Hi there .
I've been using 1xbet for almost 3-4 years .
I have deposited between 1-2 million dollars in total but as a high stake gambler im telling you to stay the fuck away from this bookmaker at all cost !
First of all i have to tell you i reside in a restricted country (IRAN) which is by international law (and the country's law) is prohibited in online gambling .
The international law is about FATF/AML which iran didn't accept and got sanctioned (any financial services to iran is listed above terrorist support unless proven otherwise)
And the country Supreme court stated many times that gambling for iranian citizens are prohibited and only a few gambling activities are legal and have license (horse riding - swimming) .
1xbet states in their T&C that they would not accept people from prohibited countries (in my case they did) .
Curaçao (CEG) (Their Authority licensor) states clearly in their T&C that IRAN is blacklisted and no bookmaker under their license shall accept people from this country .
When i registered in their website , i choose Bangladesh as my country since iran wasn't available.
After few days they asked me for verification of my identity , i provided all my Iranian documents and waited for them to somehow reject me and tell me to withdraw my money ASAP but surprisingly they accepted me and even provided me exclusive payment methods only available for Iran !!
That's against their T&C - International laws - and their authority (CEG) T&C .
During my experience in 1xbet , i had 6 betslips with 100k USD on each of them which i won , but after winning 1xbet changed the odds of my bets to 1.01 (refund) .
I asked them many times by email to different departments but all i received was (Due to our T&C we can change the odds of betslips whenever we want without informing the player)
Which made me furious!!
Since i brought this up to their authority (CEG) they decided to completely delete my account without my notice , so i guess 1xbet and CEG wants to continue to provide financial services to Iran without getting exposed for that .
I hereby request them to refund all my deposits , the case will be a class-action in curaçao (Netherlands supreme court) for their licensor and the bookmaker .
Stay away from 1xbet
1xbet Violation of Terms
-
arbusers
- Administrator
- Contact:
- Karma: 626
Post
Could you be more specific with the figures here? If indeed you deposited that much money, I m sure you know the difference between 1 and 2 million dollars.
What are these methods?
What exactly are these bets about? Accepting a 100K bet from a bookmaker must be something really big.
What about the rest of the money that remained inactive in your account?
Why did you deposit this amount of money before testing them?
I m sure a dozen of authorities might be interested in these questions.
Re: 1xbet Violation of Terms
Abbas Pornour wrote: ↑Sun Mar 10, 2024 3:30 pmI have deposited between 1-2 million dollars in total
Could you be more specific with the figures here? If indeed you deposited that much money, I m sure you know the difference between 1 and 2 million dollars.
Abbas Pornour wrote: ↑Sun Mar 10, 2024 3:30 pmprovided me exclusive payment methods only available for Iran !!
What are these methods?
Abbas Pornour wrote: ↑Sun Mar 10, 2024 3:30 pmDuring my experience in 1xbet , i had 6 betslips with 100k USD on each of them which i won , but after winning 1xbet changed the odds of my bets to 1.01 (refund) .
What exactly are these bets about? Accepting a 100K bet from a bookmaker must be something really big.
What about the rest of the money that remained inactive in your account?
Why did you deposit this amount of money before testing them?
I m sure a dozen of authorities might be interested in these questions.
- Abbas Pornour
- Gaining experience
- Karma: 0
Post
Re: 1xbet Violation of Terms
During 4-5 years of working there my total deposits are between 1-2 million dollars , since my account is deleted i can't say the exact number but im sure i have deposited more than 1.5 million dollars (i have txid of most of my deposits from my wallet)
Some C2C and Iranian Bank Deposits and some Vouchers which are only available in iran .
You know it's shocking that a CEG licensed bookmaker has iranian bank deposit methods ...
6 betslips exactly on cricket games which got changes by bookmaker when i won to 1.01 and they told me "we can change whatever we want without noticing player per our T&C"
I have Lost the rest of money during these years but maybe things would have been different if i got paid for 6 of my betslips or if they didn't provide financial payment help for smooth deposits to iranian citizens (i wouldn't have lost it otherwise)
Well i started with 10k usd and year by year it went up to million dollar (im a troubled gambler) and this casino just acts so unprofessional and illegall .
They accept money from restricted countries and help them with exclusive payment methods and reject their bets or don't pay them whenever they want .
