Arbusers

MeryMaria wrote: ↑

Sat Feb 18, 2023 9:25 pm

I don't know what else, I'll try to open a thread like they told me on the SBR forum, thank you for the support.

Yes do that as soon as possible, all brokers read that forum and fear bad publicity + the moderator will help you as a mediator.

I would like to comment some more in this case.

Of course all info we have comes from one side and we don't hear the other side. Because of this, I m very much reluctant to decide who is wrong and who is right. After all, we have seen hundreds of cases between players and agents many of them with a 1000 plot twists. Just have a look at this case between a player and Brokestrorm. In that case Brokerstorm publicly commented in our forum: 75-000-confiscated-by-brokerstorm-white ... ved-t7783/

That said, how do we know that something else is not happening? Of course OPs record is excessive and impressive, but how do we know there is no fund passing, or no fixed outcomes that urged Betfair, or Whitehorse to block the account? Over the years, we noticed very sophisticated fund passers masquerading their bets in a way that would make you think ''this guy is a genuine arber''.

And before any bad will poster attacks me, and I know there are many of these bad will posters in our forum, let me stress that I am not accusing the OP for anything. All I am saying is these cases might have a 1000 twists before we come to a conclusion.

In my view, and after assessing the situation with the info that we have, I believe the agent, or Whitehorse identified sharp action that would result to gains for the player, and subsequent losses for the white label or the agent, depending on who is taking position against him. Of course, It could be Betfair too, envying some lost Premium Charges. The offer to move action from one white label to another with a bonus could not be interpreted easily. I can only speculate here. We do not know Brokerstorm's intentions. Maybe they did it is a good will step, something like a blink of an eye to see if the customer is cooperative, and then offer back the balance, or it could mean something else, ''we need your volumes'' but without giving you back your balances. Who knows really?

It is up to Brokerstorm to comment or not. But one of the tactics an agent could use, is to play blind and deaf and ignore completely any publicity. Even if an agent is right and a player is wrong, any publicity would cause asymmetrical loses to an agent, compared to the gains that a happy end would bring. Trust me, I have seen agents playing blind and deaf before.

Lastly, I know Optional will make an excellent work, and of course the OP should contact him in SBR. In the past he cleaned up several cases between players and bookmakers/agents, but if there is any bad publicity any agent would fear, that comes from arbusers. Ever wonder why almost all complaints come here first? This is also the reason why we have our policies for complaints, to avoid being used as a tool for bad publicity and character assassination.

arbusers wrote: ↑

Sun Feb 19, 2023 4:46 pm

I would like to comment some more in this case.

Of course all info we have comes from one side and we don't hear the other side. Because of this, I m very much reluctant to decide who is wrong and who is right. After all, we have seen hundreds of cases between players and agents many of them with a 1000 plot twists. Just have a look at this case between a player and Brokestrorm. In that case Brokerstorm publicly commented in our forum: 75-000-confiscated-by-brokerstorm-white ... ved-t7783/

That said, how do we know that something else is not happening? Of course OPs record is excessive and impressive, but how do we know there is no fund passing, or no fixed outcomes that urged Betfair, or Whitehorse to block the account? Over the years, we noticed very sophisticated fund passers masquerading their bets in a way that would make you think ''this guy is a genuine arber''.

And before any bad will poster attacks me, and I know there are many of these bad will posters in our forum, let me stress that I am not accusing the OP for anything. All I am saying is these cases might have a 1000 twists before we come to a conclusion.

In my view, and after assessing the situation with the info that we have, I believe the agent, or Whitehorse identified sharp action that would result to gains for the player, and subsequent losses for the white label or the agent, depending on who is taking position against him. Of course, It could be Betfair too, envying some lost Premium Charges. The offer to move action from one white label to another with a bonus could not be interpreted easily. I can only speculate here. We do not know Brokerstorm's intentions. Maybe they did it is a good will step, something like a blink of an eye to see if the customer is cooperative, and then offer back the balance, or it could mean something else, ''we need your volumes'' but without giving you back your balances. Who knows really?

It is up to Brokerstorm to comment or not. But one of the tactics an agent could use, is to play blind and deaf and ignore completely any publicity. Even if an agent is right and a player is wrong, any publicity would cause asymmetrical loses to an agent, compared to the gains that a happy end would bring. Trust me, I have seen agents playing blind and deaf before.

Lastly, I know Optional will make an excellent work, and of course the OP should contact him in SBR. In the past he cleaned up several cases between players and bookmakers/agents, but if there is any bad publicity any agent would fear, that comes from arbusers. Ever wonder why almost all complaints come here first? This is also the reason why we have our policies for complaints, to avoid being used as a tool for bad publicity and character assassination.

I have been able to understand that they only hear my part and the other part does not manifest, but I want it to manifest so that they tell me where I committed my fraudulent bets with my account so well from the past that they threw me out without any reason just because I was a winner they told me the funds but in this second time after an agent reopened my account for me a second time now they confiscate the funds without any reason, I would like them to manifest and tell me where I committed that infraction making (LAY-BACK) to the horses for a second time,

And as for finding this forum I did a search on Google and it came up as the first forum in Arbusers.

