BetOnValue - User support and feedback
- ADM-BetOnValue
- Gaining experience
- Karma: 5
Post
Re: Delay, error, lots of problems here
Hello guys,
We received today two notifications from our users regarding problems with the website, connection problems. Our monitoring applications are showing us that everything is up and running and there have been no problems on the servers. Based on the stats we have, during the entire day, there have been two situations when the servers response time was higher than a second.
We also tried to replicate the problems using multiple IP's and all the servers are working fine. Also, our stats are showing us that today we had over 300 unique paying subscribers logged in.
If you are encountering connection problems, please help us with a screenshot via our support e-mail so we could investigate it better. Also, if you are from Italy we also suggest loading the domain www.probetonvalue.com .
We received today two notifications from our users regarding problems with the website, connection problems. Our monitoring applications are showing us that everything is up and running and there have been no problems on the servers. Based on the stats we have, during the entire day, there have been two situations when the servers response time was higher than a second.
We also tried to replicate the problems using multiple IP's and all the servers are working fine. Also, our stats are showing us that today we had over 300 unique paying subscribers logged in.
If you are encountering connection problems, please help us with a screenshot via our support e-mail so we could investigate it better. Also, if you are from Italy we also suggest loading the domain www.probetonvalue.com .
- ADM-BetOnValue
- Gaining experience
- Karma: 5
Post
Re: Delay, error, lots of problems here
Can you please help us with a few more details regarding the issues you encountered?
Info such as error type / your ip / your browser will be really helpful.
Also if you could send us all the details via e-mail - contact@betonvalue.com will really appreciate
Info such as error type / your ip / your browser will be really helpful.
Also if you could send us all the details via e-mail - contact@betonvalue.com will really appreciate
- galt88
- Gaining experience
- Karma: 0
Post
Re: Delay, error, lots of problems here
are you scanning Efbet for live section or only pre match?
- bmaxim
- Gaining experience
- Karma: 3
Post
Re: Delay, error, lots of problems here
hello,
as reported by user alealeale the issue has been fixed also for me after 1 hour and half (more or less).
Initially I was able to access to surebet service but odds were not refreshed and I was not able to remove expired odds, after few minutes the service was unavailable with the error I reported in my yesterday post.
I'm from Italy and I has the issue both using www.betonvalue.com or alternative link www.probetonvalue.com (I also cleared chache and cookies).
Today seems everything is fine (so far)
as reported by user alealeale the issue has been fixed also for me after 1 hour and half (more or less).
Initially I was able to access to surebet service but odds were not refreshed and I was not able to remove expired odds, after few minutes the service was unavailable with the error I reported in my yesterday post.
I'm from Italy and I has the issue both using www.betonvalue.com or alternative link www.probetonvalue.com (I also cleared chache and cookies).
Today seems everything is fine (so far)
- ADM-BetOnValue
- Gaining experience
- Karma: 5
Post
Re: Delay, error, lots of problems here
Hello guys, we want to inform you that by the end of this day we will enable four new bookmakers in BetOnValue.
LetsBet24
TotoGaming
Betano.de
ArcaneBet
Till the end of the year we will try to add back the top bookies which have been requested by you after we made the survey:
WilliamHill.it
BetOnline
ComeOn
HKJC
BetDaq
TonyBet
Smarkets
GoldBet
Bet777
MyBet
LetsBet24
TotoGaming
Betano.de
ArcaneBet
Till the end of the year we will try to add back the top bookies which have been requested by you after we made the survey:
WilliamHill.it
BetOnline
ComeOn
HKJC
BetDaq
TonyBet
Smarkets
GoldBet
Bet777
MyBet
- thenewguy
- Gaining experience
- Karma: 4
- galt88
- Gaining experience
- Karma: 0
Post
Re: Delay, error, lots of problems here
ADM-BetOnValue wrote: Hello guys, we want to inform you that by the end of this day we will enable four new bookmakers in BetOnValue.
LetsBet24
TotoGaming
Betano.de
ArcaneBet
Till the end of the year we will try to add back the top bookies which have been requested by you after we made the survey:
WilliamHill.it
BetOnline
ComeOn
HKJC
BetDaq
TonyBet
Smarkets
GoldBet
Bet777
MyBet
Last edited by galt88 on Thu Nov 07, 2019 3:12 pm, edited 1 time in total.
- bmaxim
- Gaining experience
- Karma: 3
Post
Re: Delay, error, lots of problems here
Hi,
service is not working for me since one hours.
I's only me or someone else is facing issues ?