If i was from a country that wasn't restricted i could've brought them to a court for their actions and the whole world would have knew about their actions , but since they think i am helpless , they will behave me however they want !
Everything i wrote here is backed by evidence and screenshots . I have a complaint at different platform as well with all evidences , i can send the link here if it's not against the rules or i can provide evidence for whatever you want .
Some C2C and Iranian Bank Deposits and some Vouchers which are only available in iran .
You know it's shocking that a CEG licensed bookmaker has iranian bank deposit methods ...
6 betslips exactly on cricket games which got changes by bookmaker when i won to 1.01 and they told me "we can change whatever we want without noticing player per our T&C"
I have Lost the rest of money during these years but maybe things would have been different if i got paid for 6 of my betslips or if they didn't provide financial payment help for smooth deposits to iranian citizens (i wouldn't have lost it otherwise)
Well i started with 10k usd and year by year it went up to million dollar (im a troubled gambler) and this casino just acts so unprofessional and illegall .
They accept money from restricted countries and help them with exclusive payment methods and reject their bets or don't pay them whenever they want .
If i was from a country that wasn't restricted i could've brought them to a court for their actions and the whole world would have knew about their actions , but since they think i am helpless , they will behave me however they want !
Everything i wrote here is backed by evidence and screenshots . I have a complaint at different platform as well with all evidences , i can send the link here if it's not against the rules or i can provide evidence for whatever you want .
- Abbas Pornour
- Gaining experience
- Karma: 0
Post
Re: 1xbet Violation of Terms
Any answers from regulators or bookie ?
Anyone knows how to expose this behavior more than this?
Anyone knows how to expose this behavior more than this?
-
arbusers
- Administrator
- Contact:
- Karma: 626
Post
The bookmaker has a profile in our forum and they can comment if they wish. It seems they decided not to comment. As for regulators... just have a look at the list of sponsors of all European mega clubs.
Re: 1xbet Violation of Terms
The bookmaker has a profile in our forum and they can comment if they wish. It seems they decided not to comment. As for regulators... just have a look at the list of sponsors of all European mega clubs.
-
arb12
- Totally Pro
- Karma: 23
Post
Shame on them! All their fans are defacto screwed by these so-called "mega clubs", pursuing their sponsorship earnings without Ethics, in my opinion!!!
P.S. The preliminary due diligence process before selecting a reliable market counterparty for all professional players is extremely necessary for all participants, a fact visible from space and supported by the Aristotelian Logic.
Re: 1xbet Violation of Terms
Shame on them! All their fans are defacto screwed by these so-called "mega clubs", pursuing their sponsorship earnings without Ethics, in my opinion!!!
P.S. The preliminary due diligence process before selecting a reliable market counterparty for all professional players is extremely necessary for all participants, a fact visible from space and supported by the Aristotelian Logic.
- Abbas Pornour
- Gaining experience
- Karma: 0
Post
Re: 1xbet Violation of Terms
Probably starting my case in curaçao's court soon.
I'll inform/update you on this
I'll inform/update you on this
-
The 1xBet Support
- Gaining experience
- Karma: 9
Post
Re: 1xbet Violation of Terms
Hello, Abbas Pornour!
We would like to make some explanations about current situation.
As per the Security Department, all information has been provided to you via email. Please note that during registration, you independently select your country, confirming your citizenship. This entails filling out all questionnaire data in accordance with your chosen country, its legislation, and the document you possess. The company does not provide services in Iran, therefore registration and changing the country to it are not possible.
In accordance with the rules posted on the website, which you agreed to upon registration: we fully acknowledge that in some jurisdictions, online gambling may be prohibited. As a responsible service provider, we cannot provide any guarantees or legal advice regarding the legality of our services in your specific location. You are responsible for determining whether accessing the site and/or using its products violates the legislation in your country, and you guarantee that gambling is legal in your place of residence. If we have reasonable grounds to believe that a user is not complying with our Terms of Service, we reserve the right to terminate or suspend their account. We also reserve the right to cancel and/or void any bets and withhold any funds in your account, including deposits, if your account is closed or suspended for violating our Terms.
Also, according to the Curaçao eGaming Licensee's answer, that they have provided us:
CEG rules in favour of the Operator (1xBet) because:
- The Operator, in the view of CEG, has acted in accordance with the public information on Its website, to which the Operator has referred to, as well as provided supporting statements.
