Unless Bet365 have given you any specific valid reason as to why they haven't yet made whatever decision it is that they need to make after you have given them all of the information that they've requested, 7 days and counting without the issue being resolved simply is nowhere near good enough from Bet365.highroll wrote: Since June i lost about 60k at bet365 from inplay markets, mainly corner and goal markets (last year profits at bet365 were about 40k, more than 200k on the last 6 years betting mainly on the asian markets offered or inplay at bet365 although my yield is less than 2%). Suddenly one month ago the suspended my account to ask me about 'Responsible Gambling'. Answered a stupid questionnaire, talked to them over the phone and after the procedure was over, they freezed my account again to ask me personal information about my annual income, value of my houses etc and on the last 7 days (after i answered all their questions) my account still remains freezed waiting for their decision (that was going to take about 24hours). Uffff
You need to get on the phone to Bet365, tell them that you refuse to get off the phone to them until the issue is sorted, demand to speak to a manager, demand that the issue is sorted out immediately and stop letting them fob you off.