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Update on Canbet slow payment

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jagas
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Re: Update on Canbet slow payment

Tue Dec 03, 2013 3:35 pm

this is they reply to me

Fully appreciate your frustration but any correspondence we have received from the company advises that they are making payments so at the moment there is no issue regarding not paying customers.



We have received one advisory from a customer who advises that they refused him payment for a reason and we have received a number back acknowledging that they have now been paid so at the moment it would appear that a minority are affected by non-payment.  Until such time you are refused we cannot really adjudicate on your complaint.



As I advised we have no statutory powers and it is only really the Gambling Commission who can look into this issue at the moment.



Regards



Danny Cracknell

Adjudication Manager

IBAS
jagas
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Re: Update on Canbet slow payment

Sat Dec 07, 2013 7:40 am

this can bet people are really very very wise, after close to 9 weeks of my withdrawal i woke up now and decided to check my account withdrawal statues, while my money is still in my account, i have not pending withdrawal.
very funny guys, now i have to withdrawal agaain and risk another weeks of pendng withdrawal.
Kalf1992
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Re: Update on Canbet slow payment

Wed Dec 11, 2013 10:55 am

Had this mail this morning

"Please be advised that your withdrawal request will be processed and paid over the next week.

Over the past two months, as you are well aware, Canbet Sports Bookmakers UK Ltd has experienced immense difficulties in making payments to our customers. As our customer service department has reported, this has been the result of an IT error that had been triggered through bonus bets and free deposit match up bonuses.

Like many companies within the online industry, some components of the IT software are controlled by a third party and integrated into the main IT platform. At Canbet this has been the case with our financial software program for many years. This third party IT program accepts deposits and issues withdrawals; it calculates all financial transactions including bonuses. Recently it was discovered that this system was not recognising all the rules associated with deposit match up bonuses, thus many customers were unduly qualifying for their bonuses. This resulted in management having to undergo a complete overhaul of the third party IT system, including a financial forensic audit, whereby we had to first identify the issues, find out how far back the issue went, identify every customer and each of their bets and then assess if the customer qualified for their bonus or not. Unfortunately, all of this has taken time to complete.

Whilst we appreciate that this delay in payment processing has caused unnecessary angst amongst our customers, we were left with no alternative other than to resolve this problem and ensure that everyone who has made a withdrawal request was eligible to withdraw their money and paid the correct amount. During this period, once our customer service and finance department were satisfied that the customer was eligible or not to withdraw their funds, they have either been paid or notified as to why they were not eligible due to not satisfying the bonus requirements.

Over the next week, our customer clearance procedures will once again be automated which will result in customers being paid in an expedient manner, thus clearing the backlog of withdrawal requests. Going forward, we will be upgrading our whole financial platform to ensure that we don't have a repeat of this in the future.

I would like to thank both the UK Gambling Commission and IBAS for their support and assistance during this period and look forward to our customers once again enjoying the benefits of one of the world's oldest online sports books.

On behalf of the team at Canbet, I do offer our sincere apologies for any inconvenience that this temporary issue has caused you.



Yours Sincerely



Executive Director "

Hopefully I finally get paid this week
bmaxim
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Re: Update on Canbet slow payment

Wed Dec 18, 2013 11:14 am

[quote="Kalf1992"]
Had this mail this morning

"Please be advised that your withdrawal request will be processed and paid over the next week.


I received the same email last week but have not been paid yet...
rapsternapster
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Re: Update on Canbet slow payment

Wed Dec 18, 2013 3:38 pm

I received it too. And still waiting payment!
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Re: Update on Canbet slow payment

Fri Dec 20, 2013 1:54 pm

rapsternapster wrote: I received it too. And still waiting payment!
i have been waitting 45days for 250e............
sikok68
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Re: Update on Canbet slow payment

Mon Dec 23, 2013 9:27 am

was canbet new years cadeau!!! 250e received today morning!!ole!!!
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arbusers
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Re: Update on Canbet slow payment

Mon Dec 23, 2013 1:50 pm

My initial estimation was correct.
They will pay everyone.
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Re: Update on Canbet slow payment

Mon Dec 23, 2013 2:04 pm

they just paying "microwithdrawals" no offense. I'm waiting ~4k euro since 6 october, they are paying that small amounts  probably to show that they are still in bussness we will get paid the rest but we have to wait until easter perhaps....
Last edited by raizzak on Mon Dec 23, 2013 2:52 pm, edited 1 time in total.
Don't speak for something you have no clue.
sikok68
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Re: Update on Canbet slow payment

Mon Dec 23, 2013 9:36 pm

raizzak wrote: they just paying "microwithdrawals" no offense. I'm waiting ~4k euro since 6 october, they are paying that small amounts  probably to show that they are still in bussness we will get paid the rest but we have to wait until easter perhaps....
i am afraid you are right,,,my friend still waits for 2200e,,,,
jagas
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Re: Update on Canbet slow payment

Tue Dec 24, 2013 4:35 pm

i am waiting for my 422 pounds
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Re: Update on Canbet slow payment

Thu Dec 26, 2013 5:49 pm

SticyBandit wrote: I deposited 500+ euros on my Canbet account using Skrill and money hasn't been transferred. I don't think that this is some technical problem. Did you have similar case?  :(
They manage to solve this problem, but now there is problem with withdrawing...  ::)
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arbusers
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Re: Update on Canbet slow payment

Thu Dec 26, 2013 6:21 pm

Raizzak and sikok68 raised an issue here.
It is a shame that canbet is paying small balances while delaying bigger players.
I believe that eventually all players will be paid, but this is a poor tactic from their side trying to shut as more mouths as they can, with the lowest possible cost.
sikok68
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Re: Update on Canbet slow payment

Sat Dec 28, 2013 7:33 pm

Arbusers wrote: Raizzak and sikok68 raised an issue here.
It is a shame that canbet is paying small balances while delaying bigger players.
I believe that eventually all players will be paid, but this is a poor tactic from their side trying to shut as more mouths as they can, with the lowest possible cost.
maybe they are monitoting Greece govs last 3 years!!!!!,,
they also do the same, with Greek people....
" trying to shut as more mouths as they can, with the lowest possible cost."....................................
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Re: Update on Canbet slow payment

Tue Dec 31, 2013 11:19 am

"Canbet will temporarily cease taking any further bets or deposits, effective from 31 December 2013, due to an ongoing system malfunction affecting client withdrawals and deposits. Please note that any unsettled bets will be honoured once the result is known.

The previous software fix has not rectified the current problem to the satisfaction of management and as a result this has lead to management taking this decision to temporarily cease trading until we can integrate a final technical solution, (which we are currently working on). The UK Gambling Commission has been notified of this decision.

Canbet apologise for the delayed payment issue and fully understand your frustration. Canbet has informed the UK Gambling Commission and we have assured them that ALL customer payments will continue to be paid as previously notified.

As part of our current software upgrade, the company are launching a new state of the art sportsbook and a mobile betting platform in the coming weeks.

Again Canbet apologises for the delay in payments and we will keep you posted with updates on our technical progress, which we are working around the clock to resolve.


Yours Sincerely

The Canbet Management Team "

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