I look for them to tell me the reason where I committed those fraudulent bets.

junoreactor wrote: ↑

Sun Feb 19, 2023 8:04 am

MeryMaria wrote: ↑

Sat Feb 18, 2023 9:25 pm

I don't know what else, I'll try to open a thread like they told me on the SBR forum, thank you for the support.

Yes do that as soon as possible, all brokers read that forum and fear bad publicity + the moderator will help you as a mediator.

I registered yesterday. but I can not post, I don't know if it is because I don't have privileges or I have no idea, I'm new, sorry.

voodoo wrote: ↑

Sat Feb 18, 2023 11:07 pm

the total profit from these bets is 22.5k in a month? how much money did u deposit in total in this broker?

For me that is the least of it after the first experience I had with them in the past, but I made a total deposit of 660€ since if I lose like I did at the beginning I will deposit again via my Skrill wallet backed up with more than 5k as I withdrew 3 times with them in the past and the fourth forced me to change platforms (Orbitx and WinFair24) and I kept operating but since they did not have LAY horses I ended up withdrawing the rest, if you read at the beginning of my posts you will understand, if so well I have to send proofs of my wallet I would do it gladly, but my case is not that, I want them to manifest and tell me where I made the fraudulent bets that they say, that they tell me where, that they show me how they say in the email that they have found that I made fraudulent bets, if so, why did they give me a bonus of 200€ for Betnfair backed by (BETDAC) and in one day I raised it to 406€ and withdrew 400€ and they gave it to me, if that were the case wouldn't (Brokerstrom) block my withdrawal? and by the way I still have no answer from them to my emails ...

junoreactor wrote: ↑

Sun Feb 19, 2023 8:04 am

MeryMaria wrote: ↑

Sat Feb 18, 2023 9:25 pm

I don't know what else, I'll try to open a thread like they told me on the SBR forum, thank you for the support.

Yes do that as soon as possible, all brokers read that forum and fear bad publicity + the moderator will help you as a mediator.

Go on SBR, but be careful with the moderator, he is not that familiar with how the betting brokers are operating as it looks. And can mislead you.

Sam5za4 wrote: ↑

Tue Feb 21, 2023 7:38 am

junoreactor wrote: ↑

Sun Feb 19, 2023 8:04 am

MeryMaria wrote: ↑

Sat Feb 18, 2023 9:25 pm

I don't know what else, I'll try to open a thread like they told me on the SBR forum, thank you for the support.

Yes do that as soon as possible, all brokers read that forum and fear bad publicity + the moderator will help you as a mediator.

Go on SBR, but be careful with the moderator, he is not that familiar with how the betting brokers are operating as it looks. And can mislead you.

I am unable to post any thread on the SBR forum, perhaps because I do not yet have the necessary privileges. I have sent a message and am awaiting a response. What do you mean by saying that the moderator can deceive me? As for my situation, I still have not received a response from these individuals, and I will continue to wait and update you if there are any developments. However, I am seeking help to fight this issue. Thank you

You know I can't be gentle with fellow bettors even if they lose 20k.
There is a reason why it is so difficult to find a Betfair white label offering lay odds on horses. There is a reason why Betfair is discouraging this kind of clients. This is not only about Brokerstorm, but it is about ALL agents. Ever wonder why Sportmarket or AsianConnect is not offering lay bets on horses? We all know that agent betting is a grey area, but why do you select to go to the darkest shades of grey?

@ MeryMaria,
I don't know if it's applicable to your case (Curaçao), but see that:
account-suspended-orbit-t7703/87940#p87940
Please, report here afterward.

arb12 wrote: ↑

Sat Feb 25, 2023 1:45 pm

@ MeryMaria,
I don't know if it's applicable to your case (Curaçao), but see that:
account-suspended-orbit-t7703/87940#p87940
Please, report here afterward.

I submitted my complaint to https://www.curacao-egaming.com/ and I have already received two confirmation emails. I will update as soon as there is a response. Thank you.

I will be very much surprised if you manage to handle your case with their help.

I received this email but I don't understand anything.


Dear Player,

CEG has reviewed your message that potentially qualifies as a player complaint. CEG cannot process your complaint at this time. The reasons for this have been explained below.

In compliance with article 4(6) of the Code of Conduct Responsible Gaming 2022 (“CCRG 2022”), your message shall therefore be referred for further handling by a body that CEG deems appropriate, in which referral you shall be copied. CEG recommends under the CCRG 2022 that the relevant body shall provide you with an answer within 7 (seven) days after referral, as, for AML/CFT purposes, CEG is not authorised/has not been engaged to determine, in compliance with article 4(5), CCRG, whether the message contains a description of events that may qualify for criminal referral of either an unusual structure or act or conduct by player (a participant as meant in article 1(bo), CCRG 2022), operator (a person as meant in article 1(bj), CCRG 2022 and/or both.