- The Player has not been able to provide any evidence that the Operator has made any adjustments or witheld winnings.
- The Player has based his/her claim on an (alleged) violation of a norm (unlawful action). Even if this would be the case, which CEG was not able to establish, the relative aspect of the unlawfulness means that the norm infringed by the perpetrator must have been codified in order to protect the interest that has been harmed.
The norm on which the player has based his claim does in this particular case, however, not pass the relativity test. Whatever may be of the alleged breach or a norm, as a consequence of not passing the relativity test, it is ruled that the Operator has acted in accordance with rules and regulations pertaining to the issues relating to the player.
Our Security Department was fully managed by company's Terms and Conditions regarding the blockage of the player's gaming account. Before registration, all clients are informed with our company rules, and it is expected that they have read and consented to these regulations.
In this case, violation of our company's policy leads to permanent blockage.
While we sympathize with your circumstances, it's vital to emphasize that the decision taken by our Security Team cannot be reconsidered.
All possible information regarding your account and bets our Security Team has provided to you via email. Please check it.
All the best,
The 1xBet Team
We would like to make some explanations about current situation.
As per the Security Department, all information has been provided to you via email. Please note that during registration, you independently select your country, confirming your citizenship. This entails filling out all questionnaire data in accordance with your chosen country, its legislation, and the document you possess. The company does not provide services in Iran, therefore registration and changing the country to it are not possible.
In accordance with the rules posted on the website, which you agreed to upon registration: we fully acknowledge that in some jurisdictions, online gambling may be prohibited. As a responsible service provider, we cannot provide any guarantees or legal advice regarding the legality of our services in your specific location. You are responsible for determining whether accessing the site and/or using its products violates the legislation in your country, and you guarantee that gambling is legal in your place of residence. If we have reasonable grounds to believe that a user is not complying with our Terms of Service, we reserve the right to terminate or suspend their account. We also reserve the right to cancel and/or void any bets and withhold any funds in your account, including deposits, if your account is closed or suspended for violating our Terms.
Also, according to the Curaçao eGaming Licensee's answer, that they have provided us:
CEG rules in favour of the Operator (1xBet) because:
- The Operator, in the view of CEG, has acted in accordance with the public information on Its website, to which the Operator has referred to, as well as provided supporting statements.
- The Player has not been able to provide any evidence that the Operator has made any adjustments or witheld winnings.
- The Player has based his/her claim on an (alleged) violation of a norm (unlawful action). Even if this would be the case, which CEG was not able to establish, the relative aspect of the unlawfulness means that the norm infringed by the perpetrator must have been codified in order to protect the interest that has been harmed.
The norm on which the player has based his claim does in this particular case, however, not pass the relativity test. Whatever may be of the alleged breach or a norm, as a consequence of not passing the relativity test, it is ruled that the Operator has acted in accordance with rules and regulations pertaining to the issues relating to the player.
Our Security Department was fully managed by company's Terms and Conditions regarding the blockage of the player's gaming account. Before registration, all clients are informed with our company rules, and it is expected that they have read and consented to these regulations.
In this case, violation of our company's policy leads to permanent blockage.
While we sympathize with your circumstances, it's vital to emphasize that the decision taken by our Security Team cannot be reconsidered.
All possible information regarding your account and bets our Security Team has provided to you via email. Please check it.
All the best,
The 1xBet Team
- Grant
- Gaining experience
- Karma: 9
Post
I never defend 1XBET and wont do that for sure but why on earth someone betting thousands would deliberately choose wrong country when bookie service isnt provided? Why on earth would you just do that? It is clear to me that even if they accept your documents its a clear reason to void your bets after if they find out (at least if we talk about legit bookies), they would tell you they are not responsible for single employer decision (who decided to somehow accept iranian address) and they have a right to void any bets if you are resident of a country they dont operate. Did you just hope they wont notice and pay out? As abovementioned - that could work out but if we talk about LEGIT bookie...
