Bet365 is the best bookie in the world in respect of their platform user interface and the betting amounts they offer. One of their advantages over the competitors is that they do not block and limit users very aggressively. Even though this is true, sometimes they indeed block an account completely and the user can not access it.
When Bet365 blocks an account, the user must contact their customer service team immediately via email, phone or live chat. In my opinion, the best approach is to use the phone because it is much faster to unlock your locked account or at least get your locked funds back. Bet365 can block an account for many reasons which they will never say in public. It is also possible that Bet365 blocks your account as a result of a mistake.
If bet365 blocks your account, it is possible that you must follow a specific process in order to access your funds. They will ask you to send them a selfie photo with your ID card next to your face. Next, they will send you again their postal letter with the verification code. Last but not least, they will probably ask you to send them some other documents.
You must have in mind that in order to unlock a bet365 blocked betting account, you must wait a lot of days. This process needs to be done by their risk department and it is a time consuming one. A Bet365 blocked account is basically useless forever. Pretty much similar to an account closed. No sharp action, no matched betting, no free bets, no round numbers. Even though you will get access to your funds after several weeks (probably months), your Bet365 account will never be restored. So, you must be very careful to not do stuff with your bet365 account that will trigger a potential block (i.e consecutive failed login attempts, loss of personal details use of VPN, etc), especially if you are a new customer. Bet365 blocked account is the last defence mechanism they will use to prevent abusive actions from a user to their betting platform.
Bet365 locked account
- Srdjan990
- Gaining experience
- Karma: 4
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Bet365 locked account
I want to present my situation here, since there has been a year now, that I am trying to unlock my account,
or at least get my money back.
on 02.02.2018 my account was locked by bet365. I made first contact with the costumer service, and they
told me to send an "alternative ID photos, and a selfie with it", and to wait up to 28 days for a PVC.
I did what they asked for, sent them photos and waited around 30 working days, but no PVC.
Than I contacted them and asked for a new PVC, bcs their answer was that they SENT the PVC on 02.02.2018
So, 12 months has been passed and no PVC EVER came to my adress. I contacted them every month and the answers
were the same .. "wait for 28 working days and it should come!"
I am wondering if anyone else has the same situation here, or if there is another way for me to get my money back.
Thanks in advance.
or at least get my money back.
on 02.02.2018 my account was locked by bet365. I made first contact with the costumer service, and they
told me to send an "alternative ID photos, and a selfie with it", and to wait up to 28 days for a PVC.
I did what they asked for, sent them photos and waited around 30 working days, but no PVC.
Than I contacted them and asked for a new PVC, bcs their answer was that they SENT the PVC on 02.02.2018
So, 12 months has been passed and no PVC EVER came to my adress. I contacted them every month and the answers
were the same .. "wait for 28 working days and it should come!"
I am wondering if anyone else has the same situation here, or if there is another way for me to get my money back.
Thanks in advance.
- kapetan1122
- To become a Pro
- Karma: 43
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Re: Bet365 locked account
Judging from your name you are from one of ex-yugoslavia country and the fact is that they ll not send you any PVC,ask them for another way of acc verificatuion.
- Srdjan990
- Gaining experience
- Karma: 4
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Re: Bet365 locked account
Yes I'm from Bosnia, the thing is that I've already asked for other ways and apparently there is no other way (says costumer service).
kapetan1122 - Did you had similar situation with them, or experience with "other ways" ?
kapetan1122 - Did you had similar situation with them, or experience with "other ways" ?
- alealeale
- Totally Pro
- Karma: 45
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Re: Bet365 locked account
It happened the same to me last year, account locked, same extra documents request and big delay on pvc delivery. I called them to ask another pvc, they told me to keep waiting for the first one but I didn't receive. After some chat and calls they finally sent another one and, this time, I got it to my address. Then, money sent back and account closed. You have to keep call them and tell that simply it was lost.
- Srdjan990
- Gaining experience
- Karma: 4
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Re: Bet365 locked account
alealeale- I did exactly the same as You did. But after a year, still no PVC. Thats the reason I am looking for another way here.
- Kokos, CFA
- Gaining experience
- Karma: 5
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Re: Bet365 locked account
Same thing happened to me. It's outrageous that bet365 accepts only it's PVC as proof of address without providing any proof it was actually sent. File complained as outlined above.
- kapetan1122
- To become a Pro
- Karma: 43
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Re: Bet365 locked account
Not personaly but friend of mine had it,you need to go to their chat all the time and even ask for supervisor or somebody in charge,paste them your previous chats and show them that you wait for 1 year or more and treaten them with IBAS,SBR and other type of complaints,make pressure on them.Srdjan990 wrote: Yes I'm from Bosnia, the thing is that I've already asked for other ways and apparently there is no other way (says costumer service).
kapetan1122 - Did you had similar situation with them, or experience with "other ways" ?
- Srdjan990
- Gaining experience
- Karma: 4
- Goojybooboo
- Has experience
- Karma: 7
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Re: Bet365 locked account
Are they still sending verification mails with codes, or is there a new way? Thank you.
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- x-casino
- Has experience
- Karma: 11
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Re: Bet365 locked account
Is there any way to have unblocked a Bet365 blocked account? There must be a a maximum time frame for them to keep your money. There must be a law forcing them to pay back at least the deposited amount. Anyone knows?
Tank you.
Tank you.
- peny22
- Has experience
- Karma: -1
-
le
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Re: Bet365 locked account
Hello, if you ask if there is a regulation that obliges bet365 to do so - the answer is NO.If you ask if there is a way to unblock a blocked account in bet365 - the answer is YES.x-casino wrote: Is there any way to have unblocked a Bet365 blocked account? There must be a a maximum time frame for them to keep your money. There must be a law forcing them to pay back at least the deposited amount. Anyone knows?
Tank you.
- cem
- Gaining experience
- Karma: -1
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Re: Bet365 locked account
Do you play always the mister "i know all the answers but i say no more" or it's only my idea ?leonbet wrote:
if you ask if there is a regulation that obliges bet365 to do so - the answer is NO.If you ask if there is a way to unblock a blocked account in bet365 - the answer is YES.
-
le
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Re: Bet365 locked account
To my great regret, i do not know all answers.If I knew them, my name would be Albert, or at least Elon .But i know most of the answers to the questions posed in one of the topics here.Believe me, i wish I didn't know these answers.Because i taught them the hard way, by wasting money nerves and time, a lot of time.As for sharing these answers, firstly I do not think that a public forum is the right place to publish such sensitive information and secondly I find it hard to believe that a large part of users (not only here, but in general on the Internet) are good intentions.There are a few people here who are trustworthy with their deeds and words.If any of them ask me, I will gladly give him the answer he is looking for, if I know it, of course