Arbusers

The DDD acronym stands for Delay, Discourage, Don’t Inform. It is a tactic implemented by bookmakers and processors when all their lines of defence are broken. It walks at the very edge of legality. In this post we will examine in depth this tactic and we will try to figure out ways to defend your self while staying within perfectly legal frames.

The DDD tactic is engaging players in a very long and disturbing process, where bookmakers are asking for all possible documents and proofs they could possibly imagine, as a part of their KYC and AML policies, while being extremely slow in processing them. Very often they reject these documents and proofs, based on poor and some times ridiculous justification. The client is requested again and again to resend the same copies, or new documents. The communication becomes very slow and it takes days, if not weeks and months, to reply in simple emails that usually should be replied within hours. This frustrates and discourages the client, especially when he requests a withdrawal from a bookmaker. In addition, this process comes with a cost as the verification (and any other act) for every document is not free of charge, not to mention the time loss. All communication with a bookmaker might be enriched with dramatic phrases, a typical sign of groundless accusation, that often can be described as bullying.
More importantly, when clients ask for the reasons of this behaviour, they receive generic answers, and in some times there are no answers at all as a policy of not informing or ‘’not enlightening’’ to use a phrase wide spread in these business.

This tactic is used against 2 types of players:
1. The legit players with an edge who will be winners in the long run. These are bookmaker’s worse clients as they are not participating at any profitability.
2. The non-legit players who are abusing situations in such a way, that can’t be caught and accused for what they do within the current legal frames.
Let us be crystal clear. We believe that every illegitimate betting action must be crashed, but at the same time we believe that legit players who play the game legally must not be in the meat grinder.

Bookmakers using the DDD tactic hope to discourage the clients so they will never use their services again, hoping to channel them to their competitors who will have to suffer the friction and spend the working hours required for cases like this.

So how can you defend your self?

1. First of all you need to correctly identify a DDD situation. When dramatic phrases are in place, when there are delays upon delays and when you are requested to send documents that are not accepted for ridiculous reasons, then most probably a DDD tactic is triggered against you.
2. Let the bookmaker know that you are a victim of a rogue process and you will not accept the role. You will take all legal steps needed to protect your rights.
3. Use any alternative dispute resolution (ADR) available in your case, depending on where the bookmaker is based.
4. Contact the regulatory authority by both phone and e-mail and present the situation backed by evidence, print screens, documents etc. Ask for the Point Of Contact that will handle the case. It is important to get the name of the manager that will handle the situation. Let the bookmaker know about the action you take.
5. If ADRs and regulatory authorities are weak and not willing to cooperate, contact the Ombudsman. Again, let the bookmaker know about the steps you take.
6. If claims are below €5000, hire a lawyer in your own country to start what is called ‘’The European Small Claims procedure’’. This is available for EU citizens only unfortunately. I am afraid this procedure is something unknown outside the EU. Again, let the bookmaker know.
7. Hire a lawyer in the country where the bookmaker is regulated. Obviously, you have to consider the risk/reward for this step, because the bookmaker will consider that also.
8. Maybe you could avoid all this by simply and kindly informing the bookmaker from the very beginning about the steps you are willing to take, if the case is not resolved within a logic time frame. That means that step #8 should be considered right after step #2. A rational bookmaker will think twice before engaging in a struggle like this.

It is really a pity to discuss about these things today, when most markets are considered to be mature, but unfortunately this discussion must take place. On the other hand, let's be realistic, some clients have gone too far abusing bookmakers and in response bookmakers have gone too far too abusing clients.

It might be relevant and helpful to read a detailed article about how to take legal action against a bookmaker.

I can now say with certainty that many Greek bookmakers are following the DDD tactic against smart bettors. Pamestoixima, Stoiximan and to a lesser extend Betshop are trying to discourage anyone who is smarter than their sleepy traders.
The commission responsible to regulate gambling in the country (EEEP) is clueless at best, or not willing to do its job properly.

neopas wrote: ↑

Thu Jun 08, 2023 2:12 pm

I can now say with certainty that many Greek bookmakers are following the DDD tactic against smart bettors. Pamestoixima, Stoiximan and to a lesser extend Betshop are trying to discourage anyone who is smarter than their sleepy traders.
The commission responsible to regulate gambling in the country (EEEP) is clueless at best, or not willing to do its job properly.

Bro don’t forget the king of DDD, FONBET! With 3 different accounts that I opened, they always give me the D! But I’m always patient because I know they are gonna give me the money in the end