Thanks
504 Gateway Time-out
The server didn't respond in time.
service is not working for me since one hours.
I's only me or someone else is facing issues ?
Thanks
504 Gateway Time-out
The server didn't respond in time.
- ADM-BetOnValue
- Gaining experience
- Karma: 5
Post
Re: Delay, error, lots of problems here
Hello, we have a one to one replica of Bet365 Live Odds and Pre Live Odds available on our website since August for the premium subscribers.thenewguy wrote: Without bet365 you are a big joke.
- Kart
- Gaining experience
- Karma: 1
Post
Re: Delay, error, lots of problems here
I wanted to buy a subscription, When I tried to deposit money it gives me a error.
I'm from Singapore, I used DBS bank for the deposit. It works well with betburger.
The actual error message was " We apologize,But the payment provider has declined to process due to technical error, Please try later or contact your payment solution provider for further assistance. Error code:21298
The card works I tried it with different merchants.
Very nice and simplistic alert service would love to try it.
I'm from Singapore, I used DBS bank for the deposit. It works well with betburger.
The actual error message was " We apologize,But the payment provider has declined to process due to technical error, Please try later or contact your payment solution provider for further assistance. Error code:21298
The card works I tried it with different merchants.
Very nice and simplistic alert service would love to try it.
Last edited by Kart on Fri Jan 31, 2020 1:53 am, edited 1 time in total.
- yodrums69
- Gaining experience
- Karma: 2
Post
Re: Delay, error, lots of problems here
Hi,
It s incredible....the BOV surebet tools was perfect for 1 month but now all arbs with 1xbet and 22bet are unplayable....delay....delay....i ve checked more an hundred odds and delay....delay...have you got a solution or i ve to change it?
It s incredible....the BOV surebet tools was perfect for 1 month but now all arbs with 1xbet and 22bet are unplayable....delay....delay....i ve checked more an hundred odds and delay....delay...have you got a solution or i ve to change it?
- yodrums69
- Gaining experience
- Karma: 2
Post
In fact 1xbet apply an "odds discount" on my account since they have limited my account! for example : BOV is detecting a 1.81 on 1xbet....i chek it unconnected....it s ok....connected....1.518 !!!
22bet apply this method ("odds discount") even before i v made any bet because 1xbet and 22bet use the same platform !
Re: Delay, error, lots of problems here
I ve an [glow=red,2,300]important[/glow] notification about my last message!yodrums69 wrote: Hi,
It s incredible....the BOV surebet tools was perfect for 1 month but now all arbs with 1xbet and 22bet are unplayable....delay....delay....i ve checked more an hundred odds and delay....delay...have you got a solution or i ve to change it?
In fact 1xbet apply an "odds discount" on my account since they have limited my account! for example : BOV is detecting a 1.81 on 1xbet....i chek it unconnected....it s ok....connected....1.518 !!!
22bet apply this method ("odds discount") even before i v made any bet because 1xbet and 22bet use the same platform !
- arbusers
- Administrator
- Contact:
- Karma: 628
Post
Re: Delay, error, lots of problems here
As I see it, you receive dual lines from 1xbet. I m afraid BetOnValue cant help you with that. Or is there something I don't understand?
- yodrums69
- Gaining experience
- Karma: 2
Post
Re: Delay, error, lots of problems here
Hi,
It s incredible....the BOV surebet tools was perfect for 1 month but now all arbs with 1xbet and 22bet are unplayable....delay....delay....i ve checked more an hundred odds and delay....delay...have you got a solution or i ve to change it?
[/quote]
I ve an [glow=red,2,300]important[/glow] notification about my last message!
In fact 1xbet apply an "odds discount" on my account since they have limited my account! for example : BOV is detecting a 1.81 on 1xbet....i chek it unconnected....it s ok....connected....1.518 !!!
22bet apply this method ("odds discount") even before i v made any bet because 1xbet and 22bet use the same platform !
[/quote]
It s incredible....the BOV surebet tools was perfect for 1 month but now all arbs with 1xbet and 22bet are unplayable....delay....delay....i ve checked more an hundred odds and delay....delay...have you got a solution or i ve to change it?
[/quote]
I ve an [glow=red,2,300]important[/glow] notification about my last message!
In fact 1xbet apply an "odds discount" on my account since they have limited my account! for example : BOV is detecting a 1.81 on 1xbet....i chek it unconnected....it s ok....connected....1.518 !!!
22bet apply this method ("odds discount") even before i v made any bet because 1xbet and 22bet use the same platform !
[/quote]