18bet have stolen 25000 of my account

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jemaga1976
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jemaga1976

18bet have stolen 25000 of my account
« on: August 19, 2014, 08:19:59 AM »

I opened a account in 18bet the last 13 of august. I sent all my documents for verify my account (National document, copy of credit card and proof of adrees) and they say me my account was verified.After they say me the account was verified i deposited 1500 euros and i lost all the money.The next day, 14 of august i deposited 1300 euros more and i played live casino and live bets....I won 25000 euros. The day 15 of august i ordered several withdrawal and they don´t process them (always sid they need more time). Sunday they rejected a withdrawal for bank transfer, because they say the clause 4 of Terms and Conditions don´t let more than 10000 eur withdrawal in a week). After i ordered a withdrawl for 10000 euros.This morning they close my account and after i contact with them, they say me:"Dear Jesus,We are reaching you to inform you that our Anti-Fraud Department has closed your account due to duplicated accounts policy. According to the General Terms & Conditions: “ Your Account must be registered on Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), E-mail address, or any environment where computers are shared (e.g. schools, workplaces, public libraries etc.), computer (or other access device), and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be "Duplicate Accounts". We may close any Duplicate Account”.We may, at our entire discretion, void all winnings and refund all deposits (less amount in respect of void winnings and transaction fees) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amount to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account).Note that your first credit card deposit will be returned to you via bank transfer and all next credit cards deposits have been cancelled.Yours,18bet Team"I have writen asking for the duplicate account and don´t answer me....They are a scammers¡¡¡¡ What can I do?
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Arbusers
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Re: 18bet have stolen 25000 of my account
« Reply #1 on: August 19, 2014, 08:22:28 AM »

This is the 2nd thread you are copying and pasting the same thing. I suggest you dont over do.
I asked you if your account was aginst any of their clauses. Was it your one and only account?
Also, I pmed you an e-mail of an 18bet manager that was here some time ago. You might contact him as well. Keep us posted with your situation.
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jemaga1976
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Re: 18bet have stolen 25000 of my account
« Reply #2 on: August 19, 2014, 08:28:58 AM »

Excuse me. My english is not too good. I have wroten a message and i copy i several especilaited webs....
i don´t remember open other account (i have answered about the other account and don´t say me notghing). i am going to write the manager you say....
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jemaga1976
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Re: 18bet have stolen 25000 of my account
« Reply #3 on: August 19, 2014, 08:35:04 AM »

Department: 18BETLIVECHAT
Full Name: JESUS MARTINEZ
Email: JEMAGA1976@GMAIL.COM
Your Question: account jemaga1976
Staff: Alex Q.
07:55 Your Question: account jemaga1976
07:55 Please wait, an operator will be with you shortly.
07:55 You are now chatting with Alex Q. - 18BETLIVECHAT
07:56 Alex Q.: Hello, how may I help?
07:56 JESUS MARTINEZ: my account is jemaga1976
07:56 JESUS MARTINEZ: you close my account yesterday and stole 25000 eur of my account
07:56 JESUS MARTINEZ: you say me my account is duplicated
07:57 JESUS MARTINEZ: but don´t say when? What other account? Any deposit in the other account?
07:58 Alex Q.: All information regarding your case has been sent to you by mail.
07:58 JESUS MARTINEZ: no
07:58 JESUS MARTINEZ: only you say my account is closed
07:58 JESUS MARTINEZ: but nothing whin was the other account
07:59 JESUS MARTINEZ: any proof
08:01 Alex Q.: To come to this final decision, we have reviewed your account with enough scrutiny.
08:03 JESUS MARTINEZ: which was the other account?
08:06 Alex Q.: We cannot disclose that information.
08:07 JESUS MARTINEZ: why? you steal me 25000 euros and can not say me why close my account?
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Arbusers
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Re: 18bet have stolen 25000 of my account
« Reply #4 on: August 19, 2014, 08:39:06 AM »

