Arbusers

I have had an annoying experience with Wise recently. I have been a member there for years, verified from the beginnings, was even included in test groups for certain products by them, Recently I noticed my in/out transaction would require another verification, that I found no problem, Skrill/Neteller also asked for such things again recently. Some days ago I decided to take time and go through the verification again. After the usual selfie and other steps, I was stunned to be presented a step that I have never seen before: Wise started asking about how much I want to spend, where, how much I earn, and finally presented a long list of docs to choose from to verify my income. They accept account statements no more than 3 months old. I thought I hand in one like that, because sometimes I get gift wire transfers from my family, and it was visible on one of them. However, Wise refused it as a proof. First, it was just a simple message by the system, giving no other directions what to do. Then after complaining at the support, they notified me that they need more documents: 1. a declaration from the person who gave me the gift money (that is not a problem by far) AND GUESS WHAT!!! 2. a verification from the employer of that person about the employment status and salary of that person who gave me the gift. Whaaat???

I did not want to believe that this is real, that they want to involve the employer of a third party. This is so insane. They wrote they need it because they are fighting against money laundering. But banks, that they try to overcome, do fight against money laundering, too, and in spite of that I do similar transactions on my bank account like at Wise, even bigger amounts, they have never asked for such documents from me. Or to involve any third party of such kind in my document verification. This is so crazy, and also inconvenient. I would only assume such scenarios in case of loan applications, or TAX authority checks of businesses.

Did you experience anything like that recently? What might have triggered it? I play casinos sometimes, and I tried to pay with my Wise card for that, and also once I tried to cash out bitcoins to my Wise balance that was refused. Maybe that triggered the check? I have noticed such transactions are prohibited.

I had a similar experience recently (with a better ending). Please have a look at this thread:
transfer-wise-and-source-of-funds-t9244/

Thanks! So it seems it does work if I submit them such stuff, that would be an option, too. But I don't really like the idea to let them know I have income from casinos too, and where.