Re: 1xbet Violation of Terms
Something is missing here, you picked Bangladesh but what documents EXACTLY they accepted? Did they accept proof of address based in Iran despited choosing Bangladesh or you talk about ID documents where address isnt included (so they assumed you are iranian living in bangladesh which is fine)?Abbas Pornour wrote: ↑Sun Mar 10, 2024 3:30 pm
Curaçao (CEG) (Their Authority licensor) states clearly in their T&C that IRAN is blacklisted and no bookmaker under their license shall accept people from this country .
When i registered in their website , i choose Bangladesh as my country since iran wasn't available.
After few days they asked me for verification of my identity , i provided all my Iranian documents and waited for them to somehow reject me and tell me
I never defend 1XBET and wont do that for sure but why on earth someone betting thousands would deliberately choose wrong country when bookie service isnt provided? Why on earth would you just do that? It is clear to me that even if they accept your documents its a clear reason to void your bets after if they find out (at least if we talk about legit bookies), they would tell you they are not responsible for single employer decision (who decided to somehow accept iranian address) and they have a right to void any bets if you are resident of a country they dont operate. Did you just hope they wont notice and pay out? As abovementioned - that could work out but if we talk about LEGIT bookie...
- Abbas Pornour
- Gaining experience
- Karma: 0
Post
1: I told you that the country was already set for me because of my VPN Using bangeladesh ip , i sent you 3 emails to different departments and asked you to change my country to IRAN .
If you're not providing services to IRAN then why the hell did you accept my documents of citizenship of IRAN ? Why the hell do you provide exclusive payment services to IRANIAN People ? why the hell do you have IRANIAN Domain with Persian language and official IRANIAN Emails ?
Listen i understand you , you like money , but by the international (AML/FATF) Laws you cannot provide any financial services to IRANIAN . you were completely aware that i am Iranian , my documents and my emails to you asking for change country does show that you knew and fully aware .
2.In accordance with the rules posted on the website, which you agreed to upon registration: we fully acknowledge that in some jurisdictions, online gambling may be prohibited. As a responsible service provider, we cannot provide any guarantees or legal advice regarding the legality of our services in your specific location. You are responsible for determining whether accessing the site and/or using its products violates the legislation in your country, and you guarantee that gambling is legal in your place of residence. If we have reasonable grounds to believe that a user is not complying with our Terms of Service, we reserve the right to terminate or suspend their account. We also reserve the right to cancel and/or void any bets and withhold any funds in your account, including deposits, if your account is closed or suspended for violating our Terms.
2:Who says what you write in your T&C is completely legal and binding ? you have License under CEG Curacao Authority and Curacao has some T&C that all the bookmakers under their license should abide . i will state clearly the obvious statements of "The Curaçao Gaming Control Board" "the regulator for the Curaçao land-based casino industry, the licensing authority for all lotteries, charity bingo, charity bon ku ne and the licensing authority and supervisor for online gaming" :
Territory Access
The Operator is not allowed to offer B2C Services to any person that is residing in a Territory if this has been prohibited by any agreement with Third Parties, such as, however not limited to Payment Processors and Game Providers. It is the sole responsibility of the Operator to be aware of any limitations deriving from the said prohibitions to its B2C Services.
The Operator is obliged to arrange that persons residing in these prohibited Territories, shall not be able to view or access the Website. As a replacement, the Operator shall arrange for the display of a notification in such cases, explaining why the said person is not allowed to see the said Content.
The Operator shall at all times observe national as well as international rules and regulations that allow or prohibit display of Content, for which the Operator is solely responsible.
The Operator is required to Report, as an Incident, any notification of any Regulator stating that the Operator has allowed persons in a prohibited Territory to view or access the Website within one Business Day after the said notification has been received. Failure to do so or timely do so shall result in a Material Breach of the IP-Agreement. The Operator is obliged to respond to the Regulator that issued the notification, within the demanded timeframe.
so you it's Operator obligation based on your authority's T&C and whatever you write in your own T&C is illegal and will be act upon .
-----
3.CEG rules in favour of the Operator (1xBet)
3: CEG ruled in your favor only because i missed the timing of providing evidence , i missed the simple email from them for 7 days and now they are not listening to anything i say which is completely unethical .
Listen , im trying to be friendly here , believe me you don't want a lawsuit with 100 millions and harms to your reputations . we can solve this out simply by negotiating . use your last brain cells to think about this if you have one , specially your chief of security department with some russian accent .