Reasons for dismissal / referral

Previously, CEG has provided you information pertaining to its Intermediary Complaint Handling Service ("ICHS"), a non-mandatory service that is available free of charge to all players asking for support pertaining to IP Operators within the CEG-Ecosystem. However in this case, CEG cannot offer ICHS free of charge and/or without prior engagement. CEG has determined that it has not been authorised to make any determinations in this case, as the potential complaint pertains to an IP operator that exists outside of the CEG-Ecosystem. The brand, as meant in article 1(i), CCRG 2022:

(1) may be regulated by a licence holder, other than CEG; or

(2) may have in the past been regulated by CEG, however not at the time the said message was received and/or the operator engaged with another licence holder without proper deboarding with CEG; or

(3) may be unregulated and it is offered as a falsification as meant in article 2(s), CCRG 2022 of an original under the false appearance that it has obtained the rights from the licence holder or any third party to do so, such as however not limited to breach of intellectual property rights and the use of a facsimile aimed at creating the false appearance of being the original; or

(4) may be unregulated as meant in article 2(a), CCRG 2022.

In order to check/re verify whether an IP Operator is regulated by CEG, please use CEG’s licensee register: https://www.curacao-egaming.com/public- ... thenticity

CEG has recently made its services available for parties outside of the CEG-Ecosystem, however as it has not been engaged and/or mandated by the government or other licence holders to do so at this time and/or an existing subscription may have ended, the potential complaint is hereby introduced to the appropriate authority for further handling, in compliance with article 4(6), CCRG 2022: “The licence holder shall report to any regulator, prosecutor or public authority it deems appropriate, any structure, act or conduct of which it does not have the possibility authority or responsibility, mandate or authority to make a determination as described in article 4(5), including however not limited to complaints that do not relate to a sublicense that is not regulated by the licence holder.”

Ticket closed: do not respond to this email as CEG shall not be able to process it

CEG handles over 500,000,000 data transactions per month. Although CEG registers all messages that it receives for purposes of training and customer care, it can not manually respond to automated notifications, such as this one. If you need to get in touch with CEG, please visit curacao-egaming.com/public-and-players to learn how to properly send your message, or to learn about responsible gaming, the CCRG 2022, self-exclusion, complaint handling and/or how to find out if a brand belongs to the CEG-Ecosystem. Only if this does not work out, you may refile your grievance with CEG. It shall then be again reviewed and if necessary referred to an alternative body, in compliance with article 4(6), CCRG 2022.


Best regards,

Curaçao eGaming | ADR Department


If someone can help me.

It is a long email actually saying... almost nothing, but let's focus on that ''almost''.

So they are saying you should wait for 7 days until ''the relevant body'' recommended by them replies to you. Come back to us when/if you have that reply.
Also, bullets 1,2,3,4 could be interpreted in various ways as they speak like the Delphi Oracle, but to me they imply this agent is no longer licensed there. I could be wrong though.

MeryMaria wrote: ↑

Thu Feb 02, 2023 4:23 am

Good ARBUSERS forum!!!

First to say that my English is not good at all, most of it translated by Google, I'm sorry.

I want to inform you that they have blocked my account with €20,000 and they sent me an EMAIL like this:

ACCOUNT INFORMATION

Please be advised that as relevant team informed us your Whitehorse account is under investigation, please note that we will keep you updated regarding their decision.
Should you have any further concerns or queries, please feel free to contact us.

Kind regards,

I told them why they blocked my account and they told me this:

Agent:

This is a typical investigation and is a procedure that taking time, as you have a lot of best as I informed. So you need to wait in order the risk department to finish the investigation.

The agent so well provided me while my account is under investigation a 200€ BONUS for Bentfair exchange:

Agent:

So, In the meantime, we will transfer you to bentfair exchange which provides Lay on horses until the investigation finishes to your Whitehorse account. The account will include a 200€ amount.

This is serious....lol

And I told him why they don't send me my balance, which they denied me, but I will not use the BONUS of that platform, which by the way does not have much LIQUIDITY.

To say that I have been without being able to operate or do anything for more than 2 days, it is as well to say that all my bets are on lay and back horses with many entries and exits both LIVE and before the start of the races, what is being called the typical TRADING

I have everything documented, including videos of how I operate, I'll keep waiting and if I don't, I hope that if something goes wrong, they'll help me here and I'll send all my betting information to the appropriate person in the forum, greetings from Mery.

Hello,

First off, we want to express our appreciation to Arbusers for waiting to hear our side of the story before expressing an opinion.
We apologize for the delay in responding and for taking a position on this topic while we conducted staff members changes.
Regarding the above case, the player in question after making a deposit of 50 Eur, and in a period of 3 weeks managed to create a profit of 20.000 Eur. Due to the nature of this forum we cannot disclosure anything more, and all the necessary info has been communicated directly to the player.
The Risk department concluded after reviewing her betting behavior that she could no longer utilize the services of Whitehorse.

The company's aim is to respect and protect its clients. In this specific case it was impossible to return the profits achieved in such a way and the customer was well aware that the service provider does not permit such betting activity.