Matchbook not taking best odds available

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TripleX
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Matchbook not taking best odds available
« on: July 06, 2014, 05:45:20 PM »

I was placing a bet on Djokovic - Federer today, backing Djokovic.
I put a bet on the slip while the odds were 1,5. But I don't place the bet yet.
I watch the odds are moving to 1,7 and then I place the bet. However my bet is matched at 1,5, no matter that the odds are still 1,7.
So the best available odds were not taken. Since this happened every single time I bet so far, I contact customer support to ask about this.
The guy checks it with their technicians and tells me they will contact me back about this.
Does this happens to you guys too?
 
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TripleX
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Re: Matchbook not taking best odds available
« Reply #1 on: July 06, 2014, 06:26:10 PM »

So believe it or not, they've corrected the odds to 1,7 which were the odds at the time when I placed the bet. They still didn't send the email, so maybe an explanation with a bit more details is probably coming.
Like I said, this is not the first time this happened, and I'm negatively affected by this, but not by much, since I only placed about 10 bets on Matchbook so far.
I'm still very interested to find out if any of you guys had similar problems.
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cristi13
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Re: Matchbook not taking best odds available
« Reply #2 on: July 06, 2014, 08:36:38 PM »

I used Matchbook quite a bit and haven't noticed this. I made a test right now placing a small bet at a price lower than the market, and it got accepted at the highest odds. The thing is it shows the wrong price when it gets accepted but if you check history you'll see the real price, so your bet was probably accepted at 1.7 from the beginning.
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TripleX
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Re: Matchbook not taking best odds available
« Reply #3 on: July 06, 2014, 09:30:33 PM »

Interesting, could be. Let's see if they say the same thing in the email.
Thanks for the info, though.
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TripleX
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Re: Matchbook not taking best odds available
« Reply #4 on: January 16, 2015, 04:21:57 AM »

Dear all,
not want to bring this out of the dead, but it happened again.
I placed a LAY live bet on tennis today when the odds were 1,60, and it took 1,90, what was written in my slip, and not the  market price.
Unbelievable. I wrote them an e-mail, will see what they will answer.
It's either a bug in the software, or they are doing it deliberately and making money aka stealing from their clients.
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Arbusers
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Re: Matchbook not taking best odds available
« Reply #5 on: January 16, 2015, 10:54:03 AM »

What was the price in the rest of the market?
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