Re: 1xbet Violation of Terms
"1.Please note that during registration, you independently select your country, confirming your citizenship. This entails filling out all questionnaire data in accordance with your chosen country, its legislation, and the document you possess. The company does not provide services in Iran, therefore registration and changing the country to it are not possible."The 1xBet Support wrote: ↑Thu Mar 14, 2024 1:31 pmHello, Abbas Pornour!
We would like to make some explanations about current situation.
As per the Security Department, all information has been provided to you via email. Please note that during registration, you independently select your country, confirming your citizenship. This entails filling out all questionnaire data in accordance with your chosen country, its legislation, and the document you possess. The company does not provide services in Iran, therefore registration and changing the country to it are not possible.
In accordance with the rules posted on the website, which you agreed to upon registration: we fully acknowledge that in some jurisdictions, online gambling may be prohibited. As a responsible service provider, we cannot provide any guarantees or legal advice regarding the legality of our services in your specific location. You are responsible for determining whether accessing the site and/or using its products violates the legislation in your country, and you guarantee that gambling is legal in your place of residence. If we have reasonable grounds to believe that a user is not complying with our Terms of Service, we reserve the right to terminate or suspend their account. We also reserve the right to cancel and/or void any bets and withhold any funds in your account, including deposits, if your account is closed or suspended for violating our Terms.
Also, according to the Curaçao eGaming Licensee's answer, that they have provided us:
CEG rules in favour of the Operator (1xBet) because:
- The Operator, in the view of CEG, has acted in accordance with the public information on Its website, to which the Operator has referred to, as well as provided supporting statements.
- The Player has not been able to provide any evidence that the Operator has made any adjustments or witheld winnings.
- The Player has based his/her claim on an (alleged) violation of a norm (unlawful action). Even if this would be the case, which CEG was not able to establish, the relative aspect of the unlawfulness means that the norm infringed by the perpetrator must have been codified in order to protect the interest that has been harmed.
The norm on which the player has based his claim does in this particular case, however, not pass the relativity test. Whatever may be of the alleged breach or a norm, as a consequence of not passing the relativity test, it is ruled that the Operator has acted in accordance with rules and regulations pertaining to the issues relating to the player.
Our Security Department was fully managed by company's Terms and Conditions regarding the blockage of the player's gaming account. Before registration, all clients are informed with our company rules, and it is expected that they have read and consented to these regulations.
In this case, violation of our company's policy leads to permanent blockage.
While we sympathize with your circumstances, it's vital to emphasize that the decision taken by our Security Team cannot be reconsidered.
All possible information regarding your account and bets our Security Team has provided to you via email. Please check it.
All the best,
The 1xBet Team
1: I told you that the country was already set for me because of my VPN Using bangeladesh ip , i sent you 3 emails to different departments and asked you to change my country to IRAN .
If you're not providing services to IRAN then why the hell did you accept my documents of citizenship of IRAN ? Why the hell do you provide exclusive payment services to IRANIAN People ? why the hell do you have IRANIAN Domain with Persian language and official IRANIAN Emails ?
Listen i understand you , you like money , but by the international (AML/FATF) Laws you cannot provide any financial services to IRANIAN . you were completely aware that i am Iranian , my documents and my emails to you asking for change country does show that you knew and fully aware .
2.In accordance with the rules posted on the website, which you agreed to upon registration: we fully acknowledge that in some jurisdictions, online gambling may be prohibited. As a responsible service provider, we cannot provide any guarantees or legal advice regarding the legality of our services in your specific location. You are responsible for determining whether accessing the site and/or using its products violates the legislation in your country, and you guarantee that gambling is legal in your place of residence. If we have reasonable grounds to believe that a user is not complying with our Terms of Service, we reserve the right to terminate or suspend their account. We also reserve the right to cancel and/or void any bets and withhold any funds in your account, including deposits, if your account is closed or suspended for violating our Terms.
2:Who says what you write in your T&C is completely legal and binding ? you have License under CEG Curacao Authority and Curacao has some T&C that all the bookmakers under their license should abide . i will state clearly the obvious statements of "The Curaçao Gaming Control Board" "the regulator for the Curaçao land-based casino industry, the licensing authority for all lotteries, charity bingo, charity bon ku ne and the licensing authority and supervisor for online gaming" :
Territory Access
The Operator is not allowed to offer B2C Services to any person that is residing in a Territory if this has been prohibited by any agreement with Third Parties, such as, however not limited to Payment Processors and Game Providers. It is the sole responsibility of the Operator to be aware of any limitations deriving from the said prohibitions to its B2C Services.