You should also speak to SBR. They take good action for this kind of situations.
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jemaga1976
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jemaga1976

Re: 18bet have stolen 25000 of my account
« Reply #5 on: August 19, 2014, 08:48:32 AM »

yesterday i write a complaint in SBR...i am waiting. Take they a long in answer? Thank you
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Arbusers
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Re: 18bet have stolen 25000 of my account
« Reply #6 on: August 19, 2014, 08:50:37 AM »

yesterday i write a complaint in SBR...i am waiting. Take they a long in answer? Thank you

As far as I know they are slow in replying but the thing is that they do a good job.
BTW, If your account was opened via an agent, i.e. PremiumTradings, you wouldnt have this kind of issues.
Thanks.
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jemaga1976
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jemaga1976

Re: 18bet have stolen 25000 of my account
« Reply #7 on: August 19, 2014, 08:55:27 AM »

i don´t know the service PremiumTradings...too later for me¡¡¡ i will wait¡¡¡
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jemaga1976
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jemaga1976

Re: 18bet have stolen 25000 of my account
« Reply #8 on: August 19, 2014, 08:58:29 AM »

i have wrote too to licenses@emoore.com. They are the service of licenses of Antille: Bellona N.V. (License 8048/JAZ2010-010)

http://www.gaminglicences.com/pages/validate.php?lid=8048-B1508477

will they be useful?
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vinciguerra
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Re: 18bet have stolen 25000 of my account
« Reply #9 on: August 19, 2014, 09:44:41 AM »

i don´t remember open other account (i have answered about the other account and don´t say me notghing).

you don't remember?  18bet has not been around that long, it's difficult for me to imagine you really don't remember.
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jemaga1976
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jemaga1976

Re: 18bet have stolen 25000 of my account
« Reply #10 on: August 19, 2014, 10:08:36 AM »

I have opened account in a lot of betbookie....i think in all of them. i think i not opened other account. us any case i sent al the fisrt all my documents (with national document with photo) for they confirm me my account is ok for withdrawal. They say my accounts was verified and ok for withdrawal....after i deposited 2800 euros.
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Arbusers
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Re: 18bet have stolen 25000 of my account
« Reply #11 on: August 19, 2014, 10:25:04 AM »

Well, I believe you should start remembering things before building your case.
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jemaga1976
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Re: 18bet have stolen 25000 of my account
« Reply #12 on: August 19, 2014, 10:34:12 AM »

I think not open other account. But in the hypothetical case i opened other account, i never played and never deposited, and they say me my account is verified with all documents, ID document, proof of address and copy of credit card. And when i ask about the hipothetical other account, they don´t say me nothing (no ID, no time of open, no deposit).
All it´s a excuse for not pay the winnings. They tried previously rejected my withdrawal for several reasons.

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Arbusers
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Re: 18bet have stolen 25000 of my account
« Reply #13 on: August 19, 2014, 11:08:55 AM »

We are mostly with the players here in arbusers, because we are all players more or less.
A verified account is not a promisse that you will get paid if you act against their T&Cs. However, you are right when you say that 18bet should give you more details of the other account. If both accounts belong to you, then all details should be revealed.
On the other hand, I believe that 18bet will not give you this info because they might say that the other account used the same PC, IP or whatever, but it doesnt belong to you.
SBR looks the best way so far.
As for the authorities giving the licence, I know better jokes than this.
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jemaga1976
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jemaga1976

Re: 18bet have stolen 25000 of my account
« Reply #14 on: August 19, 2014, 11:21:53 AM »

I insist, don´t remember have  opened other account but if I signed up other time, don´t use the other account never (not deposit, not play, not bonus, ANY ACTIVITY).
For that, before to deposit, i asked them, with all my documents if my account was ok...They said all it´s ok¡¡¡¡ And now reject all my 25000 eur of winnings. If i was lost a my money of the account, they had not close my account and they have my 2800 eur of deposit...
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