Steps to settle a dispute
- freaked
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Steps to settle a dispute
Was there a thread here outlining the steps in order of which we should try to settle a dispute with a book?
- arbusers
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- freaked
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- Karma: 4
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Re: Steps to settle a dispute
Thanks, is there a blueprint or a thread anywhere on how to handle when they are super slow with communication?
Documents were sent 3 weeks ago.
When I follow up they tell me to wait until the team can get around to it.
Documents were sent 3 weeks ago.
When I follow up they tell me to wait until the team can get around to it.
- arbusers
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I would jump directly to step#2 and I would keep the bookmaker informed about the steps you make.
Again, I can only guess, since I know nothing about your case.
Re: Steps to settle a dispute
You didn't present the case here, so I can only guess they implement the DDD (Delay, Discourage, Don't Inform) tactic which is very common and popular lately among bookmakers and payment processors.
I would jump directly to step#2 and I would keep the bookmaker informed about the steps you make.
Again, I can only guess, since I know nothing about your case.