The Operator is obliged to arrange that persons residing in these prohibited Territories, shall not be able to view or access the Website. As a replacement, the Operator shall arrange for the display of a notification in such cases, explaining why the said person is not allowed to see the said Content.
The Operator shall at all times observe national as well as international rules and regulations that allow or prohibit display of Content, for which the Operator is solely responsible.
The Operator is required to Report, as an Incident, any notification of any Regulator stating that the Operator has allowed persons in a prohibited Territory to view or access the Website within one Business Day after the said notification has been received. Failure to do so or timely do so shall result in a Material Breach of the IP-Agreement. The Operator is obliged to respond to the Regulator that issued the notification, within the demanded timeframe.
so you it's Operator obligation based on your authority's T&C and whatever you write in your own T&C is illegal and will be act upon .
-----
3.CEG rules in favour of the Operator (1xBet)
3: CEG ruled in your favor only because i missed the timing of providing evidence , i missed the simple email from them for 7 days and now they are not listening to anything i say which is completely unethical .
Listen , im trying to be friendly here , believe me you don't want a lawsuit with 100 millions and harms to your reputations . we can solve this out simply by negotiating . use your last brain cells to think about this if you have one , specially your chief of security department with some russian accent .
-
apoel81
- Pro
- Karma: 43
Post
Re: 1xbet Violation of Terms
This is an interesting case for the court.
What i don't understand is why you first deposited at 1xbet. You don't look a newbie. Why on earth you allow your self to be freerolled by the bookmaker? There was zero chance you could withdraw your winnings.
Don't get me wrong, but, unless your intention was to clean 1-2m deposits, i see no reason why you register with 1XBET at first place.
What i don't understand is why you first deposited at 1xbet. You don't look a newbie. Why on earth you allow your self to be freerolled by the bookmaker? There was zero chance you could withdraw your winnings.
Don't get me wrong, but, unless your intention was to clean 1-2m deposits, i see no reason why you register with 1XBET at first place.
- Abbas Pornour
- Gaining experience
- Karma: 0
Post
Re: 1xbet Violation of Terms
I played with them for 4 years , if they didn't act maliciously to change my odds and outcomes after winning to 1.01 i had no problem with them .
But since they looked into my eyes and told me we can do whatever we want with the odds and since you are from IRAN , you can't do shit , i got furious!!
I played more than 2000 games and bets there
But since they looked into my eyes and told me we can do whatever we want with the odds and since you are from IRAN , you can't do shit , i got furious!!
I played more than 2000 games and bets there
- Grant
- Gaining experience
- Karma: 9
Post
Re: 1xbet Violation of Terms
What court you guys are talking about? Seriously? Im a lawyer and first we didnt get an answer WHAT KIND of documents they accepted, did they accept ID card or anything with IRANIAN address written there? Or they accepted him as iranian citizen of Bangladesh? Doesnt really matter to be honest anyway, guys this is RUSSIAN bookie, yeah get them to the court Im rolling on the floor laughing, they may even do not show up and ignore what court decided, how do you force russian mafia to pay you? 
Again, this is not european bookie, even european bookie could delay payment for months/years, we talk about russian 1xbet, seriously anyone thinking about suing them must be extreme naive.
Again, this is not european bookie, even european bookie could delay payment for months/years, we talk about russian 1xbet, seriously anyone thinking about suing them must be extreme naive.-
apoel81
- Pro
- Karma: 43
Post
Re: 1xbet Violation of Terms
Is this the first time you saw someone suing a Curacao based book? Seriously? In fact, this is the only way to have his deposits back. What is not clear yet in my mind, is weather he deserves to have his deposits back or not.
- Grant
- Gaining experience
- Karma: 9
Post
Re: 1xbet Violation of Terms
I dont care about any Curacao based books. I wonder if someone sued 1XBET for such amout we talk about and got his money back. First its gonna cost a lot and I just wonder what are REAL chances, in percentages to win a case. Second - what are real chances, in percentages you're gonna see your money back in your account even if you won. Be realistic, its not a high number and I guess its not worth it.
-
