Arbusers

How can I ask them if I can't communicate with them? .... but Christ, this is not how the software works, it's that they haven't even activated the subscription I paid for and they don't even answer me anything about it. I'm furious

Yes, your situation is very frustrating. I'm afraid they will be in touch with you not before monday...
It seems nobody is working these days into their office.

pkpunter wrote: ↑

Fri Jan 20, 2023 3:40 pm

How can I ask them if I can't communicate with them? .... but Christ, this is not how the software works, it's that they haven't even activated the subscription I paid for and they don't even answer me anything about it. I'm furious

unfortunately I give you one more bad new: on friday they completely go off and come back on mondays telling you "oh sorry sir".
Embarassing and frustrating, I know, you can't imagine how many weekends the software has been blocked and they did nothing to fix it. They have so big potential in their hands and they even can't understand

I didn't have the satisfaction of a reply to my emails but at least my subscription was activated,

just for transparency,

I don't know if I have to thank Mr Arbuser or if they did it themselves ...

pkpunter wrote: ↑

Fri Jan 20, 2023 9:09 pm

I don't know if I have to thank Mr Arbuser or if they did it themselves ...

We didn't do anything from our side since you never asked, but they might read the forum.

Once again graphs are not working. I sent them a mail this morning to report it and not even an answer

you are offline , right ?

No, it's working...

yes my problem, sorry..

Hi guys, are odd graphs working for you? For me they are off since 2 days more or less

Camma23 wrote: ↑

Fri Mar 24, 2023 10:19 am

Hi guys, are odd graphs working for you? For me they are off since 2 days more or less

Nope. They MUST fix it before Saturday rush hour.

Now it works again

Problem of the day:

Subscription expired 4 days ago, nobody answer via mail.
Impossible to pay with credit card on my own

Camma23 wrote: ↑

Tue Mar 28, 2023 8:34 am

Impossible to pay with credit card on my own

One of the most peculiar challenges is to convince BOV to take your money. Over the years I have been redirected from a regular credit card payment through neteller wallet, some crypto payment method as far as I recall, a bank transfer (they actually answered me by mail on a Saturday back in 2018 and let me in by showing the transfer receipt). Right now, it is none of the above as, of course, they must keep re-inventing themselves. Skrill is the new black!

Oh, and if it keeps failing: Try to change your birthday from European DD/MM/YYYY to the American MM/DD/YYYY. Been through that as well.

I informed BOV about your efforts to... pay them. Still no answer to me as well.