Hi, first of all I am an arber. Not a big one, but still I am in this field over 4 years now. Last Friday an email from Skrill received, inform me that 2495.00 Euro send to Bellona (email@example.com
). Funny thing, I don't have Premium Tradings account. I did not ever register to this service. I ,of course, do not sent this money. I read this email less than an hour after it came to my email.
Immediately I sent email to Skrill support and I also fill their in site messaging support system with my concern that somebody hacked my account and sent this money. I try to reach them at the phone the same time but they didn t answer.After that I sent email to Premium Tradings and also chat with them, still the same day, about 1,5 hour after the transfer. They ask me a screenshot and told me that they will investigating the issue
I sent 3-4 more emails to Skrill, Saturday and Sunday and still nobody reply to me. Skrill did not answer me anything all the weekend.
Monday, Skrill reply to my emails and ask me to change email and password to my account, ID and address proof.They sent me to fill a disputed transaction form!I did this the same day!
After all, today(6 days after the incident) I receive this email from both Skrill and Premium Tradings:
We are reaching you reading your case of unauthorized deposit form your Skrill account.
We have been in touch with Skrill and we were informed that your Skrill account has been hacked.
Therefore we are refunding the available funds left in the betting account to your new Skrill account, as provided to us by Skrill anti-fraud team.
The total amount of 860.20 EUR was sent to your Skrill.
Apologies for any inconvenience caused.
Just lost 1635