here outlining the steps in order of which we should try to settle a dispute with a book?
portal/how-to-take-legal-action-against-a-bookmaker/
freaked
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Re: Steps to settle a dispute

Thu Dec 09, 2021 12:43 pm

Thanks, is there a blueprint or a thread anywhere on how to handle when they are super slow with communication?

Documents were sent 3 weeks ago.
When I follow up they tell me to wait until the team can get around to it.
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arbusers
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Re: Steps to settle a dispute

Thu Dec 09, 2021 1:19 pm

freaked wrote:
Thu Dec 09, 2021 12:43 pm
Thanks, is there a blueprint or a thread anywhere on how to handle when they are super slow with communication?

Documents were sent 3 weeks ago.
When I follow up they tell me to wait until the team can get around to it.
You didn't present the case here, so I can only guess they implement the DDD (Delay, Discourage, Don't Inform) tactic which is very common and popular lately among bookmakers and payment processors.
I would jump directly to step#2 and I would keep the bookmaker informed about the steps you make.

Again, I can only guess, since I know nothing about your case.

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